BBB Accredited Business since 11/01/2010
Phone: (800) 830-4050Fax: (800) 830-4050
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Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product / Service||1|
|Advertising / Sales Issues||0|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||1|
Complaint Breakdown by Resolution
|01/13/2014||Problems with Product / Service | Read Complaint Details|
Complaint Category: Failure to honor promised refunds, exchanges, or credit
Complaint: The item was listed on the vendors web-site as requiring 14 to 21 days for shipping and handling. On November 15th we placed an online order for the item. About 2 weeks after item was ordered we canceled the order. Initially the company acknowledged the cancelation and sent email confirming this. The next day they emailed us again and told us the order would not be canceled. The item is no longer needed as the goods were already obtained from another vendor. To date we have still not received the ordered item.
Initial Business Response
Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.
Medical Equipment & Supplies, Surgical Appliances & Supplies, Hospital & Medical Equipment & Supplies, Dental Equipment & Supplies