BBB Accredited Business since
Phone: (773) 784-0000 Fax: (773) 784-0010 5959 S Harlem Ave, Chicago, IL 60638
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A BBB Accredited Business since
BBB has determined that Hayes Mechanical meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Hayes Mechanical include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Terry AnCel, President George Englebrecht, COO Joe Montagano, VP
Mechanical Contractors Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
5959 S Harlem Ave
Chicago, IL 60638 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: Initially the customer service representative (*******) said $118/ hr. The service tech showed up at 9 AM. Spent 20 minutes taking care of other business on phone. Worked on the unit for 45 minutes and left. When I called to settle the bill, I was told it would be $291.00. Breakdown was 2 hours of service for $236.00 plus travel charge of $55 equalling $291. I insisted that travel charge was not part of the initial contract and the manager ( who did not identify himself) said this was because it was the first job of the day. Very threatening and intimidating behavior of the manager. The technician was trying to sell me on getting some sort of a sensor checked for which he needed another 1 hour. I asked if it was needed and he said no it was not, however it seems he decided to add that extra hour to the bill.
Desired Settlement: Hayes Mechanical should apologize for the managers behavior and the technicians wrong billing. I would like to be charged for the 1 hour the technician truly spent cleaning the unit. $55 travel charge was not part of the initial contract and is not mentioned anywhere on their contract. This will help other potential consumers safeguard themselves against wrong billing and Hayes Mechanical to improve on their practices.
Business Response: Initial Business Response /* (1000, 7, 2014/01/06) */ Mr.******** was contacted upon notice of his complaint. We discussed the issues he had and reached a resolution. We both agreed there was a misunderstanding and that he will be closing this case. Final Consumer Response /* (2000, 9, 2014/01/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)