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Phone: (773) 890-5100 Fax: (773) 890-9377 View Additional Phone Numbers 3737 S Halsted St, Chicago, IL 60609
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Allen Brothers, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMs. Carol Young, Customer Care Relations
Meat - Wholesale Poultry Services Gift Baskets & Parcels Meat - Retail Internet Shopping Giftware - Wholesale & Manufacturers Meat and Meat Product Merchant Wholesalers (NAICS: 424470)
Alternate Business NamesAllen Brothers the Great Steakhouse Steaks
Products & Services
Meat Purveyor specializing USDA prime steaks, chops, roasts, veal, lamb, pork and valve added products.
THIS LOCATION IS NOT BBB ACCREDITED
3737 S Halsted St
Chicago, IL 60609 (773) 890-5100 (800) 598-7777 Directions
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Additional Phone Numbers
- (800) 598-7777(Phone)
- (800) 890-9146 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I ordered a turkey breast for xmas eve dinner. The cooking instructions were incorrect. The vendor knew this and did not warn me. The instructions included stated to cook the item for only 1/3 of the time that was actually needed. My xmas eve dinner was ruined with out of town guests. In addition we could have been very ill from consuming undercooked meat.We called Allen brothers and spoke to a Jen & a Mary Beth. They were laughing at us, mocking and stated 'well you got to eat the meat the next day and its really good'!I am very offended that they knew there was an issue with the instructions by there own admission and did not forewarn me and also were unwilling to resolve the problem. Product_Or_Service: Marinated Whole Turkey Breast - Order_Number: XXXXXXXXX
Desired Settlement: DesiredSettlementID: Refund refund of purchase and delivery totaling 89.90$
Business Response: Initial Business Response /* (1000, 5, 2014/01/07) */ Contact Name and Title: ***********,Customer Care Contact Phone: ************ Contact Email: ******@allenbrothers.com On behalf of Allen Brothers I would like to apologize for the inconvenience you experienced with the discrepancies in cooking instructions for marinated turkey breast and with our customer service. When we became aware that the cooking instructions included with the product were incorrect, we corrected them on the website and gave customer service the correct information so that they could relay them to customers. Our records show that you were given a gift card in the amount of $69.90 representing the price of the product you received, with our apologies. This did not include shipping. As you requested, we would be pleased to credit your account for the total amount of purchase-$89.90 and hope that you will allow us to reestablish your trust in our products and services by using the gift card for future purchases. Please contact me personally when placing any future orders and I will be pleased to assist you. We truly appreciate your business and look forward to working with you in the future. Sincerely, ***********, Customer Care Manager Final Consumer Response /* (2000, 7, 2014/01/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)