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BBB Business Review

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BBB Accredited Business since

My Green Mattress

Additional Locations

Phone: (708) 246-2224 Fax: (708) 246-2227 View Additional Phone Numbers 1519 W 55th St, La Grange Highlands, IL 60525 View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


My Green Mattress is an organic mattress company which creates customized, all-natural mattresses made from natural latex and cotton. Located in Chicago, IL, My Green Mattress ships their product all over the country. Owner Tim Masters formed the company after his daughter Emily's severe eczema and allergies prevented her use of a regular mattress, which contain chemicals which irritated her skin.

The mattresses are all crafted from natural Talalay latex, which is created from the sap of the rubber tree. Because they are made from organic materials, latex beds are biodegradable and can be recycled easily. Lacking the chemicals and irritants found on conventional mattresses, natural latex beds are recommended for individuals with skin conditions, severe allergies, compromised immune systems, or those with chemical sensitivities. The latex is also resistant to dust mites, mold, and mildew, and, because it is a breathable substance, allows for air circulation during sleep. Talalay latex beds have similar properties to the more well-known memory foam beds, but allow for more breathability and avoid the 'sinking' sensation of memory foam.

Natural wool and organic cotton quilt toppers are available for some of their mattresses, and the mattresses come in a variety of sizes and firmness levels, including adjustable beds and children's beds. My Green Mattress uses Global Organic Texture Standard certified cotton in their products. Also in stock are latex pillows, organic sheets, mattress toppers, and heavy duty frames.

Visit the webpage for My Green Mattress to read their FAQ, lean more about Talalay latex and the benefits of natural latex, and view directions to their store.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that My Green Mattress meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on My Green Mattress
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: February 04, 2009 Business started: 01/01/1970 Business started locally: 01/01/1970
Business Management
Mr. Tim Masters, President
Contact Information
Principal: Mr. Tim Masters, President
Business Category

Mattresses Futon Sales Pillows Organic/Green Products Mattress & Bedding Stores Bedding Furniture Stores (NAICS: 442110)

Alternate Business Names
My Green Quality Sleep Shop, Inc.

Customer Review Rating plus BBB Rating Summary

My Green Mattress has received 4.34 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.