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BBB Accredited Business since

Massage Envy Spa of Shorewood

Phone: (815) 676-3800 View Additional Phone Numbers 1033 Brookforest Ave., Shorewood, IL 60404 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Massage Envy Spa of Shorewood is a massage therapy center which provides a variety of massage types to assist individuals dealing with sports injuries, stress, or pain. Located in Shorewood, this company serves the southwestern suburbs, including Joliet, Rockdale, Crest Hill, Fairmont, Ingalls Park, Plainfield, Minooka, Channahon, Romeoville, Preston Heights, Mokena, and Lemont. The company has nearly 900 locations around the United States and has given over 50 million massages to individuals throughout the country.

This company provides massages, facials, and other relaxation services to individuals both as a luxury relaxation treatment and as holistic therapy for sports injuries, chronic illness treatment, and pain management services. Massage therapy has been proven to release tension throughout the body, relieve pain, lower blood pressure, and provide relaxation and contentment naturally, as it releases hormones and endorphins that promote a sense of calm and well-being. Services provided at this location include Swedish massage, deep tissue massage, and reflexology. The company also provides facials, which include Murad Healthy Skin facials, Environmental Shield Vitamin C facials, Clarifying Enzyme Acne facial, Anti-Aging facial, and a Sensitive Skin facial.

Individuals can order a membership that allows benefits such as rollovers of unused massages, free massages during specific time periods, and benefits for friends and families for membership. The company hires licensed estheticians and massaged therapists at all their locations.

Visit the website for Massage Envy Spa of Shorewood to learn more about the benefits of massage therapy and facials, read about their membership offers, and contact the company to schedule a massage or sign up for membership.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Massage Envy Spa of Shorewood meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Massage Envy Spa of Shorewood
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 11, 2011 Business started: 05/12/2011 in IL Business started locally: 05/12/2011 Business incorporated 05/11/2011 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Illinois Department of Financial and Professional Regulation
100 W. Randolph, 9th Fl, Chicago IL 60601
Phone Number: (312) 814-4500

Type of Entity


Business Management
Ms. Rose Clancy, Franchisee Mr. Mike Clancy, Franchisee Ms. Beth Clancy Diaz, Business Manager
Contact Information
Principal: Ms. Rose Clancy, Franchisee
Business Category

Massage Therapists Other Personal Care Services (NAICS: 812199)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.