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This business is not BBB accredited.

SMS

Phone: (877) 274-0147 Fax: (847) 808-2384 1267 Barclay Blvd, Buffalo Grove, IL 60089 View Additional Email Addresses http://www.sms-na.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

SMS-NA, LLC is a business-to-business (B2B) outbound appointment setting and sales company. SMS employs approximately 150 telemarketers , who are called Business Coordinators, arrange approximately 650 appointments per day for field sales representatives. We generate highly qualified leads and set appointments with high-level decision makers throughout the United States and Canada. With millions of calls made each year, we have built a unique depth of expertise and insight. SMS is proactively developed by our team to maximize return on investment for our clients.
Our total focus on effective marketing solutions and our reputation for quality ensures we are one of the United States’ and Canada’s leading marketing companies chosen to act as the voice of many of the world’s leading consulting companies. We’re used by our clients for one reason – we deliver measurable and powerful results.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for SMS include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 29 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

29 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 23
Total Closed Complaints 29

Customer Reviews Summary Read customer reviews

3 Customer Reviews on SMS
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: June 22, 2011 Business started: 03/12/2000 Business started locally: 03/12/2000 Business incorporated 03/12/2010 in NV
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Burt Bucar, Principal
Contact Information
Principal: Mr. Burt Bucar, Principal
Related Businesses
International Services, Inc. David Danzig & Associates GPS USA, Inc. ROI-NA, LLC Entrenomics Strategic Tax Advisors, Inc. Global Resources, LLC Corporate Business Solutions, Inc. Valuation Advisory Services, LLC
Business Category

Marketing Programs & Services Telemarketing Services Marketing Consulting Services (NAICS: 541613)

Alternate Business Names
SMS-NA, LLC

Customer Review Rating plus BBB Rating Summary

SMS has received 3.68 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.