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BBB Accredited Business since

Multimedia Sales & Marketing, Inc.

Phone: (847) 919-1115 Fax: (847) 919-2115 View Additional Phone Numbers 251 Milwaukee Ave  Ste 200, Buffalo Grove, IL 60089

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Multimedia Sales & Marketing, Inc. is a marketing company which sells community awareness and other advertising spots on local, regional, and national radio stations for companies such as non-profits, general contractors, trucking companies, tradespeople, wholesalers, and repair shops. Located in Buffalo Grove, IL, this company serves the greater Chicagoland area, including Libertyville, Rockford, Wheaton, Lake Villa, Lake Zurich, Vernon Hills, Mundelein, Highland Park, Schaumburg, Arlington Heights, Rolling Meadows, Prospect Heights, Barrington, Des Plaines, Evanston, Skokie, Waukegan, Naperville, Bolingbrook, Grayslake, Gurnee, Morton Grove, Carpentersville, Elgin, Roselle, Carol Stream, Lombard, Elk Grove Village, Franklin Park, Skokie, and Deerfield. The company has been in business since 2010 and has sold over 2,850,000 spots since its inception.

This company sells Community Awareness spots, which range from auto safety and drunk driving prevention to missing children and drug abuse prevention. These messages are aired on radio stations across the United States, but the company generally contacts businesses in the service area of the radio station first before moving further afield. Customers who buy the community awareness spots are generally general contractors, tradespeople, and wholesalers. Each spot is a custom-made 30-second spot which highlights the business and promotes them as an active community supporter. Campaigns generally last eight to ten weeks from the beginning of the sales call to the end of the spot's airing on the radio station.

Visit the website for Multimedia Sales & Marketing, Inc. to learn more about the company, read about the community awareness advertising spots, and contact the company to inquire about purchasing a spot.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Multimedia Sales & Marketing, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Multimedia Sales & Marketing, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 6 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

6 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 6

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Multimedia Sales & Marketing, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 11, 2001 Business started: 01/23/2001 Business started locally: 01/23/2001 Business incorporated 12/15/1993 in IL
Type of Entity


Business Management
Mr. Thomas Hughes, President
Contact Information
Principal: Mr. Thomas Hughes, President
Number of Employees


Business Category

Marketing Programs & Services Advertising/Marketing Agencies Advertising - Radio Marketing Consultants Marketing Consulting Services (NAICS: 541613)

Alternate Business Names
MSM, Inc. Radio Station Billing Service

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.