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BBB Business Review

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BBB Accredited Business since

Multimedia Sales & Marketing, Inc.

Phone: (847) 919-1115 251 Milwaukee Ave  Ste 200, Buffalo Grove, IL 60089

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Through the power of media, Multimedia Sales & Marketing has made it possible for many small businesses to make a big impact. In conjunction with our business sponsors and media outlets, MSM has aired over 3 million messages, heightening awareness on subjects like breast cancer, blood donation, and drug abuse.We provide the platform for businesses to utilize local media to serve their communities in more than just a business sense. Like those businesses, MSM believes it is important to give back to the communities in which we live and work. That’s why we actively support organizations that relate to the causes in our messages.

Visit the website for Multimedia Sales & Marketing, Inc. ( to learn more about the company, read about the community awareness advertising spots, and contact the company to inquire about purchasing spots.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Multimedia Sales & Marketing, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Multimedia Sales & Marketing, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

1 Customer Review on Multimedia Sales & Marketing, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: June 11, 2001 Business started: 01/23/2001 in IL Business started locally: 01/23/2001 Business incorporated 12/15/1993 in DE
Type of Entity


Business Management
Mr. Thomas Hughes, President
Contact Information
Principal: Mr. Thomas Hughes, President
Business Category

Marketing Programs & Services Advertising/Marketing Agencies Advertising - Radio Marketing Consultants Marketing Consulting Services (NAICS: 541613)

Method(s) of Payment

Personal or Company Check, Visa, Mastercard, American Express

Alternate Business Names
MSM, Inc. Radio Station Billing Service

Customer Review Rating plus BBB Rating Summary

Multimedia Sales & Marketing, Inc. has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.