BBB Business Review

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This business is not BBB accredited.

Augeo Consumer Engagement Services

View Additional Phone Numbers 1620 Bond St, Naperville, IL 60563

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Augeo Consumer Engagement Services include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 7 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 3
Billing/Collection Issues 0
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Augeo Consumer Engagement Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 30, 2007 Business started: 02/01/1988 Business started locally: 02/01/1988
Type of Entity


Business Management
Mr. Edwin O. Velazquez, Program Support Specialist Mr. David Carlson, President of Membership
Contact Information
Principal: Mr. Edwin O. Velazquez, Program Support Specialist
Number of Employees


Business Category

Marketing Programs & Services Buying Clubs & Group Purchasing Service Internet Shopping Auto Services Personal Services Identity Theft Protection & Prevention Services Advertising/Marketing Agencies Insurance Companies Insurance Claim Processing Services Rebates-Customer Loyalty Program Advertising - Direct Mail Diabetes Services & Supplies Marketing Consultants Marketing Consulting Services (NAICS: 541613)

Alternate Business Names
ACES CBSI Cbsi Loyalty Solutions Consumer Benefit Services, Inc. Consumer Legal Network Daily Saving Solutions E-Med on Call Family Health Xtras Financial Ease Helpline Network Helpline Network Premier Identity Ease Identity Ease Secure Legal Rescue My Financial Umbrella National Roadside Assurance Pinnacle Motivation, Inc. Preferred Shopper's Edge Premier Choice Benefits Secured ID Simple Savings United Benefit Advantage
Additional Information

Consumer Resource Network is no longer located at 1620 Bond St. in Naperville. The BBB does not know where the company is located at this time, or if they are still in business.

Products & Services

Consumer Benefit Services, Inc., (CBSi) is a privately held company that provides enhancements to a diverse mix of clients. Clients choose from individual products and services, as well as prepackaged programs including health services, travel, shopping, lifestyle services, and incentive and performance products. These products are offered through a variety of wholesale and retail marketing channels. CBSi markets value-added credit card enhancements, retail membership programs, loyalty & frequency programs to financial institutions.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.