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BBB Accredited Business since

StoneLux Design, LLC

Phone: (708) 691-2875 1900 N Austin Ave #12, Chicago, IL 60639

BBB Business Reviews may not be reproduced for sales or promotional purposes.


StoneLux Design is a countertop company which fabricates and installs stone countertops for kitchens and bathrooms vanities. This company serves downtown Chicago and surrounding areas, including Lincolnwood, Park Ridge, Edison Park, Evanston, Skokie, Niles, Wilmette, Winnetka, Des Plaines, Mt Prospect, Prospect Heights, Berwyn, Cicero, Stickney, Lemont, Lyons, Lisle, Oak Park, River Forest, Melrose Park, Franklin Park, Northlake, Stone Park, River Grove, Norridge, Rosemont, Schiller Park, Broadview, Hines, Harwood Heights, and Bensenville. Products and services available from this company include kitchen countertops and bathroom vanities in a variety of different granite colors, including black, yellow, brown, green, grey, blue, and white.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that StoneLux Design, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for StoneLux Design, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

3 Customer Reviews on StoneLux Design, LLC
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 3

Additional Information

BBB file opened: May 28, 2013 Business started: 08/08/2000 in IL Business started locally: 08/08/2000 Business incorporated 07/02/2014 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Guillermo Valles, Owner
Contact Information
Principal: Mr. Guillermo Valles, Owner
Number of Employees


Business Category

Marble & Granite Installation, Stonework Fabrication Quartz Granite Countertops Tile & Marble Masonry Contractors (NAICS: 238140)

Products & Services

StoneLux Design, LLC sells the following brand(s): Caeserstone, ColorQuartz, Difiniti, HanStone, Natural Stone Cuntertops, Q, Santa Margarita Quartz, SileStone

Method(s) of Payment



Credit Cards


Alternate Business Names
StoneLux Design

Customer Review Rating plus BBB Rating Summary

StoneLux Design, LLC has received 5 out of 5 stars based on 3 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.