BBB Business Review

BBB Accredited Business since 08/01/2014

Granite & Marble Gallery, Inc.

Phone: (847) 388-3720Fax: (847) 388-3721874 Tower Rd, MundeleinIL 60060-3810 Send email to Granite & Marble Gallery, Inc.

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Description

Granite & Marble Gallery, Inc. is a stonework fabrication company which manufactures and installs countertops, flooring, fireplace surrounds, and other stonework creations for residential and commercial customers. Located in Mundelein, IL, this company serves the northern suburbs of Chicago, including Lake Zurich, Libertyville, Algonquin, Des Plaines, Vernon Hills, Mettawa, Grayslake, Hainesville, Round Lake, Highland Park, Hawthorn Woods, North Barrington, Long Grove, Lincolnshire, North Chicago, Lake Forest, Gages Lake, Long Lake, Gurnee, Waukegan, Arlington Heights, Lake Bluff, Great Lakes, Wauconda, Third Lake, Lakemoor, Holiday Hills, Island Lake, Tower Lakes, Port Barrington, and Grandwood Park. The company was founded in 2010 and provides countertops and other stone from manufacturers such as Caesarstone, HanStone Quartz, and DuPont Zodiaq.

Services provided by this company include fabrication, installation, cutting, countertop sealing, and seam repairs. The company will assist customers with slab selection and help coordinate colors and tile materials for a project in order to ensure that the finished product will be to the customer's satisfaction. Customers can choose from a number of materials, including granite, marble, travertine, limestone, onyx, and slate, and materials can be used for countertops, bathroom vanity tops, Jacuzzi surrounds, fireplace surrounds, and bar tops. Customers can choose the type of edging they would like for the piece, and the company also installs stainless steel sinks for bathrooms and kitchen countertops and vanities.

Visit the website for Granite & Marble Gallery, Inc. to learn more about the services available from this company, view a gallery of their completed work, read testimonials from their customers, and contact the company to request their services.

BBB Accreditation

A BBB Accredited Business since 08/01/2014

BBB has determined that Granite & Marble Gallery, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Granite & Marble Gallery, Inc.'s rating include:

  • Length of time business has been operating.
  • No complaints filed with BBB.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Granite & Marble Gallery, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Industry Comparison| Chart

Marble & Granite Installation, Stonework Fabrication, Contractors - Flooring, Stone - Natural, Stone Cutters, Marble - Natural, Tile & Marble, Marble & Terrazzo Cleaning & Service, Flooring Retail, Countertop - Fabrication, Countertops, Slate, Granite, Floor Laying, Refinishing & Resurfacing, Quartz, Limestone

Additional Information

top
BBB file opened: 04/14/2011Business started: 01/05/2010
Type of Entity

Corporation

Incorporated: January 2010, IL

Contact Information
Principal: Ms. Renata Brinkeviciute (Co-Owner)Mr. Darius Pazereckas (Co-Owner)
Business Category

Marble & Granite Installation, Stonework Fabrication, Contractors - Flooring, Stone - Natural, Stone Cutters, Marble - Natural, Tile & Marble, Marble & Terrazzo Cleaning & Service, Flooring Retail, Countertop - Fabrication, Countertops, Slate, Granite, Floor Laying, Refinishing & Resurfacing, Quartz, Limestone

Photos & Videos

Photographs

1 Photo

Map & Directions

Map & Directions

Address for Granite & Marble Gallery, Inc.

874 Tower Rd

Mundelein, IL 60060-3810

To | From

LocationsX

1 Locations

  • 874 Tower Rd 

    Mundelein, IL 60060-3810(847) 388-3720

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Granite & Marble Gallery, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Marble & Granite Installation, Stonework Fabrication

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.