Are you the Owner of this Business? ×
BBB® - Start With Trust

Are you...?

If yes, click here to learn about BBB Accreditation.

Are you...?

This business is not BBB accredited.

The UPS Store

Phone: (312) 431-1850 1245 S Michigan Ave, Chicago, IL 60605

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for The UPS Store include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The UPS Store
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 06, 2013 Business started: 04/23/2012 Business started locally: 04/23/2012 Business incorporated 04/23/2012 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Karla Davis-Luster, Owner
Contact Information
Principal: Ms. Karla Davis-Luster, Owner
Business Category

Mailing Services Mailing Services - International Photo Copying Printers Image & Graphics Printing All Other Business Support Services (NAICS: 561499)

Alternate Business Names
EKK Ventures LLC
Additional Information

This company is not related to VIP Solutions, Inc

Additional Locations


    1245 S Michigan Ave

    Chicago, IL 60605 (312) 431-1850


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

9/30/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: My name is *********** and I processed the shipment of two packages at UPS store******* on November 28 and on November 31 of 2013, respectively. The correspondent tracking numbers are: ************************************************************************************************************************************************************* Days before I moved back from Chicago to Mexico I went to the UPS store and hire their services.I contacted and paid UPS to ship both items to Mexico City, but the items never came to my new home in Mexico City. Contrarily, UPS sent back the dagmaged items to my former apartment in Chicago, but I was not living there anymore. Since the items never came to my new address in Mexico, I submitted and handed a letter on January 25th, 2014, through a friend in Chicago (since I am already living in Mexico. Letter was received by Mr. *****, a store employee. As I understood some kind of investigation about my case was started by him. However, I haven't heard back from UPS on the status either, by email, regular mail or any other mean. Mr. ***** asked my friend in Chicago to check the conditions of my items, the TV and the home theater and the PS3. My friend opened the boxes and noticed the TV had some cosmetic damage on one corner, however, it was working correctly. On the other hand, the home theatre was practically broken in pieces and not working at all. The PS3 console was in one of the boxes (as it was originally packaged), however, I don't know it´s conditions. Thereafter, I decided to write an email to the store manager, a woman called******. She asked me to call her and I did. When I called her she was defensive and rude to me on the phone despite the fact that she ignored the nuances of my case. She only said "your items were delivered", but as I mentioned before, I hired UPS to send my items to Mexico City, my new residence and the items never made it. I want to file a formal claim regarding the damages made to the home theater, the TV and the PS3. You can have all the information you need to prove I am right and ask UPS to demonstrate my items are not in Mexico City. Thank you for your help, ***********

Desired Settlement: I would like to get a refund from the UPS Company, UPS Store 6337 or any UPS branch you decide should handle this, for the shipment service I paid for and was not done. This refund should summarize the value of the shipment service of the two tracking numbers provided above. These are, $220.78 dollars plus $256.38 dollars. Secondly, I would like to file a complaint for the damages made to the home theater, TV and PS3 and a compensation of the market value of such items. This is an additional $2,300 dollars.

Business Response: Initial Business Response /* (1000, 5, 2014/09/18) */ Contact Name and Title:*******************, owner Contact Phone: XXX-XXX-XXXX Contact Email: ************************* The UPS Store and Corporation is very sorry for the confusion that took place with this customer. WE are very disappointed that we were unable to meet a customers needs. However, The UPS Corporation provides what we call "Pack & Ship Guarantee". This service is only valid when a customer allows "UPS" to conduct full service on a package, being that we pack the items to ensure that they are secure and handled appropriately. This is explained during every transaction. When a customer refuses the service and elects to pack their own contents being a standard, fragile or custom item, the Pack & Ship Guarantee Service/Benefit becomes null & void due to circumstances that we are unable to verify truly how the package was packed. Customers are advised against self pack. However, in this case the Pack & Ship Guarantee service was refused. Once again when opting out of the service you incur risk that by not being an experienced packer items can be damaged which UPS is not responsible. Millions of packages go through our facilities daily before reaching their destination. UPS has almost a 100% guarantee that packages packed by our experts arrive without any issues or damage. Once again this was explained in detail. We take pride in handling our customers with respect, care and professionalism. We do apologize for the inconvenience, however The UPS Stores are required to follow The UPS Corporate policies. Each claim is handled appropriately and are investigated to determine the outcome. The claim was denied by UPS Corporation.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on The UPS Store
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)