Business ProfileforThe Lakeside Collection

I ordered a comforter on 7/11/22, which was right before buying a house and making a long distance move added to other life circumstances so it was a very busy time. The Lakeside Collection started making unauthorized charges for $14.95 per month over the next several months totaling $149.50. I called and spoke to '***', who lied to me and stated they had refunded that amount to my credit card on July 10, 23. I pulled up my card account with her on the phone and stated that there were not any refunds from them at any time for any amount. She then stated I had to write a snail mail letter to the company because they could not authorize electronic refunds. They could take my money electronically, but stated they could not refund it electronically. After this conversation with '***', *** Perks stopped showing up on my credit card statement, up until 3 months ago. *** Perks started making more unauthorized charges against my account totaling another $44.85. *** Perks in total has stolen, because I had never signed up for anything, $194.35 from my account. Last week my credit card company marked LCS Perks as fraudulent and has since sent me a new card, due to this being the 2nd time I called reporting the fraud, therefore the next time *** Perks tries to use my card it will not work. I wouldn't trust this company with a card number and in hoping to have my money refunded that it would be sent via check. I've tried to call the *** Executive phone number and have yet to have them return my call. I'm in hopes that Navy Legal will be able to help with a resolution.