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          CURewards has 1 locations, listed below.

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            • CURewards

              2440 West 34th Street Chicago, IL 60608-5128

            Business ProfileCURewards

            Catalog Shopping

            Contact Information

            2440 West 34th Street

            Chicago, IL 60608-5128

            Visit Website
            (800) 621-4112

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            7 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
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            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            2440 West 34th Street, Chicago, IL 60608-5128
            BBB File Opened:
            3/3/2008
            Alternate Business Name
            • Credit Union Rewards
            • CURewards Award Headquarters
            Business Management
            • Ms. Alisa Schafer, Director of Marketing
            • Ms. Theresa Thomas, Vice President of Operations
            Contact Information

            Customer Contact

            • Ms. Theresa Thomas, Vice President of Operations
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Customer Complaints

            7 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/01/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I have a credit card which earn rewards points and this business (CURewards) administers the redemption of those points. I have twice tried to redeem points for some merchandise and the orders get stuck in 'pending' status. I have called over & over again only to be given the run around every time. The customer support is unhelpful to the point of being hostile. Every phone call they tell me to call my Credit Union which issued the credit card and when I do the ** informs me that they outsourced the point redemption to CUrewards. I have tried multiple times sending emails and they just tell me to call the same number that has been a waste of time so many times. If I insist upon help via email they simply ghost me. After looking at their terrible reviews (and average of one star is quite remarkable) I suspect that this is how they work - they hope I will grow frustrated and abandon the points I have earned.
            Read 6 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            NotHappy W

            02/24/2024

            It's been 4 weeks since I "redeemed" my total points of over 45k. It's one item, in stock everywhere I check. Two weeks in I get a "We have your order but we don't ship to PO Boxes". Great! I'm thinking the order is shipping, so I call and update my physical address. Two more weeks go by and I'm not receiving tracking. Called CURewads and was told it's being drop shipped by the vendor. Ok, what vendor and will I receive tracking, I ask? You probably will get a tracking by the vendor when it ships. Again, what's the vendor?? We have multiple vendors so it can be a number of them, I'm told. So, what is the delay in shipping? It's "in stock" at every vendor I can pull, no backorders. Are they waiting until this item is discontinued and can get a better price on it? If it's not available for immediate ship why is it shown as a choice??
            Read 2 More Customer Reviews

            Local BBB

            BBB of Chicago & Northern Illinois

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