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BBB Business Review

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BBB Accredited Business since

Additional Locations

Phone: (800) 303-0344 Fax: (312) 577-0471 View Additional Phone Numbers 230 W Huron St STE 500, Chicago, IL 60654 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for include:

  • Length of time business has been operating
  • Response to 137 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

137 complaints closed with BBB in last 3 years | 22 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 20
Billing/Collection Issues 13
Delivery Issues 7
Guarantee/Warranty Issues 1
Problems with Product/Service 96
Total Closed Complaints 137

Customer Reviews Summary Read customer reviews

4 Customer Reviews on
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4

Additional Information

BBB file opened: August 08, 2002 Business started: 04/12/1999 in DE Business started locally: 04/12/1999
Type of Entity


Business Management
Mr. Andrew Degenholtz, Owner/President
Contact Information
Principal: Mr. Andrew Degenholtz, Owner/President
Business Category

Magazine Sales Book, Periodical, and Newspaper Merchant Wholesalers (NAICS: 424920)

Alternate Business Names
Contrail Inc.
Additional Information

The Better Business Bureau of Chicago and Northern Illinois has received correspondence from indicating that consumers are currently receiving telemarketing style phone calls which appear to come from ValueMags' phone number of 800-303-0344. However, these calls are not originating from ValueMags but in fact are a form of phone fraud known as caller I.D. Spoofing wherein consumer caller ID is displaying false information.
According to the FCC, as of March 17th 2009, this practice is not yet considered a crime.
If you have received unwanted telephone calls that appear to be from this number and are not from, we suggest contacting the Federal Communications Commission to file a complaint, as well as your legislative representatives to express your concerns regarding this practice. Consumers might also consider contacting their phone company.
For further information, and to obtain FCC contact information, please start here:

Customer Review Rating plus BBB Rating Summary has received 3.45 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.