BBB Business Review

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This business is not BBB accredited.

Jiffy Lube Service Center

Additional Locations

Phone: (708) 383-3339 View Additional Phone Numbers 1122 Madison St, Oak Park, IL 60302 http://www.jiffylube.com


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Description



Jiffy Lube is an automotive service center which provides automotive lubrication service and other vehicle services for both foreign and domestic vehicles. The company is a fully franchise-owned business with over 2,000 locations across North America, including locations in America and Canada. The company started in 1979 and employs over 20,000 individuals, each required to undergo a specialized training program which earned Jiffy Lube the title of an Automotive Service Excellence (ASE) Accredited Training Provider. The program is known as Jiffy Lube University and combines computer training, supervised on-the-job training and proficiency testing. The program has also been recognized by the American Council on Education and the American Society for Training and Development.

This company provides preventative maintenance and specializes in oil changes and filter changes which focuses on four key areas of vehicle maintenance: changing the oil and filters of the vehicle, inspecting the inner components, checking and filling the components, and cleaning and dirty elements to ensure that the car continues to run smoothly and to prevent any unnecessary friction. Jiffy Lube provides other preventative maintenance services, including those for the fuel system, electrical system, drivetrain, cooling system, air filtration system, air conditioning system, transmission, and windshield repair and inspection, as well as inspections and emissions. The company also offers fleet service and maintenance for fleets larger than five cars. Services available vary by location.

Visit the website for Jiffy Lube to learn more about the services available from this company, read about the company's history and mission, and view a list of the locations of the company.


Jiffy Lube is an automotive service center which provides automotive lubrication service and other vehicle services for both foreign and domestic vehicles. The company is a fully franchise-owned business with over 2,000 locations across North America, including locations in America and Canada. The company started in 1979 and employs over 20,000 individuals, each required to undergo a specialized training program which earned Jiffy Lube the title of an Automotive Service Excellence (ASE) Accredited Training Provider. The program is known as Jiffy Lube University and combines computer training, supervised on-the-job training and proficiency testing. The program has also been recognized by the American Council on Education and the American Society for Training and Development.

This company provides preventative maintenance and specializes in oil changes and filter changes which focuses on four key areas of vehicle maintenance: changing the oil and filters of the vehicle, inspecting the inner components, checking and filling the components, and cleaning and dirty elements to ensure that the car continues to run smoothly and to prevent any unnecessary friction. Jiffy Lube provides other preventative maintenance services, including those for the fuel system, electrical system, drivetrain, cooling system, air filtration system, air conditioning system, transmission, and windshield repair and inspection, as well as inspections and emissions. The company also offers fleet service and maintenance for fleets larger than five cars. Services available vary by location.

Visit the website for Jiffy Lube to learn more about the services available from this company, read about the company's history and mission, and view a list of the locations of the company.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Jiffy Lube Service Center include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Jiffy Lube Service Center include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Jiffy Lube Service Center
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 13, 1988 Business started: 05/01/1985 Business started locally: 05/01/1985 Business incorporated 10/27/1995 in IL
Type of Entity

Corporation

Business Management
Mr. Juan Zacarias, Manager Mr. Ron DeGaetano, Owner Mr. Bill Degeatano, Owner Mr. Ron DeGeatano, Owner Mr. Ronald DeGeatano, President/owner Juan, Manager
Contact Information
Principal: Mr. Juan Zacarias, Manager
Business Category

Lubricating Service - Automotive Auto Lube & Oil - Mobile Automotive Oil Change and Lubrication Shops (NAICS: 811191)

Alternate Business Names
DeGeatano Enterprises, Inc.
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.