Business ProfileforFidelitone

Ordered furniture from West Elm (order #************). Had an "attempted" delivery on January 25 for a drop off. I made plans to be home to receive the delivery. No attempted delivery whatsoever. Called to see what happened. Was told the truck broke down and the delivery would be made January 27. January 27 comes around and I stay home all day again to receive the delivery. No show. But then I get an email from West Elm confirming the delivery was complete. I do NOT have my furniture. I call Monday and am told Fidelitone will reach out within 72 hours to schedule the delivery (so apparently this happens so often that there is a procedure in place).Meanwhile, the tracking has another "attempted delivery" on January 29. Again, no one came to my home. 72 hours goes by and no one from Fidelitone has called me. I call West Elm for the 4th time to see what is going on. They say they've contacted Fidelitone again and I will have to wait another 72 hours to get a phone call. They transfer me to Fidelitone to see if they can give me more details. I am told that the attempted delivery on the 25th was because the item was not on the truck. Which means I was lied to about the truck breaking down. I am then told that they are trying to locate my item in the warehouse--essentially, my item has been lost. The person I spoke to did not seem concerned with finding it and told me they have no updates to report and I will just have to wait the 72 hours for someone to call. I have no confidence that I will get a call and fully expect to start this whole process over in 3 days.