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BBB Business Review

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BBB Accredited Business since

Echo Global Logistics, Inc.

Phone: (800) 354-7993 Fax: (888) 796-4445 View Additional Phone Numbers 600 West Chicago Avenue, Suite 725, Chicago, IL 60654 http://www.echo.com


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Description



Echo Global Logistics is a third-party logistics company that provides transportation management services for commercial clients, including freight brokerage and Managed Transportation solutions. Located in Chicago, IL, this company serves the greater Chicagoland area, including Joliet, Evanston, Deerfield, Highland Park, Naperville, Schaumburg, Elk Grove Village, Buffalo Grove, Rockford, St Charles, Mt Prospect, Prospect Heights, Bolingbrook, Romeoville, Arlington Heights, Tinley Park, Oak Brook, Brookfield, Crystal Lake, Gurnee, Great Lakes, Lake Bluff, Winthrop Harbor, Winnetka, Carol Stream, Lombard, Downers Grove, and Oakbrook Terrace.

The company was founded in 2005 and has 30 locations around the country, including in Wisconsin, Arizona, Georgia, Florida, Texas, Minnesota, Oregon, California, Utah, Massachusetts, New York, Michigan, Kansas, Missouri, and Tennessee, providing ample coverage of the country. Services provided by this company include transportation modes such as truckload, partial truckload, less than truckload, intermodal rail logistics, international air and ocean services, Managed Transportation services, and specialized logistics services. Their truckload services are customized for the client's needs and include dry-van, flatbed, and temperature controlled equipment; they have a network of over 30,000 contract carriers and private fleets available to haul their clients’ goods. Their specialized services include expedited services such as air, ground, and expedited LTL, as well as over-dimensional, white glove, and final mile services. Other specialized services available include residential delivery, inside or upstairs delivery, equipment set-up, crating, packing or unpacking, and debris removal.

Visit the website for Echo Global Logistics to learn more about their services, read about their carriers and technology, and contact the company to request their services.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Echo Global Logistics, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Echo Global Logistics, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 20 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

20 complaints closed with BBB in last 3 years | 3 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 3
Delivery Issues 3
Guarantee/Warranty Issues 0
Problems with Product/Service 10
Total Closed Complaints 20

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Echo Global Logistics, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: July 29, 2008 Business started: 04/18/2005 in IL Business started locally: 04/18/2005 Business incorporated 06/01/2006 in IL
Type of Entity

Corporation

Business Management
Mr. Justin Meyers, Marketing Mr. Chris Clemmensen, Senior Vice President of Marketing Mr. Colin Johnston, Sales Analyst Mr. Mike Thayer, Sales Analytic's Manager Mr. Doug Waggoner, Chairman of the Board of Directors and Chief Executive Officer
Contact Information
Principal: Mr. Justin Meyers, Marketing
Customer Contact: Mr. Mike Thayer, Sales Analytic's Manager
Business Category

Third-Party Logistics Supply Chain Management Freight Forwarding Transportation Services Transportation Consultants Logistics Process, Physical Distribution, and Logistics Consulting Services (NAICS: 541614)

Products & Services

This company offers 3PL, Supply Chain Management, Transportation Management Services, Freight Broker, Technology Enabled Transportation Provider & Shipping Services.


Customer Review Rating plus BBB Rating Summary

Echo Global Logistics, Inc. has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.