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Phone: (773) 777-0300 Fax: (773) 289-0565 View Additional Phone Numbers 5320 West Lawrence Ave, Chicago, IL 60630
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Empire Limousine, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Metin Serbest, Owner Ms. Nicole Brandonisio, General Manager
Limousine Service Car Service Gift Certificates/Cards Concierge Services Night Clubs Party Planning Wedding Supplies & Services Transportation Services Conference Centers Convention Services & Facilities Meeting Management Ticket Sales - Events Wedding Consultants Event Planners Event Planners - Corporate Airport Transportation Chauffeur Service Limousine Service (NAICS: 485320)
THIS LOCATION IS NOT BBB ACCREDITED
5320 West Lawrence Ave
Chicago, IL 60630 (866) 695-2401 (773) 777-0300 Directions
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Additional Phone Numbers
- (866) 695-2401(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: My girlfriend is a dental assistant and currently was going to the dental Midwest convention. She was contemplating if she wanted to take the train or drive. We have used numerous limo services before, so I thought why not order a drive service to pick her up from the train station. Well from the start it was a hassle granted I did call them at 2 in the morning. The gentlemen I spoke referred me to the online service for reservation pretty standard. I filled everything out and when it said payment I said cash but said it needs a card on file no where did I read that they were already going to charge me and have the charge pend in my account until my girlfriend was to pay the drive upon arrival. This is where I felt everything was handled unprofessionally, the 71.50 was was already pending from a account which I have a payment receipt that was sent to me via email at 430am confirmation #XXXXXX now I understand for authorization purposes but when my girlfriend was to be dropped off she asked the driver how much do I owe you and he(Chauffeur: Cosmin car number XXX - XXXXTC) proceeded to tell *** that he was all take care of already (how is this if nothing was charged like I was told) which was not in the reservation agreement it was to be paid by cash . Then when I was sharing this with the customer service representative ****** she she acted like this was no big deal and that my girlfriend was basically lying to me that the driver said it was taken care of and that she told the driver my boyfriend has is taken care of which I did because I gave her the cash before she left the house. She also was referred and called me dude on the phone like I was making a concern of my just a burdened for her to hear. As a man that works in customer service I felt like it was handled very unprofessionally and for a company with such great reviews for service that the customer service was anything but good. I'm very displeased about my first time use with this company and the customer service rep I spoke with.
Desired Settlement: The only settlement that I ask is that a company with the reputation you have I would think your employes would hold the same kind of professionalism.
Business Response: Initial Business Response /* (1000, 7, 2014/03/05) */ WE spoke with the passenger who cleared up the misunderstanding and she couldn't have been more polite. We would be more than happy to provide her service in the future as she was completely satisfied with the service. Additionally we would like to offer Mr. ******* 10% off a future reservation for the misunderstanding.