BBB Business Review

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This business is not BBB accredited.

Athena Limousine Service, Inc.

Phone: (630) 424-9000 Fax: (630) 424-0780 17w733 Butterfield Rd STE D, Oakbrook Terrace, IL 60181 http://www.athenalimoservice.net


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Description

Athena Limousine Service, Inc. is a limousine and luxury transportation service for individuals and businesses. This company is located in Oakbrook Terrace, IL, and serves the western Chicago suburbs including Lisle, Oak Brook, Downers Grove, Hinsdale, Westmont, Lombard, Elmhurst, Westchester, La Grange, Darien, Burr Ridge, Woodridge, Glen Ellyn, Wheaton, Naperville, Berwyn, Cicero, Oak Park, Franklin Park, Rosemont, O'Hare, Itasca, Bloomingdale, Carol Stream, Winfield, Warrenville, and West Chicago. This business provides transportation services including limousine and luxury vehicle service, corporate travel, wedding limo service, airport limo service, special events, and Quinceañera limo service.


BBB Accreditation

On 3/2/2016 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

  • 6A. Promptly respond to all complaints forwarded by BBB by:
    1. Resolving the complaint directly with the complainant and notifying BBB, or
    2. Providing BBB with a response that BBB determines:
      • is professional,
      • addresses all of the issues raised by the complainant,
      • includes appropriate evidence and documents supporting the business' position, and
      • explains why any relief sought by the complainant cannot or should not be granted.
  • 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Athena Limousine Service, Inc. include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Athena Limousine Service, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Athena Limousine Service, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: May 03, 2006 Business started: 11/01/2004 Business started locally: 11/01/2004 Business incorporated 12/20/2004 in IL
Type of Entity

Corporation

Business Management
Mr. Gus Gkizas, Owner Andreas Eb, President
Contact Information
Principal: Mr. Gus Gkizas, Owner
Business Category

Limousine Service Car Service Transportation Services Airport Transportation Chauffeur Service Limousine Service (NAICS: 485320)


Customer Review Rating plus BBB Rating Summary

Athena Limousine Service, Inc. has received 2.34 out of 5 stars based on 1 Customer Reviews and a BBB Rating of C+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.