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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating at this time because BBB file information is being reviewed and/or updated.




Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1718 W Fullerton Ave

    Chicago, IL 60614 (773) 883-6111 (312) 944-1000

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/14/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered lamps online via Lightology.com and received a confirmation showing the designated lamp (exactly the same on the confirmation as on the webpage I ordered from). What arrived was different - significantly so. They "checked with their supplier" who told them I got what I ordered and to return them and get what I actually want will cost $438 plus shipping. I have both a copy of their order confirmation and the website page, and pictures of what I actually receive that are irrefutable.

Desired Settlement: I would like to return the items I received, with shipping costs paid for by the company or its supplier, and to receive the items I originally ordered. In lieu of that I would like to return the items I received, with shipping costs paid for by the company or its supplier, and to get a full refund to my credit card.


Customer Review(s)