Business ProfileforLightology

Absolutely horrible customer service and untenable, customer burdened business practice. A suspended light shade was ordered and delivered without issue. Upon delivery, the shipping box and light shade were promptly inspected and no visible signs of damage or defects were found. Three business days after arrival, the shade was attached to the provided hanging cord for installation. Once suspended from the provided hanging cord, a noticeable flaw and ripple appeared only after being hung. The flaw and ripple was further exacerbated the longer it hung. When relieved from suspension, the flaw in the shade disappears. **************** was contacted the following day. After multiple back-and-forth emails with customer service, they said they were unable to exchange the defective product because it was outside the 72 hour notification period post delivery. The explanation that the flaw and ripple only became visible when suspended, which was caused by manufacture defect feel on deaf ears. I further explain it is not reasonable to receive and hang this type of light within a 72 hour period so it can be inspected for manufacturer flaws. Again the explanation and request for exchange fell on deaf ears. Sadly, I have filed a dispute resolution with **************** to resolve this issue. I strongly advise not purchasing products from this business.