Business ProfileforLawnWorks of Joliet, Inc

Unfortunately, Lawn Works disappointed us greatly. One of their workers used a riding spreader and scraped paint off of most of our fence posts. After we pointed this issue out to the owner, he refused to take responsibility for the actions of his employee. We canceled all future service with them and do not recommend this business to anyone. They do not run their business with integrity or honesty.

Thank you to the BBB for the opportunity to respond. After the customer contacted the office with his concerns, a Service Call was scheduled and we responded within 3 days of the original service in question. The owner went to the customers property, with the rider. It was determined that there was no reasonable way that the rider could have caused the damage, for a few reasons. The damage was at the bottom few inches of each fence post. The only part of the rider that could hit that low would be the tires and they could not hit without hitting the ****** which sits about 3' higher. We have pictures of the damage and it is clear the rider could not have caused that damage. He would have had to of bounced off of every post, post to post, leaving marks at both levels, not just the bottom. Even then, there was an inside corner post with markings. You couldn't even drive the rider in there, and the marks were clearly from a string trimmer. The rider has a spread disbursement of about 8'. There is no reasonable reason for the technician to get within 3' of the fence to be able to spread the fertilizer, let alone hit every post, as the customer was suggesting. Other parts of the fence, individual pickets, also had some marks on them. Again, It appeared to our owner that the damage was caused by a string trimmer or maybe a push mower. Even our push spreaders have a wide disbursement. Again, no reason to even get that close to a fence. Certainly not every fence post.