If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Green Drop Lawns meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Green Drop Lawns include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Illinois Department of Agriculture
100 W Randolph St, Ste 10-700, Chicago IL 60601
Phone Number: (800) 582-0468
Type of Entity
Business ManagementMr. Jim Rogers, Manager
Lawn Maintenance Fertilizers Landscape Lighting Christmas Lights & Decorations Irrigation Consultants Irrigation Systems - Install/Design Snow Removal Service - Commercial Landscape Contractors Landscape Maintenance Landscape Contractors - Commercial Artificial Rock Scapes Landscaping Services (NAICS: 561730)
Products & Services
Lawn Care, Aeration, Tree & Shrub Care, Irrigation System Service, Holiday Lighting & Decor, Estate Management, Commercial Landscape, Commercial Snow & Ice Management, Rock Products, Agricultural Fertilizer Service.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
1701 Quincy Ave Ste 23
Naperville, IL 60540 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (630) 973-3662(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Last year, you and I may have spoken about your lawn treatment package. I purchased it. At the end of the year, I was told that the leaves in my yard needed to be raked for the last 2 treatments to be applied. Unfortunately, given my work and travel schedule, as well as the varying and frequent inclement/wet weather, that wasn't in the cards. To be completely sincere: I was more than a little annoyed by the way the person spoke to me when he was leaving the flyer on my door, which in turn caused me to be a little more annoyed when I called in to your number. I was told that the raking needed to be done or the treatments could not be applied. I explained that the travel and work schedule wasn't going to to allow for that, so please issue a refund. I was told that my refund would be ~$41, which as I can see on your "Prepay and Save" flyer, is about what my savings was going to be, which seems awfully strange to me. And frankly, it also made me ore irritated; an 8% discount is ACROSS THE BOARD, so if 2 treatments were being left off, I'm pretty much guessing that they were going to be the overseeding ($39) and the winterizer ($49). My math seems simple: $39 + $49 = $88 * .08 = $7.04 savings on those treatments = $80.96 that is still owed to me, not the ~$41 that your telephone person informed me of, which, again, also made me more irritated because that's simply not the right math in any equation. Especially when your breakdown clearly shows that the 8% discount is applied to ALL services and it's not bonus services at the end, as it was explained. In my irateness, I explained to whomever I spoke to that you could keep your $41 however, you needed to be informed to never set foot on my property again, and to never contact me again, unless you're interested in making this right. Clearly, my 100% satisfaction guarantee was not met, and I clearly called within 48 hours. You never called. You never wrote. You didn't bother. Or they didn't bother to inform you, and yet, my name is still on a mailing list and that only serves to re-agitate. To be fair: You owe me money for services not performed. You do. It's that simple. You also owed me at least a professional courtesy of following up with the irate customer to find out what you could do to make things right/better. You didn't take care of either of these things-and maybe you never got the information. That's also your fault for not having appropriately trained staff if you didn't get the message. So here we are, and I'd like this made right. I've waited a couple of months with no results, yet you still have the audacity to try and sell services to me. That takes a lot of gall. Looking forward to your response. ******* ***** Account #XXXXXX or XXXXXX; it's difficult to tell because your flyer prints that account number over your facebook advertisement
Desired Settlement: I want my money refunded, and I want to be removed from all future marketing from this company.
Business Response: Initial Business Response /* (1000, 5, 2014/12/30) */ On 12/29/2014, I personally contacted the customer to resolve the situation. As this was the first knowledge I had of the problem, I apologized for not entering the event earlier. After reviewing the account, I offered to refund $98 to the customer, as well as provide no charge service for the 2015 season to "make it right" for the poor communication experiences. He accepted the offer for me to work with him personally in 2015, and not to worry about the refund process. I thanked him for his understanding, and will contact him personally in the spring when we begin our service year.
Customer Reviews Summary