If yes, click here to login.
BBB Accredited Business sinceAdditional Locations
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Eternally Green Lawn Care is a provider of a full line of lawn care, tree and shrub care, pond maintenance as well as snow plowing.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Eternally Green Lawn Care, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Eternally Green Lawn Care, Inc. include:
- 3 complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||4|
Type of Entity
Business ManagementMr. Jim Webb, Owner
Lawn Maintenance Landscaping Services (NAICS: 561730)
Method(s) of PaymentCheck, Paypal (online), Credit Card (Phone or online)
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (630) 620-5050(Phone)
Additional Email Addresses
- - Communication/Mass Email
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: After using this service for 3 years, the June 2016 fertilizer/weed control application killed my lawn. Grass was brown within 3 days. I watered and cancelled mowing service for 4 weeks because grass was not growing. After I phoned Eternally Green a rep came out and admitted the dead grass was following along the property line where chemicals were applied. He said they would rethatch and apply double seed toward Sept. I asked for this in writing and he told me the office would contact me for my email. After not hearing for over a week I phoned. The girl said she wasn't told to contact me. I said I would not pay for application that killed my lawn. She said she would credit that fee and cancel all future applications. Another lawn service said it looked like chemical burn and that I should recontact the original service. I have left 3 messages with Eternally Green but no return calls.
Desired Settlement: Front lawn to be sodded to be put in same condition as before application.
This is in response to Ms. ******'s complaint that we "killed her front lawn". First, that is completely false and we are not responsible for her own negligence. Her app was done 6/6/16. She did not call in to complain about a burnt lawn until 7/11/16. If the lawn was burnt as she says, it is doubtful that one would wait 5 weeks to call in about it. The other point is that only her front lawn was "burnt" by the technician. Since the technician treated the entire property, front and back, it would figure that both parts of the yard would be burned. Interestingly enough the backyard was fine. Begs the questions, how does the technician, using the same tank mix, products, etc. kill only the front turf but not the back. Hmm, makes one wonder doesn't it? Additionally, if the technician did burn Ms. ******'s lawn, commonsense would tell you that he would have burned multiple other lawns with the same mix. No other "burns" were called in anywhere around that date, hence the mix was fine. That would then lead one to question what is the customer doing that could potentially cause browning in their lawn. Well, that would lead to the second point-watering.
Secondly, Ms. ****** admitted to both the office manager and the technician that she "waters daily for 2-3 Hours a zone." Despite being informed that this would lead to all sorts of problems, disease being the most common, Ms. ****** told the technician that "he was stupid and didn't know what he was talking about." For good measure, her son came outside and yelled at the technician on the property as well. Her technicain handles hundreds of accounts, both residential and commercial, and receives rave reviews about his work. To verbally insult him is unnecessary and irrational. Finally, anyone with internet access can ****** how not to water grass and this would be the top method listed as how not to water. Diseases thrive in those type of conditions and can kill a lawn quickly. Primarily a disease like Pythium or Necrotic Ring Spot.
Third, Ms. ****** stated she wanted the applications free and then for us to aerate and overseed the property. It was explained to her that this was an issue of her own making and that we would not be doing that. After numerous other verbal confrontations, I instructed my office manager to just credit her last application of $25.00 and cancel her service. People who refuse to listen to what they pay us to tell them are not worth keeping as customers. It is similar to going to a doctor, having him give you advice and then ignoring it. Makes no sense to continue that type of relationship. After reviewing the case and speaking with all parties involved on Eternally Green's end, I determined that Eternally Green was not negligent in our handling of her account, and Ms. ****** was not only responsible for the issues, but also belligerent and extremely difficult to try and work with. Because of that, Eternally Green chose to discontinue the working relationship.
So as a result, Eternally Green stands by the fact that it did nothing wrong on this property and that this was customer-induced. Therefore Eternally Green will not be doing any services, free or otherwise for Ms. ******. We consider this matter closed.
I am absolutely stunned at the business response. I watered the burned grass 2-3 times a week, NOT daily, and this was told to the technician. He did NOT find anything wrong with the ground. I delayed reporting the problem hoping that the grass would come back. It was brown within 3 days of application. The technician that came out after my complaint OFFERED TO ME aeration and seeding of front lawn at $25. He DID see the back lawn also burned and said he remembered it being very green when he performed the work before. (Luckily, the back has various types seeding and is coming back green, but it was also damaged.) Technician also said to me that he himself would be upset to be paying a company to take care of his lawn and have this happen. Before leaving, he said the Office would contact me later that day regarding aeration and seeding in writing. After not hearing back for a week I phoned and was told by the girl who answered that she would waive the charge that caused the burn and cancel my account. No other discussion. I had another service look at the lawn and was told it was a chemical burn and that I should work with the company to rectify the situation. I left three voicemails with Eternally Green but never received a call back to discuss the situation. By the tone of the response of Eternally Green, they are NOT professional. Did not want to even discuss the situation. Their response to any complaint is "customer did not want to pay" which was not the situation. BBB stands for BETTER Business Bureau. . . sorry, Eternally Green should not be a member.
|2/23/2016||Billing/Collection Issues | Complaint Details Unavailable|
Read Complaint Details
Complaint: paid for one one applicatiob 5/8 and was unhappy 5/21 service call and told them not to come back.They came back 7/18 without calling. Call them and back said i did
Desired Settlement: Paid for one application 5/8 and was unhappy 5/21 service call and re sprayed and told them not to come back. They came back 7/18 without calling. Called them back and asked them why they sprayed my lawn without my permission and I would not pay, they said we will call back, never heard back and figure it was a mistake on their part. Got one bill for that service, called them again and they said it was verbal contract and I would have to pay, I said I wouldn't. Again never heard back. On 10/15/14 they came back AGAIN unannounced sprayed the lawn again. Called them, asked why they sprayed again ,they said it a verbal contract and if I don't pay they them we will be put into collections .They say they call and get permission, never got a call got I never signed any kind of contract. If they had not been paid for July why would you come back in October. Also the only way we knew they were at our home was three little white flags with the name on it. I was unhappy with the first service and told them why would I have them continue?
Business Response: Initial Business Response /* (1000, 5, 2015/04/30) */ Contact Name and Title: *** ****, ********* Contact Phone: XXX-XXX-XXXX Contact Email: *****@eternallygreen.com There's really no way to say this nicely except Mr. ******** is not being truthful about the whole situation. Mr. ******** signed up for service on 5/8/2014, and had a two-plus acre property. He agreed to sign up for three applications of fertilizer and weed control. Per our policy, we explained that about 2-3 weeks after doing the first application we would revisit his site and respray for any weeds that did not die from the first treatment. (1 spray is never enough to control all weeds). The NEXT day we fit him into the schedule and did the application. True to our word, we returned on 5/21/2014 and repsrayed for the few weeds that were still present. No complaints, no calls were ever made from Mr. ******** regarding any of this. Then on 7/17/2014, Mr. ******** was called and told we would be out the next few days for his second application, which was done on 7/18/14. Again, no calls to the office and no complaints. His last application followed a similar pattern-called on 10/13/14 and application done on 10/15/14. On 10/13/14, while letting him know we were coming out for his last treatment, Mr. ******** was informed we had not received his payment for the July application on his voicemail. No call back was ever made by Mr. ********. It was not until 12/9/14 that Mr. ******** tried to say he "never ordered service", "wasn't happy", etc. Over the winter months, Mr. ******** was contacted numerous times about this and the few times he answered or returned the phone calls, his story changed on at least two different occassions. (we document all calls thoroughly for this specific reason). In March, I personally reached out to him to try and work out some sort of middle ground, but Mr. ******** was belligerent and rude. It was then that I realized he had only one agenda and that was to try and get something for free. At that point I turned him over to our collection agency and this is the reason for his complaint. He simply does not want to pay for services he agreed to. Mr. ******** figured he could be rude, hang up the phone and swear at my staff and myself and that nothing would happen. He was wrong. We did service and payment is expected. The collection agency will exhaust every means possible to collect on this debt. And as I said earlier, this is the reason for his "complaint". If it were not, then why wait until April of 2015 to complain about service he'd received in May of 2014? Fact is, he is angry that his blustering was called and is now trying to slander Eternally Green Lawn Care with false complaints. I tried to meet him halfway prior to submitting him to collections and he refused. I went above and beyond to try and work with a customer who only sought to get somehting free. All of this is documented and can be provided if needed. Initial Consumer Rebuttal /* (3000, 7, 2015/05/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The driver **** ****** (?? from eternally came out, we talked and he was told that I ONLY want the weed application because we dont want to have to woory about our grand children in the yard during the summmer. **** also said with a yard this size i would not be able to water it and the product works best when watered and i will never water it.They are correct they did come the second time because the first applacation did not work.I came home just as **** was leaving and stopped him down the street.Told him thank you but i did NOT want any more. He said is in the neiborhood and would stop tp see if i wanted anymore.If i wanted someting for nothing as you say I would not have paid you the day he first sprayed. As it says on your quote Choose the program you want.I did one applacation is all i needed and wanted. You said i was Rude after 4 call from you saying You are going to ruin my credit and send it to collections i did get. I will not meet half way after telling you i did not want it. If didn't pay for the second application what would make you think i wanted it.You also say you have a contract please show it to me. Final Business Response /* (4000, 9, 2015/05/08) */ In response to Mr. ********'s response-The agreement was that he wanted the first application done asap (because of the weeds and poor condition of his turf-which we did), the remaining two applications were set up as a call ahead to let Mr. know we were coming for the reasons he outlined in his response (grandkids). As for Mr. ********'s assertion **** said "the product doesn't work unless watered" is partially correct. The DRY fertilizer will not activate unless it receives water, but the liquid weed control works immediately. With the thousands of weeds that littered Mr. ********'s yard, he was told one application won't kill them all, and that yes we would come back to do a free spray between the first and second application so we could better control them going onto summer. He did not have to call in to tell us "it didn't work". Not sure what he means by "stopped **** down the street"? If that is the case, then it is an outright lie because Mike does not apply the applications. So is he trying to say he stopped **** from spraying then, or is he saying he stopped him to tell him to not do any more applications? If that was the case, why not call the number to the office, who are the ones that dealt with him all spring, and stop service then. I spoke with **** and he has no recollection of speaking to Mr. ******** until late in the fall when we were trying to collect his debt. I believe this is another fabrication by Mr. ********. As for the "paying for the first application" as a sign that's all he wanted...huh? No you received the service and you paid for it. Isn't that what you are supposed to do? If Mr. ******** truly didn't want the other sprays then why did he allow them to continue, and not respond to the calls from the office that we would be out to spray the next day? Instead, he allowed the sprays to happen and didn't respond to the issue until the end of the year (see above). And we are not "trying to ruin his credit", but simply expecting payment for services rendered. That was the reason for the olive branch and meeting him halfway, but he refused and hung up and yelled at the office staff and myself. As a result, whatever the collection agency does is now in their hands. They will pursue the issue until the end, as is our right. We have documentation and verbal agreement to back it up. It is now out of Eternally Green's hands. I am sorry it came to this but Mr. ******** brought it on himself. His complaint is NOT a service issue complaint but rather a wanting to pay complaint and honestly I do not see how this even falls under a BBB category.
Customer Reviews Summary