BBB Accredited Business since

Allscape Inc

Phone: (847) 769-9529 Fax: (847) 740-0862 View Additional Phone Numbers 24264 W Cherokee Trl, Grayslake, IL 60030 http://www.allscapeinc.com



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Description

Allscape Inc. is a lawn and garden landscape design company which provides lawn design and maintenance services for residential and commercial customers. This company serves the northern suburbs of Chicago, including Venetian Village, Grandwood Park, Gages Lake, Round Lake, Round Lake Beach, Libertyville, Mundelein, Gurnee, Park, City, Lake Villa, Wadsworth, Ingleside, Long Lake, Waukegan, North Chicago, Lakemoor, Volo, Island Lake, Wauconda, Hawthorn Woods, and Forest Lake. Services available from this company include sprinkler installation and maintenance, drainage troubleshooting and design, lighting installation, water feature installation and maintenance, landscape design, lawn care, deck and patio design and installation, and hardscape design and installation.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Allscape Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Allscape Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 3 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Allscape Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: July 10, 2008 Business started: 01/01/1997 Business started locally: 01/01/1997 Business incorporated 01/01/1998 in IL
Type of Entity

Corporation

Business Management
Mr. Nick Boyle, Owner
Contact Information
Principal: Mr. Nick Boyle, Owner
Business Category

Lawn & Garden Sprinkler Systems Landscape Lighting Stone Setting - Interlocking Pavers Landscape & Yard Clean-Up Landscape Designers Tree Service Tree Service - Pruning Drainage Contractors Patio & Deck Builders Deck Builders Hardscapes Brick Pavers Water Gardens Fountains & Ponds Plumbing and Heating Equipment and Supplies (Hydronics) Merchant Wholesalers (NAICS: 423720)


Additional Locations

  • 24264 W Cherokee Trl

    Grayslake, IL 60030

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

6/26/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Allscape Landscaping was contracted to start up an irrigation system and repair two broken irrigation lines (stations 11 and 14) on June 10, 2015 at 11:00am, invoice number XXXXX which was paid upon completion with a credit card a total of $551.00. 4 hours of labor were charged at $70/hr for a total of $280, 2 spring service call charged at $60/ea for a total of $120, 33 zones charged at 5/ea for a total of $165, 10 poly couplings at 2/ea for a total of $20, 20 clamps at .25/ea for a total of $5, 6ft of pipe at $1/ft for a total of $6, 1 pump charge at $25 and a discount of $70 service hour. The technician arrived around 12:10pm and began working on the system. The technician completed the job around 3:10pm was paid and left. Around 3:45pm, the system was turned on by the customer in order to water the garden. Upon turning on the system, the line that was contracted to be repaired began leaking heavily. At 4:22pm and 4:25pm Allscape was contacted with no answer and again at 4:28pm in which a message was left on voicemail to inform them that the line was still leaking heavily. At 7:14pm, Allscape was again contacted and **** from Allscape stated that the another service call fee would be charged along with labor and parts for the repair to be completed because this was a new leak not dependent on the work done. Allscape was not willing to be paid for any additional parts alone without being paid more money for service and labor costs. They insisted this was not a warranty issue on the work already completed. Allscape Landscaping was contracted and paid to fix a leak that was not properly fixed. They should have fixed the line without additional service and labor charges. They also falsified that time it took to complete the work done as they were at the residence for three hours and not four as was documented on the invoice.

Desired Settlement: The zone 14 irrigation pipe line was not fixed, therefore rendering the line useless. The work done on that line needs to be refunded. That line had 4/5 repairs therefore totaling: 8 poly couplings at $2/ea for a total of $16, 16 clamps at $.25/ea for a total of $4, 4.8ft pipe at $1/ft for a total of $4.80, 1 service call at $60/ea for a total of $60, 2 service hrs at $70/ea for a total of $140. A grand total refund request of $224.80

Business Response: Initial Business Response /* (1000, 5, 2015/06/13) */ we repaired some breaks along a fence line as requested. the customer called to say that there was still more breaks. I offered to come back out to repair the breaks for parts and labor, no service charge for returning to the property. she refused and said she wanted us to repair the other breaks for free. I explained to her that if any of the repairs we made were faulty, we would repair those for free, but any new breaks would be charged for parts and labor. she then hung up. at this point we are still willing to return to the property without a service charge and repair any additional breaks for parts and labor without any service charge to return to the property.

9/30/2013 Problems with Product/Service
5/29/2013 Problems with Product/Service