Find us on Google+

BBB Business Review

Text Sizesmall medium large

BBB Accredited Business since

Greenscape Design Inc

Phone: (815) 363-9377 28911 W Big Hollow Rd, McHenry, IL 60051

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Greenscape Design Inc is a landscaping company providing full-service lawn care. Located in McHenry, IL, this company serves the northern suburbs of Chicago, including Johnsburg, Wonder Lake, Fox Lake, Island Lake, Wauconda, Round Lake Beach, Crystal Lake, Grayslake, Antioch, Crystal Lake, Spring Grove, and Fox Lake Hills. The company was formed in 1993 by Joan L. Lila, who holds an Associates Degree in Ornamental Horticulture, specializing in landscape design. Lila has been designing landscapes for 25 years and has received continuing additional training in design and plant care.

Landscapes designed by this company are custom made for the needs and tastes of each customer, matching with the style and scale of the home and surrounding landscape. Photo imaging is available so that the completed landscape can be visualized before installation. Also available is online imaging, bringing together the customer's information, measurements, and digital photos to give an actual, customized, and changeable design before visiting the site. This is available for Midwest zones 4-6. Locally grown plant materials are used for each installation, including ones from Greenscape Design's own nursery. The company's own manpower is used for all aspects of the project, from mulching, watering, digging, soil amendments, and plotting. All plantings are guaranteed for one year, while brickwork is guaranteed for two years. The team is also available for maintenance, including pruning, fertilizing, edging, mulching, weeding.

Visit the website for Greenscape Design Inc to learn more about the process of designing and installing a custom made landscape, and contact the company to discuss a new landscaping project.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Greenscape Design Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Greenscape Design Inc include:

  • Length of time business has been operating
  • No complaints filed with BBB

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Greenscape Design Inc
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 08, 2012 Business started: 03/01/1993 Business started locally: 03/01/1993 Business incorporated 12/29/1998 in IL
Type of Entity


Business Management
Ms. Joan Lila, President
Contact Information
Principal: Ms. Joan Lila, President
Number of Employees


Business Category

Landscape Contractors Landscape Maintenance Landscape Designers Tree Service - Pruning Hardscapes Brick Pavers Landscape Lighting Lawn Installation Service Contractors - Retaining Wall Landscape Architectural Services (NAICS: 541320)


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.