BBB Business Review

BBB Accredited Business since 08/01/2012

Greenscape Design Inc

(815) 363-937728911 W Big Hollow Rd, McHenryIL 60051-7343 Send email to Greenscape Design Inc

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Description

Greenscape Design Inc is a landscaping company providing full-service lawn care. Located in McHenry, IL, this company serves the northern suburbs of Chicago, including Johnsburg, Wonder Lake, Fox Lake, Island Lake, Wauconda, Round Lake Beach, Crystal Lake, Grayslake, Antioch, Crystal Lake, Spring Grove, and Fox Lake Hills. The company was formed in 1993 by Joan L. Lila, who holds an Associates Degree in Ornamental Horticulture, specializing in landscape design. Lila has been designing landscapes for 25 years and has received continuing additional training in design and plant care.

Landscapes designed by this company are custom made for the needs and tastes of each customer, matching with the style and scale of the home and surrounding landscape. Photo imaging is available so that the completed landscape can be visualized before installation. Also available is online imaging, bringing together the customer's information, measurements, and digital photos to give an actual, customized, and changeable design before visiting the site. This is available for Midwest zones 4-6. Locally grown plant materials are used for each installation, including ones from Greenscape Design's own nursery. The company's own manpower is used for all aspects of the project, from mulching, watering, digging, soil amendments, and plotting. All plantings are guaranteed for one year, while brickwork is guaranteed for two years. The team is also available for maintenance, including pruning, fertilizing, edging, mulching, weeding.

Visit the website for Greenscape Design Inc to learn more about the process of designing and installing a custom made landscape, and contact the company to discuss a new landscaping project.

BBB Accreditation

A BBB Accredited Business since 08/01/2012

BBB has determined that Greenscape Design Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Greenscape Design Inc's rating include:

  • Length of time business has been operating.
  • No complaints filed with BBB.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Greenscape Design Inc

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Industry Comparison| Chart

Landscape Contractors, Contractors - Retaining Wall, Lawn Installation Service, Landscape Lighting, Brick Pavers, Hardscapes, Tree Service - Pruning, Landscape Designers, Landscape Maintenance

Additional Information

top
BBB file opened: 03/08/2012Business started: 03/01/1993
Type of Entity

Corporation

Incorporated: December 1998, IL

Contact Information
Principal: Ms. Joan Lila (President)
Business Category

Landscape Contractors, Contractors - Retaining Wall, Lawn Installation Service, Landscape Lighting, Brick Pavers, Hardscapes, Tree Service - Pruning, Landscape Designers, Landscape Maintenance

Map & Directions

Map & Directions

Address for Greenscape Design Inc

28911 W Big Hollow Rd

McHenry, IL 60051-7343

To | From

LocationsX

1 Locations

  • 28911 W Big Hollow Rd 

    McHenry, IL 60051-7343(815) 363-9377

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Greenscape Design Inc is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Industry Tips for Landscape Contractors

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BBB reports on known significant government actions involving business' marketplace conduct.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.