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Executive Lawn Services

Additional Locations

Phone: (815) 243-3932 View Additional Phone Numbers 4479 Waterboro Ln, Roscoe, IL 61073 http://www.roscoelandscapedesign.com


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Executive Lawn Services include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Executive Lawn Services
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: July 28, 2009 Business started: 03/01/1993 Business started locally: 03/01/1993 Business incorporated 02/22/2011 in IL
Type of Entity

Corporation

Business Management
Mr. Brian Hansmeier, Owner
Contact Information
Principal: Mr. Brian Hansmeier, Owner
Business Category

Landscape Contractors Landscape Maintenance Landscape Contractors - Commercial Lawn Maintenance Snow Removal Service Snow Removal Service - Commercial Landscape Architectural Services (NAICS: 541320)


Customer Review Rating plus BBB Rating Summary

Executive Lawn Services has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    4479 Waterboro Ln

    Roscoe, IL 61073

  • THIS LOCATION IS NOT BBB ACCREDITED

    PO Box 141

    Roscoe, IL 61073 (815) 709-0206

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/8/2015 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Tried contacting via phone messaging, no response. Tried contacting via phone and answering service, no response. Tried contacting via email, no response Again tried contacting via phone, no response

Desired Settlement: no settlement asked for, just communication.

Business Response: Initial Business Response /* (1000, 5, 2015/04/08) */ I do apologize for the phone issues you encountered. We did have connection problems for a while, but that has been fixed. I can guarantee that you and your business are appreciated and going forward we will do everything we can to make sure your issues are addressed. Please call the office and ask for a second phone number in case the office phone isn't working. Again, I do apologize for any inconvenience this has caused.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

1 Customer Review on Executive Lawn Services
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
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