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Acres Group is a landscape contractor which provides lawn design and maintenance to residential and commercial customersServices available from this company include snow removal and ice prevention, tree care, landscaping, turf and plant health care, irrigation, aquatic maintenance, aeration, and installation of playground equipment and site amenities.
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A BBB Accredited Business since
BBB has determined that Acres Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Sherman Fields, VP, Sales and Marketing Mr. Jeff Dumas, Vice President Mr. James Schwantz, President
Landscape Contractors Landscape Maintenance Landscape & Yard Clean-Up Landscape Contractors - Commercial Landscape Designers Lawn Maintenance Sod & Sodding Service Tree Service Tree Service - Pruning Tree Service - Transplant Weed Control Service Drainage Contractors Patio & Deck Builders Walkway Design Hardscapes Patio Design Brick Pavers Property Maintenance Building Maintenance Fertilizers Water Gardens Fountains & Ponds Mulches Lawn & Garden Sprinkler Systems Landscape Lighting Christmas Lights & Decorations Driveway Installation, Paving & Repair Lake & Pond Management Snow Removal Service Snow Removal Service - Commercial Insecticides Stone Setting Stone Setting - Interlocking Pavers Lawn Installation Service Stump Removal & Grinding Landscape Architectural Services (NAICS: 541320)
Alternate Business NamesAcres Enterprises Inc Advantage Decorative Painting Walsh Landscape Construction
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Additional Phone Numbers
- (847) 526-4554(Phone)
- (888) 231-1300(Phone)
- (815) 439-2022(Phone)
- (630) 351-4336(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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|9/1/2015||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: Over 3 months ago, the landscapers damaged my new home's siding with their weed whacker in 5 different places, spanning about 50 feet. After numerous discussions with customer service representative ******, and the Vice President **** *****, I am still waiting to resolve the issue. After ****** dragged her feet and only argued with me about what can or cannot be done the first 6 weeks, I spoke with Vice President Mr. ***** who agreed that my idea to place stone along the home- as the builder did on the other sides- so the grass is at least a foot away from the siding was the best solution to prevent this damage from ever happening again. I asked for $200.00 to help cover the costs of materials. This is when ****** (who rarely returns numerous calls from me) argued more about what she can do. She then wanted an estimate of the siding repair which came to $398.00. I kept the same original amount of $200.00 as compensation and now I continue to get the run around that the check has been sent, as their books had to be closed for the physical year a week ago. My association's management company has been involved stating other issues with Acres Group are still not resolved.
Desired Settlement: DesiredSettlementID: Refund Send me my $200.00.
Business Response: Initial Business Response /* (1000, 5, 2014/12/17) */ We (Acres) agreed with Mr. ****** regarding his request to be reinbursed $200 for damages. ****** ***** spoke with Mrs. ****** on Friday 12/12/14 to let her know that a $200 check has been issued. Check # XXXXXXXXXX. The check was mailed on Monday 12/15/14. We apologize for the inconvenience and hope that this meets with Mr. ******'s satisfaction.
Read Complaint Details
Complaint: Acres Group has been contacted four times during 2014 regarding quality of workmanship. We have kindly requested that landscapers do not damage grass by tires and/or cutting equipment, to mind the edges by not removing large sections completely bare of grass, and to not damage new patches of grass/sod that was placed due to damage caused during previous jobs. Unfortunately, these requests have been ignored and yet again, large sections of our grass has been completely damaged. The attached photos show the damage that is being done week after week. I have repaired large sections of grass by placing new soil, sod, and seed that were caused by Acres' landscapers. Yet again, these new sections have been destroyed. The quality of work done to our landscape is completely unacceptable.
Desired Settlement: We ask that the damaged areas be fixed by placing new sod, new seed, or other method. Our yard must be restored to the very good condition it was prior to the damage. All bare spots, uneven/bare edges to be repaired as soon as possible.
Business Response: Initial Business Response /* (1000, 8, 2014/10/01) */ An Acres Account Manager met with Mr. ****** on 9/30/14. Mr. ****** shared that he had expressed concerns about his turf to an Acres crew member. Unfortunately, that information was not communicated to a Production or Account Manager. In addition, Property Managemnt was not notified. Normally, any questions, concerns, requests, or complaints go to the Property Management Company to be documented and resolved. All that said, the Acres Account Manager let Mr. ****** know that we will sod the area in question and correct the damage. Mr. ****** stated that he was satisfied with that reslution.