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BBB Business Review

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BBB Accredited Business since

Express Cabinetry, Inc.

Phone: (815) 469-4500 Fax: (815) 469-4501 9500 Manhattan Monee Road, Frankfort, IL 60452 http://www.expresskitchenandbath.com View Additional Web Addresses


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Description



Express Kitchen & Bath, Inc. is a contractor specializing in remodeling kitchens and bathrooms, especially cabinetry and walk-in tubs for those who may have difficulties with traditional tub constructions. Located in Oak Lawn, IL, this company serves the south side of Chicago and the surrounding communities, including Mokena, Frankfort, New Lenox, Joliet, Orland Park, Tinley Park, Orland Hills, Homer Glen, Flossmoor, Hazelcrest, Country Club Hills, Olympia Fields, Monee, Manhattan, Palos Hills, Palos Heights, Palos Park, Oak Lawn and Lemont. The company has been in business since 2000 and emerged from the company Express Cabinetry, Inc, which dealt with creating custom cabinetry, and grew to remodeling kitchens and bathrooms.

This company remodels kitchens and bathrooms, from simple adjustments such as adding a granite countertop to a kitchen to a full remodeling of a bathroom depending on the needs of the customer. The company provides free estimates and will tailor the remodeling to the budget and the interests of the customer, working with products from Armstrong, Medallion, and Bertch Bath, in addition to flooring, tiling, and countertops. Services available include design services, installation of kitchen appliances, hardwood installation, floating-floor installation, ceramic installation, laminate flooring installation, and walk-in tub installation. The company offers several different countertops, including granite, quartz, Formica, and Wilsonart, as well as different walk-in tub and shower options to suit the lifestyles of their customers.

Visit the website for Express Kitchen & Bath, Inc. to learn more about their services, view a gallery of their projects, and contact the company to request a free estimate for a project.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Express Cabinetry, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Express Cabinetry, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 9 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

9 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 1
Guarantee/Warranty Issues 1
Problems with Product/Service 6
Total Closed Complaints 9

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Express Cabinetry, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 2

Additional Information

BBB file opened: November 24, 2003 Business started: 01/01/1990 in IL Business started locally: 01/01/1990 Business incorporated 07/30/2002 in IL
Type of Entity

Corporation

Business Management
Mr. William Vranicar, Vice President
Contact Information
Principal: Mr. William Vranicar, Vice President
Business Category

Kitchen Remodeling Floors - Laminate Tile - Ceramic - Contractors & Dealers Bathroom Remodeling Bathroom Remodeling - Walk-In Tubs Hardwood Floor Contractors Countertops Resilient & Vinyl Flooring Contractors - Flooring Residential Remodelers (NAICS: 236118)

Alternate Business Names
Express Kitchen and Bath

Customer Review Rating plus BBB Rating Summary

Express Cabinetry, Inc. has received 4.34 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.