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BBB Accredited Business since

Careerbuilder, LLC

Additional Locations

Phone: (800) 638-4212 200 N La Salle St  Ste 1100, Chicago, IL 60601 View Additional Email Addresses View Additional Web Addresses

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CareerBuilder, LLC provides recruitment solutions and HR software built upon insights collected over two decades worth of workforce data. They assist companies of all sizes in developing and maintaining their workforce through finding the appropriate candidates for their positions, as well as in providing them access to the most suitable candidates for their needs from a single platform.

Job Seekers:

The company also provides services to job seekers by using job matching technology that helps them find and apply to positions that meet their professional and personal goals. Through use of CareerBuilder's technology, job seekers can identify their strengths and passions as well as what they would like to do with their career, and then find positions that will help them reach the next steps in their career.


In addition, CareerBuilder develops and releases products that assist both job seekers and employers in the recruitment process based upon the evolving needs of the workforce. Their HR software and workforce analytics tools allow businesses to streamline recruitment and remove difficulties in the candidate application and communication processes.

Visit the website for CareerBuilder, LLC, to learn more about their services for employers and job seekers.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Careerbuilder, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Careerbuilder, LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 23 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

23 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 5
Billing/Collection Issues 3
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 14
Total Closed Complaints 23

Additional Complaint Information

Some consumers allege that they are dissatisfied with the company's paid services that are allegedly to increase consumers' chances of finding employment due to increased résumé exposure to potential employers. Complainants dispute the effectiveness of these services and/or request refunds. Other consumers allege to have been contacted by illegitimate companies and/or fraudulent international check processing offers that have been posted on, and allege to have suffered financial loss as a result of pursuit of the allegedly fraudulent offers. responds that due its high volume of users and visitors it is not able to review every single listing, however if a fraudulent offer is brought up the company does investigate and may take the listing down. In addition, the company has a fraud alert page where it identifies various marketplace scams. Per's Privacy Policy, jobseekers use the site at their own risk.

Customer Reviews Summary Read customer reviews

2 Customer Reviews on Careerbuilder, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: February 23, 2005 Business started: 02/26/1995 Business started locally: 02/26/1995 Business incorporated 11/08/2002 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Eric Newton, Director - Customer Service Mr. Matt Ferguson, CEO Jessica Ribish, Marketing Manager
Contact Information
Principal: Mr. Eric Newton, Director - Customer Service
Number of Employees


Business Category

Job Listing & Advisory Services Recruitment Services Career & Outplacement Counseling Employment Placement Agencies (NAICS: 561311)

Alternate Business Names
BrightFuse Careerbuilder CareerPath CbInstitute Find Tuition Personified RightFish

Customer Review Rating plus BBB Rating Summary

Careerbuilder, LLC has received 3.68 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.