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MBM Company, Inc.

Phone: (847) 375-1326 Fax: (312) 226-4646 View Additional Phone Numbers 3349 N Elston Ave, Chicago, IL 60618 http://www.limogesjewelry.com View Additional Web Addresses


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Description

MBM Company, also known as Limogenes Jewelry, is a jewelry company selling rings, necklaces, and other jewelry for men, women, and children. This company serves a national audience as well as customers throughout the Chicagoland area, including in Evanston, Schaumburg, Skokie, Arlington Heights, Deerfield, Buffalo Grove, Highland Park, Oak Park, Park Ridge, Carol Stream, Lombard, Crystal Lake, Lake Bluff, Tinley Park, Orland Park, Palos Park, Midlothian, Blue Island, Posen, Dixmoor, Lombard, Downers Grove, Dundee Township, Carpentersville, Barrington, and Mt Prospect. Products available from this company include earrings, rings, necklaces, pendants, watches, engagement rings, and wedding rings.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for MBM Company, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 67 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

67 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 8
Billing/Collection Issues 3
Delivery Issues 4
Guarantee/Warranty Issues 6
Problems with Product/Service 46
Total Closed Complaints 67

Customer Reviews Summary Read customer reviews

3 Customer Reviews on MBM Company, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 3

Additional Information

BBB file opened: July 27, 1998 Business started: 01/15/1992 Business started locally: 01/15/1992 Business incorporated 01/15/1992 in IL
Type of Entity

Corporation

Business Management
Suzanne Cuevas, Customer Service Representative Mr. Wing Ang, Billing Agent Ms. Melania Danyluk, Customer Service Manager
Contact Information
Principal: Suzanne Cuevas, Customer Service Representative
Business Category

Jewels - Imitation Jewelers - Retail Mail Order & Catalog Shopping Internet Shopping Jewelry Designers Jewelry Engravers Jewelry and Silverware Manufacturing (NAICS: 339910)

Alternate Business Names
Carroll Street Freestyle Class Rings Jewelry Saving Plan Limoges Jewelry MBMCO

Customer Review Rating plus BBB Rating Summary

MBM Company, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    3349 N Elston Ave

    Chicago, IL 60618

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

8/9/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: My daughter had her class ring for less than 6 months and the antique finish is already coming off. They said I have to have the order number to send it back for repairs. I don't have the order number because I can't find it. I'm not sure why they cannot just look up the order by using my name and details. Too difficult to try and send back plus I may never receive it back is my fear. It took ages to even receive it the first time when placing the order.

Desired Settlement: I would like for ******* ******* to find my order and assist me in getting my daughter's ring replaced. I don't want to send her original ring back because now I am afraid she will never get it back. The quality of the work is very shabby, and I would like my money back or a replacement ring sent. She is going into her senior year of high school and would like to have her ring to wear now and not have to wait months for it to be returned.

Business Response: In response to your inquiry, 


We responded to an inquiry into our office 8-8-16 advising to return item for repair/replacement. Your order number is *********. 

******* Jewelry 
Customer Service

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** ***********

5/13/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: On Feb 7th, 2016 I placed an order with ******* using a voucher purchased through Groupon. The order should have arrived by mid March as it stated 4-6 wks. for receipt of the item. After that time prd passed I contacted ******* in regards to my order as the status had not changed at all since placing it online. I was told that the order was being processed and that I would receive an email with the tracking information. Only after I contacted them did I get an email stating that there was a delay in the processing of the order and that it would be an additional 4 wks. The status of the order still had not changed 2 wks later. Since that time I have contacted the company on multiple occasions inquiring as to when I can expect my order to arrive. It is a class ring for my daughter from her Dad who will soon be deploying for an extended prd of time and will not be present for her graduation. Hence the importance of giving it to her in person and me ordering it months in advance of when needed. I have been given 6 separate dates as to when I will receive the item. I have been given a MULTITUDE of reasons as to why it has not yet been received. I have received MULTIPLE emails stating that my order has shipped followed by there is a delay with your order please allow 7-8 wks for your order to arrive after order processing date of 3/31/16. I was told that they would send me a "Gift" ring for him to present to her....never came. I was initially told by the customer service rep that the orders were being filled in the order in which they were received but due to the influx of orders for class rings the orders were being fulfilled for the non voucher orders first and then the groupon orders were being processed in the order received. I have contacted this company via email, spent a good amt of time on the phone trying to get answers and still I have no resolution nor answer as to where nor when this order will be here. UNACCEPTABLE TREATMENT OF CONSUMERS!

Desired Settlement: I would like to know the truth about my order and be contacted by Corporate in regards to this matter. Had I known that I would have to contend with such poor customer service, being lied to and then receiving emails giving me false information I would have never placed an order with your company. Every time I have asked to speak with a supervisor or to be transferred to corporate I am told that there is no one available, they are out to lunch at the time, etc. Who is running the company if your corporate staff are permanently out to lunch and no supervisors are EVER available to speak with?

Business Response: Dear Customer, in response to your complaint. According to our records we have experienced a delay with our Class Rings due to the overwhelming volume we have received. We estimate your order to be shipping by approximately 5-12-16 as advised in a previous e-mail. 


When we spoke with you we offered and shipped a free gift to make up for the delay, the free gift shipped out 5-4-16 Via USPS Trk*********************** which shows was delivered.  

We have also issued credit to your account for the shipping charge due to this delay. Please allow 1 to 2 billing cycles for credit to appear on your statement. 

We sincerely apologize for this delay and are doing our best to get this order to you as soon as possible. 

Limoges Jewelry 
Customer Support

4/13/2016 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased my item on January 29, 2016. Product description ensures delivery in 4-6 weeks. After 6 weeks, I received no email confirmation or notification regarding my item. I called on March 10th, 6 weeks from the order date, and was told that my item is now in 'high priority processing' and has been sent to upper management for order completion. I was PROMISED that my order would ship the following week and even received an email verification on the 10th confirming exactly what the service rep said. The following week goes by; no shipment, no email, no confirmation. Online order tracking still says 'PENDING FULFILLMENT'. I was patient so I gave them another week. I called back on March 24th, 8 weeks after placing my order, and was told the exact same thing - My order has been escalated to 'high priority' and upper management will review my order for processing. When I told this rep that the other one told me the same thing, she just apologized and repeated herself over and over and over. I asked to speak to a manager and one conveniently was not available. 'I assure you management will ook at your order ma'am.' I don't want someone to LOOK at my order, I want someone to PROCESS it and SHIP it. I want the order so I can be done with Limoges or my money back, NOW!!! . I WILL NEVER ORDER ANOTHER ITEM FROM THIS COMPANY. FRAUD FRAUD FRAUD.

Business Response: We first would like to apologize for the delay in the shipment of your order **********


We have reached out to our manufacturer and your order should be shipping with in the next 7 to 10 days. 

It seems there was a processing delay at the manufacturer which delayed a few orders and for this we greatly apologize for the inconvenience this has caused you. 

Once your order has shipped you will receive an e-mail with tracking number. 

Limoges Jewelry 
Customer Service

3/29/2016 Delivery Issues | Complaint Details Unavailable
3/9/2016 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a signature ring for my grandsons' birthday. They took the money out of my Direct Express account the same day the order was placed. I have called them 3 times to find out the status of delivery. 2 times they gave flimsy excuses and the third time they just disconnected my call. I recently read some horrible reviews and complaints of others who never received their merchandise or their money refunded. I am seriously believing that I have been duped. Perhaps others have also filed complaints. I feel this company is not legit despite its' immaculate website.

Desired Settlement: If they cannot delivery the ring, I would like reimbursement of the full amount they took me for. $55.99.

Business Response:

According to our records customers order is shipping today 3-1-16 Via **** Trk***********************.

******* *******

Customer Service

12/15/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I cancelled my order and requested a refund on November 18, 2015. I was told I would receive a refund to my bank account within 7-10 banking days. I have called several times to check on the status of the refund and I was told I should have received it by now. Now it is December 12, 2015 and I still have not received my refund.

Desired Settlement: I would like the funds that I paid for the order to be put back in my account.

Business Response: According to our records a credit was issued on 12-4-15. 


Refunded amount of $29.99 online. Transaction ID: "819981151485624388". 

Please allow 1 to 2 billing cycles for credit to appear on your statement. 

Limoges Jewelry 
Customer Service

Consumer Response:
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 10993062, and find that this resolution is satisfactory to me.

Sincerely,

Jessica **********

12/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a necklace with my initials this necklace is not soild gold like they stated in the description. The gold is peeling off of the necklace. The necklace also came tangled in multiple places of the chain that can't be untangled. I would like a full Refund. This is false advertising and fake jewelry they are selling.

Desired Settlement: Would like a full refund

Business Response: According to our records we show a pre paid label is being mailed to customer so they may return the item at no cost to them. Prepaid tracking #1ZXX64569060276178. Please include a note along with your return including your full name/address and order number and reason for return. 


Limoges Jewelry 
Customer Service

11/15/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: PLACED MY ORDER OVER 2 MONTHS AGO AND THEY TELL ME ITS TOO LATE TO CANCEL IT BECAUSE ITS "IN PROCESS". THEY STILL CAN'T TELL ME WHEN IT IS SHIPPING. TO TOP IT OFF... NO SUPERVISORS EXISTS SUPPOSEDLY. THIS WAS A CLASS RING FOR MY SON. THOUGHT I WAS GOING THE RIGHT ROUTE IN TRYING TO BE AS CUSTOMIZED AND PERSONALIZED AS POSSIBLE, BUT NO I REGRET IT...DEEPLY.

Desired Settlement: WANT THE PRODUCT SHIPPED NEXT DAY AIR AND A PARTIAL CREDIT FOR HAVING TO WAIT SO LONG.

Consumer Response: (The consumer indicated he/she DID NOT accept the response from the business.)
CUSTOMER SERVICE TOLD ME MULTIPLE TIMES THAT THE ORDER WAS NOT CANCELLABLE DUE TO THE "IN PROCESS" STATUS OF THE ORDER, WHICH WAS THAT WAS FROM DAY 1 (OVER TWO MONTHS AGO).

Business Response: Contact Name and Title: S. ******
Contact Phone: ###-###-####
According to our records customer called to cancel this order and we issued a credit for #3.99 for Shipping and Handling which is what we billed customer for. The cost of the item was a ******* offer which customer would need to reach out to ******* for the credit.

Limoges *******
Customer Service

Business Response: Contact Name and Title: SUZANNE ******
Contact Phone: ************
When a customer request to cancel an order it all depends on the stage of the order and in some cases we make an exception and cancel with the manufacturer which we were able to do in this case.

We were advised on 10-19-15 that customer requested to cancel and would be contacting BBB. Customers order was cancelled as requested.

We apologize for any misunderstanding or inconvenience this may have caused customer.

Limoges *******
Customer Service

10/9/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a personalized necklace for my newborn baby girl with her name. It was meant to be a keepsake that she can wear when she got older and basically keep forever as an heirloom. The jewelry is advertised as "real" silver. I wore the necklace less than 5 times and the last time, it just fell off my neck, completely broken in the chain. I contacted Limoges through their website and explained the situation. They replied the following day, on August 17, 2015: Update for Case********* "Broken Necklace" Hello Unfortunately our warranty for all of our items is 30 days only and we are unable to replace or repair your order. We apologize for the inconvenience. Limoges Jewelry Upon further research, I discover numerous Yelp reviews expressing major dissatisfaction with the customer service and quality of workmanship. This company needs to be responsible for the consequences of their carelessness. __________________________________________________________ ORDER DETAILS: Amazon Order ID XXX-XXXXXXX-XXXXXXX was placed on Dec X XXXX XX:XXPM EST. For your convenience, order information is detailed below. LimogesJewelry Order # is WXXXXXXX Buyer Name Shipping Address Ship Method Payment Info ***** *** Allura *** ************************************************* Standard Mail Delivery time info CheckOut By Amazon Item Description & Personalization Quantity Price XXXXX PREMIUM Sterling Silver Script Name Necklace Personalized Nam******* Item ships in 2-4 days. 1 $69.99 Coupon Savings: $21.00 Subtotal: $48.99 Tax: $0.00 Standard Mail: $0.00 Order Total: $48.99

Desired Settlement: Replace the item, or refund.

Business Response: Initial Business Response /* (1000, 5, 2015/08/18) */ Contact Name and Title:*************** Contact Phone: XXX-XXX-XXXX In response to your complaint. Our website states our 30 day warranty period and this is also noted on the packing slip enclosed with order. We do make exceptions if with in a reasonable amount of time. However, the original order was placed in December of 2014 which is passed *** warranty/grace period. We will however make a one time exception and replace the item. Customer may return the item for replacement but must include a check or money order in the amount of $5.99 for return shipping. Please ship to the following address: Limoges Jewelry Attn: Returns ********************************* Please include full name/address and order number and reason for return and we will process customers replacement accordingly. Limoges Jewelry Customer Service Initial Consumer Rebuttal /* (2000, 7, 2015/08/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company grudgingly made a one-time exception to replace the broken item for me as long as I pay the shipping costs to return the item, and also the shipping for the replacement. I am satisfied as long as I receive the same item, in better quality material. Final Consumer Response /* (4200, 18, 2015/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I mailed the necklace with a check for return shipping on August 22, 2015. The whole thing was insured. Tracking shows it was delivered to an individual at ************************************* on August 28, XXXX X:XX pm. Please see attached confirmation of delivery. Final Business Response /* (4000, 20, 2015/10/07) */ Contact Name and Title: S. ****** Contact Phone: XXX-XXX-XXXX Thank you for providing your return tracking number. We have issued a replacement for then Name Pendant. Once your order has shipped you will receive an e-mail with your tracking number. Limoges Jewelry Customer Service

9/8/2015 Advertising/Sales Issues
8/7/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed three separate orders with the company all within a 48 hour period. The first order was #XXXXXXXXX placed on 3/9/2015 which cost $20.97, the second order #XXXXXXXXX was placed later on the same day (3/9/2015) for $26.79, and my third order #XXXXXXXXX was placed 2 days later on 3/11/2015 for $19.99. After waiting SIX weeks and not receiving my orders I logged onto the website to check the status of the orders which claimed that two of the orders were not only mailed out, but were delivered 3-4 weeks before, and my third order was STILL 'waiting fulfillment'. I contacted the company VIA customer service on Facebook and was told by a CSR that my issue would be looked into. After a day the CSR on Facebook got back to me in reference to my complaint but weren't able to tell me anything more than what I had already found out on my own. A week later I decided to contacted the company VIA the contact link on their site page and a few days later I received an email from a CSR telling me that on their end it showed that not only had the FIRST TWO orders go out and delivered many weeks before, but the THIRD one had as well despite the order status saying they had not even finished processing the order. The CSR said to check with my mail carrier in case the package was being held at the post office, so I did. I even checked with my neighbors just in case they had received the items instead but no one had so I replied back to the same email (and the same CSR) with this information and I was told that they (the company) DID ship my orders, THEIR records indicated they were delivered and so they were unable to do anything to assist me further.

Desired Settlement: Either a replacement of the items purchased, the full combined amount of $67.65 in store credit, or a full refund back to my PayPal account be made.

Business Response: Initial Business Response /* (1000, 5, 2015/07/27) */ Contact Name and Title: ************** Contact Phone: XXX-XXX-XXXX In response to your complaint. According to our records we shipped all orders in question. XXXXXXXXX - shipped on 4-17. Order #XXXXXXXXX shipped on 3-11 and XXXXXXXXX shipped on 3-16. Please verify your shipping address and we will replace your order as they must have been lost in the mail. *************** Customer Service

7/27/2015 Problems with Product/Service
6/26/2015 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I have been in contact with **** 2 times at Limoges Jewelry and other associates about my return, Manifest # WXXXXXXX, and keep getting told they deposited the money into my checking account on May 13th. I was told by Rose, on May 28th, that she would have to get in contact with their records department because my account had already been filed as an older account. I've contacted my financial institution and as of June 1st it has not been deposited. I feel that they are giving me the run around because they've made a mistake.

Desired Settlement: I want my money returned as desribed in their 90 day warranty policy.

Business Response: Initial Business Response /* (1000, 5, 2015/06/02) */ Contact Name and Title: S. ****** Contact Phone: XXX-XXX-XXXX First we apologize for the delay of your refund. We have been advised that we were unable to credit the credit card account and therefore we needed to issue a check refund instead. This refund should be mailed with in 7 to 10 business days. We apologize for the inconvenience this may have caused you. Limoges Jewelry Customer Service Initial Consumer Rebuttal /* (3000, 7, 2015/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this. The main reason being that they had no problem withdrawing the money from my account therefore they should have no problem putting the money back into my account! Again they are just giving me the runaround! I've been waiting since May 13th because their associates told me that is when it was deposited. When I called back I was told that it takes 7-10 business days to show in my account. Now there's a problem and they want to send a check in 7-10 business days and my bank will require a 2 week waiting period... This is unacceptable! I want my money returned to my account in the way it was received. Final Business Response /* (4000, 9, 2015/06/12) */ Contact Name and Title: ******* ****** Contact Phone: XXX-XXX-XXXX We sincerely apologize for the inconvenience this may have caused you, your refund check has been mailed and you should be receiving this with in the next few business days. Limoges Jewelry Customer Service

5/18/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Order #XXXXXXXXX, every time I call it will ship this week or in 2 weeks. I ordered this to be here before he gets out of school which is on the 5/21/15. Today I was told it was in Chicago and would ship Friday. Last week I was told it was in New York and would ship and be in my hands in no longer than 10 days which would be this saturday 5/16/15.

Desired Settlement: I want the ring as promised, since it has not been I want it shipped over night to me. The whole point was for him to have it before he got out of school otherwise I could have ordered it whenever from wherever. When I requested that today ***** said she could not say what the warehouse would do. If they could not deliver it in 4-6 weeks then it should not be on website, Also said I could email a complaint which is not possible because when you try you can fill out all information but there is no send button. She also kept insisting that I called on 4/30 which I did but I also called last Monday.

Business Response: Initial Business Response /* (1000, 5, 2015/05/18) */ Contact Name and Title: s. ****** Contact Phone: XXX-XXX-XXXX First we would like to apologize for the shipping delay of your order. According to our records your order shipped 5-14 Via USPS Trk#XXXXXXXXXXXXXXXXXXXXXX. Again, we apologize for the delay and any inconvenience this may have caused you. ******* ******* Customer Service Initial Consumer Rebuttal /* (2000, 7, 2015/05/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Because of the complaints by phone, email, with no response finally contacted BBB I received the ring in the mail. I do now know how this company conducts business and how hard they are to get in touch with when something is wrong. Just not good business practices where my purchase was concerned.

5/8/2015 Problems with Product/Service
4/7/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: when i was looking for a ring for my mother i came across there website on there site there jewelry looks nice and good quality and after actually receiving the ring it was very flimsy and horrible quality on the engraving that i had done (witch was extra) i had to clear out the extra metal from the engraving i figured it was OK will see how it goes but about 6 months later the engravings were gone from the ring and one thing i didn't notice that my mother pointed out to me was it was easier to bend than a tin can I will never recommend this company to anyone i'm surprised they are still in business

Desired Settlement: the ring at one year old is not wearable it look over 4 weeks to receive if it would have lasted longer i would be content but i would like all my money back

Business Response: Initial Business Response /* (1000, 5, 2015/03/27) */ Contact Name and Title: S. ****** Contact Phone: XXX-XXX-XXXX According to our records your order was placed 12-2013. We offer a 30 day return policy if not satisfied with an order. We can make a one time exception and issue a replacement but we are unable to issue a refund due to the length of time that has passed. Please confirm you would like a replacement and we process your request. Limoges Jewelry Customer Service

3/30/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered nine rings for my groomsmen three weeks before my wedding. According to their project production/shipping time it should have been no issue to get them to me in time. The first issue came when my order was put on hold and I was never informed. I only discovered this two days later when I went to check on the progress of things. I was informed that after the issue was corrected it would take 24 hours to start production, still within the range of getting my items on time. I gave them the day and when I went back to check was told it would take another 12 hours. Feeling generous I deferred for another half a day. I woke up to an email saying my items would not get here on time and that my express shipping had been canceled. I called customer service and received a contradictory explanation and assurances that my items would get here in time. I told them to hold the order while I decided what I should do. At this point my order had been delayed for an entire week. Over the weekend I found another vendor who could get the items to me in the allotted time. I logged in to my account on the follow Monday to discover that my order no longer even existed and that the item I wanted had been removed from their site. I then called Limoges and discovered that a website change had screwed up their entire system. I immediately canceled my order and was promised I would get an email concerning the cancelled status. I preceded to place the order with the new vendor. The rings from the new vendor arrived on time but I had not received an email from Limoges. I called again to confirm that it had been cancelled and was told it had and that corporate had been informed. I waited another 48 hours and received no email, then called again two days before my wedding only to get the same response. Two days after my wedding, and five after the date the rings were needed, I got a notification that the order I had cancelled had in fact shipped and I would be billed for it. I contacted customer service and got a run around before demanding to speak to a manager. I was informed I could refuse service on the items but it would take several days to refund me, I then contacted corporate and left a message but have yet to hear from them. When I go to my account on their site I have no order listed which led me to believe it was cancelled. They have charged me for an order that was cancelled and sent a product I cannot use. When I got to my account to check on my orders I have not, this is obviously a fraudulent action designed to lead me to believe the issue was resolved.

Desired Settlement: I want my account refunded for this item and if any fines can be placed upon this company I sure as heck would. They are utilizing bad faith business practices by offering deadlines they cannot keep and then purposefully misinforming customers.

Business Response: Initial Business Response /* (1000, 5, 2015/03/18) */ Contact Phone:************* First we would like to apologize for the experience you have encountered. In reviewing you order we find we were unable to cancel order, this could have been due to timing of the cancel request or an error and for this we again apologize. In speaking with ********* today 3-18-15, advised we have mailed a Pre Paid label to return the items at no cost to *********. Once items are returned we will adjust customers account accordingly. Limoges Jewelry Customer Serivce

3/11/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a Mothers Ring from this company for my daughter for Christmas, It was not an expensive piece of jewelry by any means, but not even a month after she started wearing it, the plating wore off, and it is turning her finger green. I looked at their website, and this is on their website "Will the gold electroplating wear off? We guarantee that your jewelry will not wear or turn green. If you ever do have a problem, please return your jewelry to us and we will gladly replace it at no charge. You may return your item for replacement to: Limoges Jewelry Customer Service ********************* Chicago, IL XXXXX" I entered the Live Chat option to get this verified and get authorization to return the ring. I was told it only for 30 days, that the ring was probably exposed to household chemicals. I informed the Customer Service Representative that my daughter was very ill, in a nursing home, so I am SURE there were no chemicals involved. Again, I was told it was only for 30 days. I questioned why their own website did not say that, and asked if their jewelry usually only lasted a month or so, again I was told I could not return it for repair or replacement as it was past 30 days. I told her that I was contacting the Better Business Bureau and that she should be ashamed to work for a company that was obviously such a scam and sold such junk. Immediately I was cut from online chat, and got a message that they do not tolerate vulgarity. Guessing they consider "piece of ****" (and assure you that is EXACTLY as I said it) is vulgar? I also have a copy of the conversation. Product_Or_Service: December of 2014

Desired Settlement: DesiredSettlementID: Refund I would like a full refund of what I paid for the ring, and perhaps I can consider I learned a very valuable lesson, to NOT trust an internet jewelry company, as they do not honor their own promises. I can put the money towards a "real" piece of jewelry.

Business Response: Initial Business Response /* (1000, 5, 2015/03/05) */ Contact Name and Title: ********* Contact Phone: ************ We will credit your account for order #********* Please allow 4 to 7 business days for credit to appear on your account and 1 to 2 billing cycles for credit to appear on your statement. Limoges Jewelry Customer Service

2/20/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I had purchased one Sterling Silver Couple's Named and Birthstone Hearts Ring w/Diamond Accent (Model 18026) on December 19, 2014 from MBM Company, Inc., through ******. Order number WXXXXXXX. On January 5, 2015, I received the ring I had purchased from MBM Company Inc. Where is gets strange is... On January 26, 2015, I received a letter from Ms. **** ********* located in Greenbay, Wisconsin, who stated that the ring I ordered was sent to her in her order by mistake on January 13, 2015. She also said that she contacted MBM Company, Inc. to resolve the issue of the extra ring however, that MBM's customer service did not care that she received my ring and provide no shipping service on returning the ring to them or shipping the ring to me, the intended recipient. Thus, she mailed me the ring and letter at her own expense. On February 4, 2015, I checked my bank account and noticed MBM Company, Inc charged me a second time ($55.98) for the one ring I had purchased. They did not send any type of notification (email or phone call) advising me of the second charge.

Desired Settlement: I am seeking a refund of $55.98. The duplicate charge that was taken out of by bank account without my consent and without notification.

Business Response: Initial Business Response /* (1000, 5, 2015/02/06) */ Contact Name and Title: ** ****** Contact Phone: XXX-XXX-XXXX According to our records we show customer placed 2 orders and this is the reason the customer was charged on two separate occasions. We apologize the first order was shipped to the wrong address and we advised customer that received the package we are sending a prepaid label to return the package to us and we will reship to the customer. We have sent a pre paid label so customer can return one of the items for credit. Once this return is received we will issue the credit. Limoges Jewelry Customer Service Initial Consumer Rebuttal /* (3000, 7, 2015/02/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't agree with the statement they wrote. Because I only order one ring on dec.16 2014 Size 8. That Ring was shipped to green bay WI. to **** ******** she received that ring on jan. 13 2015. She wrote a letter stating that she tried to contact MBM customer service, she said that they were very lacking and didn't seen to care. So **** send the ring on her own postage. I received that ring from Green Bay WI. Jan. 26 2015. Between that time I receives a ring from MBM around Jan.5 2015. I'm sending the second ring back to MBM to get money back per. MBM. MBM stated I order a second ring on the 19 of Dec. I didnt do that, that is a false statement. MBM said in the statement that sended free postage to the lady in Green Bay WI. Which is not true per. The lady statement from green bay WI. And MBM didn't seen to care about that issue.I order one ring MBM said I order two ring. MBM just pull the second $55.98 from my banking account with out telling me. Order number is WXXXXXXX Final Consumer Response /* (4200, 11, 2015/02/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) Limoges jewelry only give me up to the 20th of February. I will ship the ring as soon as I get the label I don't no when they will get the ring to them because of posted service.they need to wave the 20th for a longer date and refund my money. Final Business Response /* (4000, 13, 2015/02/10) */ Your account has been noted that a credit will be issued once return is received even if after the 20th. Not to worry once we receive your return we will issue credit to account. Limoges Jewelry Customer Service

2/9/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I originally made a purchase online as of 11/19/14. I received the order on 12/13/14 which I received the wrong item. I contacted Limoges C.S. Dept on 12/16/14 and spoke to C.S. rep ***** and later requested a supervisor and spoke to ***** I advised my original order I was to received a goldtone pendant and I received a silver pendant. I verified if my ordering was incorrect and it was not and verified that Limoges staff made the wrong item. The supervisor-**** agreed this was their error and assured me I would receive a 15% discount on my billing and I would receive the correct item by Christmas. **** assured me I would receive this order timely because they say this product can take up to 2 weeks to make and send but that is their buffer and this order would be expedited that day. I have communicated with Limoges on several occasions and they are not addressing my concerns. They refer to my original order which was shipped and received. However there is a replacement order, number XXXXXXXR and every time I check the status of this order it say still in process. It has been 20 days since I contacted Limoges for a replacement and I have yet to receive the product I paid for when I was told this item takes 2 weeks to make. I have received a postage paid receipt to return the original item but I confirmed with the ****, supervisor on 12/16/14 that I did not have to return the item until I received the correct item. I really would like the product I ordered because the responses I receive from them are not addressing my concerns. Order_Number: wXXXXXXX/replacement

Desired Settlement: DesiredSettlementID: Replacement I ordered a birthstone necklace pendant in gold tone overlay with a gold chain. I received a birthstone necklace pendant in silver with a gold chain.

Business Response: Initial Business Response /* (1000, 8, 2015/01/28) */ Contact Name and Title: ** ****** Contact Phone: XXX-XXX-XXXX We apologize for the problem you have experienced with your order. According to our records we have issued a replacement for said item and according to return information, replacement order has been received. We have issued a credit for 15% as offered. Please allow 4 to 7 business days for credit to appear on your account. Again, we apologize for any inconvenience this may have caused you. Limoges Jewelry Customer Service Initial Consumer Rebuttal /* (3000, 10, 2015/01/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have returned the original incorrectly made item to this company and they received it on 1/23/14. I have yet to receive the 15% discount that I was originally told I would receive when I contacted them on 12/16/14, regarding the incorrect item. To me this should have been automatically done without me having to check back to see if they applied the discount to my credit card. I have reviewed my most recent credit card statement and the 15% discount of $7.65 is not showing. Better yet maybe this company should give me a 50% DISCOUNT due to the number of errors that occurred with my order. Final Business Response /* (4000, 12, 2015/02/06) */ We understand you frustration and apologize. We issued a credit of 15% $6.75 and was processed on X-XX-XX and should have been received by now. We will honor the request for a 50% discount and issued an additional $15.75 credit. Please allow 7 to 10 business days to receive this additional credit. We apologize for the inconvenience you have experienced and hope you will give us a chance to service your jewelry needs in the future. Limoges Jewelry Customer Service

2/9/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I paid for this ring the first time in April never got it till May as I recall. Within the first month the ring lost the antiquing and started to tarnish. I sent it back and they assured me they had the problem solved. I began wearing the new ring once again and this weekend the ring proceeded to start having the antiquing again and started tarnishing again. I can tell you I have a class ring from 1986 and the antiquing NEVER has came off. Why in 1 year must I return this ring. The quality of the ring sucks. The design is unique. I love my ring BUT it should not have to continue to be returned! I can not find my order number but that can be found by my phone number(XXXXXXXXXX) and address. I paid with a **** card. The ring's SKU is XXXXX.

Desired Settlement: They have already told me that they will just send the ring back if I send it to them. So I just want my money back. They do not need the ring because they have already said they don't want it back. And hey if they want to truly make it up to me they need to make this up to me. I would love to get the silver or gold replacement and a guarantee the antiquing will NOT come off. I now have to find another ring to replace this one with. They should guarantee the rings the same as all the other class ring companies.

Business Response: Initial Business Response /* (1000, 8, 2015/01/26) */ Contact Name and Title: ********* Contact Phone: ************ We are willing to repair your ring and if need be issue a replacement. However the ring would need to be returned to us prior to repair/replacement. Limoges Jewelry Customer Service

2/2/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Order # WXXXXXXX-X I placed order Dec 13 to receive in time for Xmas. Their website said place before Dec 19 to get in time. They told me that I will get it Dec 27 after Xmas. Also the employees lied saying they are not the boss then when I ask for the boss they say o I am the boss. What kind of business is this. I hope someone can help me out with these ignorant employees.

Desired Settlement: Refund for the inconvenience on my gift being late. They had false advertising and employee lie to customers.

Business Response: Initial Business Response /* (1000, 5, 2014/12/30) */ Contact Name and Title: ************** Contact Phone: ************ We apologize for the problem you have experienced with your order. According to our records your order shipped on 12-20 for holiday delivery and should have been received. We have noted you file that we offered a 30% discount for this delay which will be processed on Friday 1-2-15. We have also forwarded your complaint to the Call Center manager to address the issue you have experienced with them. Again we apologize for the inconvenience this has caused you. Limoges Jewelry Customer Service Initial Consumer Rebuttal /* (3000, 7, 2015/01/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was told on Dec 23 that I will get 30% back by Jan 5 2015 and I have not receive it. This company keeps telling me lies. Now they said I have to wait 7 to 10 business days to receive my 30% back. I feel this is unfair to me as a customer. I should receive more back for all I have been going through on the phone. Please help me with this company. Thank you Final Business Response /* (4000, 11, 2015/01/21) */ According to our records your credit was processed on 1-16-15 and should have been received with in 2 to 3 business days. Limoges Jewelry Customer Service

1/9/2015 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: WHEN I PLACED MY ORDER AND CLICKED BUY NOW IT SAYS ITEM WILL SHIP IN 3 TO 7 DAYS. THAT WAS ON DEC 21 2014.IT IS NOW JAN 7TH 2015 I STILL DO NOT HAVE MY RING. I WAS TOLD BY COMPANY I WOULD GET A 15.00 CREDIT TOWARDS MY RING.THEY TOOK THE 50.01 OUT OF MY ACCT FOR RING.I WAS ALSO PROMISED PRIORTY SHIPPING,IN WHICH I SHOULD HAVE RECEIEVED MY RING TODAY. IT DID NOT SHIP FROM CHICAGO ILL UNTIL 10:47 AM THIS MORNING. THIS WAS TOLD TO THE COMPANY I WAS UPSET OVER THE FASLE ADVERTISEMENT ,AND THE FASCT THE RING WAS FOR MY ANNIVERSARY AND THAT HAS CAME AND WENT. I WAS PROMISED I WOULD HAVE RING IN 2 DAYS ON MONDAY JAN 5TH 2015. AS OF TODAYS MAIL IT DID NOT COME. I FEEL AT THIS POINT I SHOULD RECEIVE MORE OF A CREDIT TO MY ACCOUNT. CUSTOMER SERVICE REPS ARE VERY RUDE, OVER SPEAK YOU, DONT LISTEN TO FULL SENTENCE'S BEFORE YOU ARE RUDELY INTERUPTED. I FEEL THEY SHOULD HAVE TO REALLY GIVE ME RING FREE FOR ALL THE STRESS AND AGGRAVATION AND LIES, FALSE ADVERTISEMENT, AND JUST THE FACT I DIDNT GET IT FOR CHRISTMAS OR MY ANNIVERSARY. WHICH IN DEFINTELY NOT FAIR TO ME AT ALL.

Desired Settlement: I WISH TO KEEP MY RING ,AND THEM GIVE ME MY MONEY BACK FOR ALL \THE AGGRAVATION AN STRESS I HAD TO ENDURE WITH THIS COMPANY. THE FACT I WAS LIED TO AND DID NOT RECEIVE MY RING IN 3 TO 7 DAYS AS WEBSITE SAYS.

Business Response: Initial Business Response /* (1000, 5, 2015/01/08) */ Contact Name and Title:********** Contact Phone: ************ In response to complaint, Order was placed 12-21 rec'd 12-22 due to the holidays the order shipped on 1-5 Via USPS ************************. Our manager spoke with customer numerous times and offered her a 30% discount in which was agreed upon by customer and as a gesture of good customer service we also refunded the shipping charge. The refund was issued to the customers ****** Account on 1-7 in the amount of $19.49 which included the 30% plus the shipping. We are unable to give the item for free as we feel the order was processed in a timely manner during this time of year. Due to the slight shipping delay a 30% credit we feel is fair. Limoges Jewelry Customer Service Initial Consumer Rebuttal /* (3000, 7, 2015/01/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not except because I have been lied to,scammed.Their website is misleading when you click onm item you wish to purchase it clearly states item will be shipped in 3 to 7 days .I ordered my ring on Dec 21,2014. It is now Jan 8th 2015.In which I do not have ring yet.It was suppose to be delivered priority mail ,and it was not.I ordered this ring thinking by what the website said I would have it by my anniversary that did not happen.I have suffered emotional stress and has had me very upset and Ruined my anniversary . I was also lied to bout how much they would take off the ring .According to math I should have received 15.00 plus change for it. I am not happy ,I still today do not have ring I ordered on Dec 21st 2014.When you order a ring it clearly states when you click on buy now ring will ship in 3 to 7 days. nothing else,It has been way beyound 7 days .again this ruined my anniversary it was our 1st year anniversary ,so I want more than 13.64 off my ring for all the aggravation and emotional stress This has put me through. I had ordered my husbands ring same day same time same website his shipped and was in my mailbox 5 days later. So why do I have to keep waiting for this ring? My anniversary was Dec 30th 2014.So you can see where I am very upset.We had a whole family get together for it was suppose to have a special ceremony and exchanging of our new rings ,that did not happen and the money we soent to have ceremony was wasted. So there for I do believe I should have more of a credit because I did not have my ring when website said we would period.I spent good money for ring and ceremony for it LL TO BE RUINED BY THIS COMPANY PERIOD.... Final Consumer Response /* (4200, 11, 2015/01/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do accept the money back yes. I do not except them saying I was rude and vulgar . I was crying and upset but never used profanity. That is fine My mom just ordered items from them.She is canceling due to all the bad business between us. I asked the company 5 times today "Why wasnt it on website that warehouse was closed for holidays?"" Misleading information. Also misleading information is when you do click on the item you wish to purchase it clearly states in black and white "ITEM WILL SHIP IN 3 TO 7 DAYS." I want them to change their website so others do not endure the aggravation and heart ache I have endured. During holiday seasons when their warehouse is not open to have it posted on their website ,we can not process your order until warehouse is open.If there was not so much misleading information and I wasnt lied to so much,and about maybe I would want to drop all this. I just want them to do what is right and stop lying every which way they turn and go.I did contact them two times today as I was trying to track my shipment ,and was having a really hard time with the whole process. They do not make it easy to track items. Thank you Final Business Response /* (4000, 9, 2015/01/09) */ This Customer has contacted our office twice today (1-9-15) using profanity in a vulgar and malicious manner. We have decided to credit the customer for the difference of her order and will not be doing any future business with them. We feel each and every time this customer has contacted our office she has been rude and disrespectful to our staff. Therefore we prefer to disassociate our company with this individual customer. We have processed her order as stated in a timely manner, however due to the holidays there was a slight ship delay. We offered customer discounts, which she accepted and agreed to - only to contact us again multiple times expressing her dissatisfaction. We have no control over the postal service delivery once package has left our facility. We have credited the customers ****** account for the difference of $31.49. Limoges Jewelry Customer Service

1/8/2015 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On November 13, 2014 I placed an On Line order with Limoges Jewelry for a XXXXX Men's Sterling Silver Traditional Deco Stone Class Ring, Order Number WXXXXXXX. Total cost for this item is 256.98. I received the ring on 12/19/2014 and found it to be defective in appearance and not sized correctly. On 12/15/2014, using the return merchandise form provided by Limoges Jewelry, I returned the ring to them via USPS Priority Mail 2-Day Tracking Number XXXX XXXX XXXX XXXX XXXX XX on 12/18/2014, which shows that the ring was delivered to them on 12/23/2014. I requested a full refund which was an option given to me by them on the return merchandise form. Since then, I have not received an acknowledgement from them concerning the returned merchandise, nor have I received a refund of my $256.98. I have tried to contact them directly concerning this issue and have been unable to do so.

Desired Settlement: I want the $256.98 credited back to my bank account or a check in the amount of 256.98 sent to me immediately.

Business Response: Initial Business Response /* (1000, 5, 2015/01/06) */ Contact Name and Title: ********* Contact Phone: ************ First we would like to apologize for the problem you experienced with your purchase. According to our records your return was credited on 1-5-15. The credit for shipping is process separately and therefore will take 5 to 7 business days for this credit to appear on your account. We apologize for the delay. Limoges Jewelry Customer Service

7/7/2014 Problems with Product/Service
6/30/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: i placed an order for a customized ring and then i couldnt find the order so i called them and they said it was never placed. i then replaced the order and got a tracking number. the date of the order placed was may 12, 2014. i still dont have the item, they keep saying its in transit. well i looked at my bank account and on june 6, 2014 i was charged $50.98 and $55.98. i called saturday morning(6/7/14) and the getleman said i needed to fax over my bank statement. i told him i wasnt able to until monday. so this morning i faxed it to them and called to let them know and the lady was very rude. she was saying that it could take 7-10 bussiness days for them to look into it. and wouldnt help me. she was saying that their computers are right and that she doesnt know where i seen i got charged 2 times. thats alot of money to play around with. Product_Or_Service: SILVERTONE MOTHER'S HEART BIRTHSTONE & NAM Order_Number: **********

Desired Settlement: DesiredSettlementID: Refund either the $50.98 or the $55.98 either one is fine with me. just not fair when it was one item

Business Response: Initial Business Response /* (1000, 5, 2014/06/18) */ Contact Name and Title: ************** Contact Phone: ************ In response to your inquiry. According to our records there were two orders placed. Order ********* order placed on 5-6-14 for item *******RP MOM NAME BS HRT RING with the following Personalization:*****~06~*****~02~********12~******~09~*******~01. This order total was $55.98. Order shipped on 6-4-14 Via USPS **************************. The second order placed 5-12-14 ********* for item ********* MOM NAME BS HRT RING, Personalization: *************************************************. This order also shipped on 6-4-14 Via USPS ************************** this order total was $50.98 as a coupon code was used which deducted $5.00. Both orders show they were delivered to the same address: ************* ********************* *********************** You may return one order for a credit.Our return address is as follows; Limoges Jewelry *************************************************** Please include a note including your full name/address and reason for return. Limoges Jewelry Customer Service

6/24/2014 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: I ordered a class ring back in March. It shipped to me on May 1st 2014. After a week, I noticed the black start to come off by the lettering. Now, Sears will not allow the ring to be returned because of their 30 day policy limit so they told me to contact the Manufacturer.

Desired Settlement: I would like the full amount paid refunded to me. I want to order the ring from someone else.

Business Response: Initial Business Response /* (1000, 5, 2014/06/24) */ Contact Name and Title:*************** Contact Phone: ************ We apologize for the inconvenience you have encountered. Please return the item to the following address and we will issue credit to your account once your return has been received. *************************************************************** Please include your full Name/Address and order number and reason for return and that you are requesting a credit or replacement if you so choose. Limoges Jewelry Customer Service Initial Consumer Rebuttal /* (2000, 7, 2014/06/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will return the item for full credit.

6/9/2014 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: purchased 8/4/13; SKU XXXXXXXXX/item #XXXXX-XX/vendor #RGXXXXXRP/size 7/description: ************** RG/manifest *********/literature codes XXXXXXXXX XXXXXXXXX XXXXXXXXX. I gifted the ring to grand-dau in Jan. 2014; within 1 month the (black) finish on the ring was flaking off & the ring bent (no extenuating circumstances for either to occur). I have not been able to get a response from my e-mails to the company asking them to call me about correcting problem or getting refund. (The above info is all I have for the product.) I would like a replacement & explanation, but am fearful the same problem may occur & am already very very disappointed for my grand-dau who only wanted to design her own ringwe thought this company's reputation (as I knew it) was just the ticket and I am sick about this result. I just want to know that whatever product we receive will last as long as MY class ring (XXXX)-there's no reason it should not! Please help!

Desired Settlement: My first choice is a replacement that WILL ENDURE! IF not, I want a refund so that I may go elsewhere to shop.

Business Response: Initial Business Response /* (1000, 5, 2014/05/28) */ Contact Name and Title: ************** Contact Phone: ************ In insure you complete satisfaction we will be more than happy to issue a repair or replacement if needed. Please return the item to the address listed below. Please include your full name/address, order number and reason for return. Limoges Jewelry ******************* ***************** We suggest you insure the package to insure delivery. Limoges Jewelry Customer Service

5/19/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: I purchased 2 rings from Limoges Jewelry on November 20, 2013 at 3:26:24 Hrs.(P.M.) for the amount of $223.99. I paid for them using ****** at the time of purchase. I received my rings in January 2014 and at this time, I thought the transaction was complete. On February 28, 2014 I received a collection notice from ****************** that they were attempting to collect money for Limoges Jewelry for this transaction. I immediately tried to contact ****************** but could only receive an automated service. I then immediately contacted Limoges Jewelry at 5:55 P.M. (X-XX-XX) and spoke with a customer service rep. name ******* I explained to **** that I had paid for these rings through ****** at the time of purchase and thought that this transaction was complete. I informed her that at NO time had Limoges Jewelry tried to contact me through E-mail or Telephone to let me know that they were having problems receiving my payment and apparently just went straight to a collection agency. She took my complaint and forwarded it to their Customer Service Dept. On March 11, 2014 at 4:01 P.M.(11 days later) I again contacted Limoges Jewelry and spoke with ******* After a brief conversation with ****, we agreed that I would give her my debit card number and info. and she would forward it to Limoges Billing Dept. She stated that they would take my info and complete the payment for my purchase. On March 19, 2014 at 4:27 P.M.(8 days later) Limoges Jewelry had not deducted payment from my debit card so I again contacted Limoges and this time spoke with a Customer Service Rep. named ******** I explained to Alice that I was very upset and that I had never had a problem with a business NOT wanting to take money/payment from me. Alice explained that my debit card info. was sent to the Billing Dept. and maybe they would deduct the money from my account shortly. On March 28, 2014 at 2:25 P.M.(9 days later) I again contacted Limoges and spoke with a rep. named ***** and explained to her that the money still had not been deducted from my account and that I was very, very upset by this. I again gave my debit card number and info (this time to Amy) and she stated that she would re-forward this to the Billing Dept. On April 15, 2014 at 12:44 P.M.(18 days later) Limoges Jewelry still had NOT deducted the payment from my checking account so I again made telephone contact this time speaking to *******again. I explained to **** that I was livid and I have been trying to settle this debt for 2 months. I explained to her that I had given my debit card number twice and that there is absolutely NO excuse for the payment not being deducted especially when Limoges Jewelry was so quick to send it to a collection agency and Not attempt to make contact with me first. **** stated that she knew I was upset and could see on her computer notes where the Billing Dept. received my info. Today is May 5, 2014 at 2:30 A.M. (20 days later) and Limoges Jewelry has YET to deduct the payment from my account. This makes a total of 65 days that I have been attempting to pay for this purchase upon receiving information that it had not been deducted from my ****** account on 11-20-2013. My Limoges Order# is: *********

Desired Settlement: Deduct the payment from my debit card account immediately or wave the payment and REMOVE my name from North Shore Agency (collection agency). Whichever action Limoges decides MY NAME IS TO BE REMOVED FROM NORTH SHORE COLLECTIONS and This Entire Transaction Is NOT To Show Up On My Credit Scores!!

Business Response: Initial Business Response /* (1000, 7, 2014/05/16) */ Contact Name and Title: ************** Contact Phone:************* We apologize for the experience you have encountered with your order. We will remove your name from our collection efforts as we are still researching why the payment did not go through.It may be due to the fact that you originally used ****** and we may need to receive your payment via ****** or Check or Money order. We will contact you in reference to this with in the next few business days. Again we sincerely apologize for the inconvenience this has caused you. Limoges Jewelry Customer Service Initial Consumer Rebuttal /* (2000, 9, 2014/05/19) */ (The consumer indicated he/she ACCEPTED the response from the business.) I Spoke with ******* today (5-19-2014) at 3:15 P.M. I Submitted another payment through ****** and ******* CONFIRMED that the payment in full has been received. ******* also stated that she had already removed my name from collections and that there would absolutely be no credit issues. Thank You, ****************

4/30/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered a ring #XXXXX on 1/3/2014. Order **********. I was told it was delivered to my home address **********************************. It was never delivered and was told it would be replaced and resent to my sons home. *********************************. told it could not be delivered. No such address. I moved to Florida and called them again and was told it would be shipped to my new home, **************************************** on March 3,XXXXX. it never arrived. I called again and was told the order was cancelled and my account would be credited with in 10 days. As of today 4/13/2014 I have not received the ring or my account credited. I have called many more times then mentioned and do not get any results.Any help would be appreciated. The company's name on line is Limoges Jewelry. They would not give me their address. This address is for returning items. Thank You

Desired Settlement: My account credited in the amount of $89.99

Business Response: Initial Business Response /* (1000, 7, 2014/04/28) */ ****************************************************************** A credit was issued to your account on 4-3-14 and should already be showing on your credit card account. Limoges Jewelry Customer Service Initial Consumer Rebuttal /* (2000, 9, 2014/04/30) */

4/21/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I purchased item XXXXXG 18K Gold over Sterling Heart & Diamond Class Ring on February 10, 2014. Item was received in about 2 weeks. One week after receipt of the item the stone fell off. I contacted customer service via email on 2/20/14 and I received a response on 2/21/14 instructing me to return the item to Limoges Jewelry, Customer Service ************************************* I sent the item first class with delivery confirmation to the address provided but it was returned as undeliverable. I contacted customer service via phone on 3/12/14 and a representative said they would send out a pre-paid mail label for me to return the item. On 3/13/14 I received an email with instructions to return the item to LIMOGES JEWELRY ********************************************* I never received my prepaid label. I contacted customer service again on 3/24/14 via email. I received an email on 3/25/14 telling me that a pre-paid return label would be sent out in 1-2 days. After a week I still have not received a label to return the ring and have it repaired. My order number was********* and I paid $79.99 via credit card. In addition I have spent $3.37 to ship the item back once already.

Desired Settlement: A complete refund of the purchase price plus the additional shipping I paid to send it back only to have it returned. Seeking a refund of $83.36

Business Response: ************************************************************ ****************************************************************************************************************************************************************************************************************************************************************************************************************************************************** Initial Consumer Rebuttal /* (3000, 7, 2014/04/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have not received the return because they provided the wrong return address and the return came back to me undeliverable. After multiple attempts to get a return label with the right address they finally provided the label which was received 4/7/14 a full 5 weeks after it was originally requested. The return will be sent out 4/9/14 but this issue will not be resolved until I receive a fully repaired product. Final Business Response /* (4000, 9, 2014/04/09) */ Once your return is received we will process a replacement as noted in your response. Again we sincerely apologize for this inconvenience. Limoges Jewelry

4/14/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a ring from this company and now they are sending me jewelry every month and charging it to my credit card...they want me to pay to ship it back to them when I didn't order it in the 1st place and they will continue to charge my credit card until I pay them. I would be glad to send the stuff back but they need to pay the postage since I did not order it in the 1st place. Product_Or_Service: ring

Desired Settlement: DesiredSettlementID: Other (requires explanation) not be sent anymore items and stop charging my credit card

Business Response: Initial Business Response /* (1000, 5, 2014/04/03) */ ****************************************************************** According to our records customer enrolled in our jewelry savings plan. Customer contacted our office and account has been cancelled and credited, a copy of the order form will be mailed to customer as discussed. Limoges Jewelry Customer Service

4/14/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: *************************************************************************************************************************************************************************************************************************** I cancelled within 5 minutes of placing the order and it does state cancelled on the Limoges website. I wrote to******* immediately and asked that they cancel the payment before it goes through but it is after business hours and March 17, 2014 so I will not get a reply until tomorrow. There are so many negative reviews and complaints about Limoges online that I don't want them to take this pending payment for an order that was immediately cancelled within 5 minutes of placing tonight. They have no right to keep a payment for a cancelled order and I want my held money (pending payment for cancelled order) refunded back to my******* account. ************************************************************************************************************************************** I also wrote to Limoges Jewelry immediately after I placed and cancelled the order to say I want my money back for the cancelled order. *****************************************************************************************************************************************************************************************************************************************

Desired Settlement: Limoges Jewelry Chicago have no right to hold my Pending ****** funds for an order that was immediately cancelled within 5 minutes of being placed after business hours on March 17, 2014. The order is cancelled and shows the status cancelled on the Limoges website. I want my money $28.48USD refunded in full to my ****** account ASAP. Limoges have no right to take money for an order that was cancelled immediately after it was placed while they were closed tonight. Thank you for your help. **********************************

Business Response: ***************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** Initial Consumer Rebuttal /* (3000, 7, 2014/03/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have no choice but to keep this complaint open until I get my money credited back to my ****** account. Limoges Jewelry is telling me ****** is holding my money ("pending payment" on the cancelled order) and ****** says Limoges is holding my payment. I still want Limoges to cancel the pending payment by saying the order has been cancelled and will not be filled through ****** and release the payment back into my account. Limoges says 7 days (it has already been 7 days) ****** says if the order is not filled the pending payment expires in 30 days. I shouldn't have to wait 30 days after which time ****** no longer considers it a credit and will charge me fees for receiving my own money back as a "payment" from Limoges. This should never have happened, there is no order it was cancelled immediately and I want Limoges to notify ****** that the order will not be filled so I can get my pending payment back. Thank you. *************************************** Thank you for contacting ******. An order is an agreement to purchase goods or services. Here are things you should know about placing an order: The money isn't deducted from your account immediately. The transaction status is 'Pending' until the merchant completes your order. When the merchant completes your order, you receive an email and the money is deducted from your account. Usually, the merchant has 29 days to complete your order. If the merchant doesn't complete your order in 29 days, then your order is canceled on the 30th day and the transaction status changes to 'Void. Please let me know if you need further assistance. **************************************** Final Business Response /* (4000, 9, 2014/04/02) */ We are unable to cancel the transaction. The amount will drop off within 30 days per ******. Maybe you can go into your account and cancel the transaction on your end as we do show the order was cancelled before entering our internal system. This is not a charge but a pre authorization hold. Limoges Jewelry Customer Service

4/8/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: I made a purchase for a birth stone ring was about 35 dollars total with shipping I used my credit card. Few days later I received and email That no payment was made. So I called and used my bank card to make the payment I ask them to give me conformation that my card was approved they told me yes but didn't give me a conformation number. I still never noticed the payment being takin out of my bank account and soon I received a collection notice in the mail. I've been trying to get ahold of them but I get no answer. Im afraid to make the payment through the collection agency cause im not sure if this will be resolved if I make the payment and now is effecting my credit because of their negligence.

Desired Settlement: A refund would be nice but I just want my payment to get processed and not get sent any collection and wreak my credit.

Business Response: Initial Business Response /* (1000, 5, 2014/03/31) */ ****************************************************************** We are unable to refund your account, according to our records payment has not been received. You may contact our office *************** press zero for the operator and ask for Customer Service. The customer service dept.will be able to take your new credit card payment information over the phone. Once payment of ****** has been received we will adjust your account accordingly and remove you name from our collection efforts. Limoges Jewelry Initial Consumer Rebuttal /* (2000, 7, 2014/04/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will just make the payment online through the collection ********** thank you.

3/31/2014 Problems with Product/Service | Read Complaint Details
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Complaint: ******** I was told the plant was on strike and she would get her ring some time. I talked to **** on ******** she said she would send me my ring free for all the issues and it would be here mind *********. ********* still no ring, I called and she had forgotten all about me. She again promised she would send me the ring not to worry. ********* STILL no ring and now they won't answer a phone call. I am at a total loss on what to do. If they aren't sending the ring fine but I would like to know so I can get her another one.....

Desired Settlement: I want her ring or to know its not coming.

Business Response: ****************************************************************************************************************************************************************************************************************************************************************************************** Initial Consumer Rebuttal /* (2000, 10, 2014/03/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) Ring finally showed up! Final Business Response /* (1000, 8, 2014/03/31) */ Please note we do show a class ring order that was shipped on *************** **********************. If this is not the item please let us know and we will research your inquiry further. Limoges Jewelry Customer Service

2/27/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Limoges Jewelry in************* I placed an order on December **** The confirmation said "Please allow up to 1-3 weeks." Only when I called customer service on December 13th to check the status of the order, I was told that they have up to 4 weeks for delivery and that the item was not yet back from the manufacturer. I called again on December **** to check the status of the order. I was told that the item was "currently in quality control." I called on the January 7th and was told that the item was not back from the manufacturer (in ***** which I later found out was the manufacturer). If the item was in quality control as of December 13th how can the item still be in *****? From the date that I made the purchase (12****** to the 4 week ship date my order should have shipped no later than January ******** As of today (January ** ***** this order is now 6 weeks old and has not shipped. I want to know why, after 6 weeks, this order has not shipped. And I would also like to know why, after 6 weeks, I received a "delay in shipping" notice.

Desired Settlement: I want the item to be shipped out today. In exchange for terrible customer service I have received I should not have to pay for the item. This was a Christmas gift.

Business Response: ******************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************* ************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************ ************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************ ******************************************************************************************************************************************************************************************************************************************************************************************* ***Business Response********************************* Your return can be sent to the following address, ************************************************************* Limoges Jewelry Customer Service ***Consumer Response********************************* (The consumer indicated he/she DID NOT accept the response from the business.) I will approve the resolution when I get the ring back from repair.

2/21/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I initially ordered from this company in November and was assured the the ring I ordered was in stock and would arrive by Christmas. I received an e-mail several weeks later stating that this ring was out of stock. I called the company to cancel the order and chose a different item that they assured me was in stock and also told me I would receive in time for Christmas; the item arrived the week after Christmas, damaged. I returned the ring for repair and never heard from the company so I called and was told that they received the ring and I would receive it in 7-10 days. After waiting for 2 weeks, I called the company again to be given a tracking number to track my package through the ************ I tracked the item and it showed that it was scanned on the 20th and the last scan was on the 21st and it was still in ********* The item was to be delivered by 1/23 according to the tracking info; today is the 29th. I called the company they told me to call the ************ I called the *********** they told me to call the company. I called the company again only to be told that they would ship another item and I should receive it in 2 weeks. Very disappointed in the lack of customer service and quality of their product. Product_Or_Service: Couple name and birthstone ring **********************

Desired Settlement: DesiredSettlementID: Replacement I would like this company to be flagged or marked, however that is done in the business world, to state that this company has not been honest while conducting business.I would like the item that we ordered sent to us and when we receive it, I would like it to be as described; not damaged. This is the type of company that damages online sales because of their lack of honesty.

Business Response: ***Initial Business Response******************************** ****************************************************************** We apologize for the problem you have experienced with your order. For this inconvenience we have issued a 20% credit to your account. We process additional credits every Friday. Again we sincerely apologize and hope you will give us another opportunity to service your jewelery needs in the future. Limoges Jewelry Customer Service

2/14/2014 Advertising/Sales Issues | Read Complaint Details
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Complaint: I ordered 2 mothers pendant on November 14th. *** called to confirm it went through, as well as my payment and they assured me it did. *************** *********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************, ************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************* *********************************************************************************************************************************************************************************************************************************************************************************************************************** ************************************************************************ ******************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** **************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

Desired Settlement: I want a letter stating I will not be sent to collections and I would also like the chains that were promised when I ordered the pendants. I have been given the run around and told numerous different things. This company is poorly run and not straight forward with customers.

Business Response: ********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************* ***Final Consumer Response******************************** (The consumer indicated he/she DID NOT accept the response from the business.) I am not giving them payment because I can not insure my order will get here. It took over 2 months for the incomplete order to arrive. I was also told numerous times that the payment had went through. I will agree to send the items back if I am provided with a paid shipping label but I will not pay shipping again due to your mistake. ****Final Business Response******************************** We will send a pre paid label to return item. If you would like the item with chain you must send payment. Otherwise we will not be able to send a replacement. Limoges Jewelry Customer Service

2/11/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I purchased an engraved bracelet for my mom for Christmas on 11/16/2013. They guaranteed delivery within 2-4 weeks. I was notified the week before Christmas there was a delay but the item should still arrive in time for Christmas. The week of Christmas I reached out to Limoges Jewelry Customer Service via e-mail. They responded they were sorry for the delay but they would expedite my shipping and the item should still arrive by Christmas. Two days later I reached out by phone to Limoges Jewelry, they sort of apologized again, but seemed agitated that I was contacting them. They gave me a bit of a run around and said they were shipping the item that day. A few days later I called again, they again said they were shipping the item that day. A day later, I went out and bought my mom another Christmas present in time for our family Christmas gathering. The last time I called Limoges, they promised me expedited shipping and 15% discount. It is now January 21, 2014. I received the bracelet yesterday without any notice it was coming and the full amount was debited from my account. I called Limoges today and they said the discount had been applied but it hadn't arrived in my account. I have little to no faith they are telling me the truth and have decided to give up. I wanted to leave a review on their website to warn others, but did not see an option to do so. I do not normally complain about this type of stuff, but when I have to get my mom a 2nd rate present, you bet I'm going to complain. This was ridiculous!

Desired Settlement: The only thing they could do to make me recant at this point would be to give me a full refund, but I'm pretty much done with them!

Business Response: *********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** ***Final Consumer Response**************************************************************************************************************** I did get my $10 off finally. Your emails are always apologetic to some degree, however with the constant misinformation and lack of actual help, I stans by my complaint in order to avoid someone else from experiencing what I experienced with your company. On a side note, my $10 was practically begged for by me and the only way I would consider saying I an "satisfied" would be what I originally said in my complaint - a full refund. Either way I will not shop with this company again. ***Final Business Response******************************** I sincerely apologize for the inconvenience you have encountered with your order and we will follow up on our process in reference to refunds and delays. According to our records your order was credited on 1-29-14. Again I apologize for the delay. Limoges Jewelry Customer Service

2/10/2014 Delivery Issues | Read Complaint Details
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Complaint: I ordered a personalized necklace with all 5 of my familys birthstones on November 15, 2013. The shipping time told me I would receive my order by Christmas. Once I started getting closer and closer to Christmas, I kept emailing customer service asking them if I will get it in time for Christmas and I was assured they would do everything they could to get it to me in time. Also, I live in******* and made sure to state that in every one of my emails and that didn't change anything about shipping times. A few days before Christmas I received an email, that apparently many other people received as well according to the comments on their *************, saying that the order has been delayed due to a strike overseas. That doesnt make any sense to me as they are based out of***********It is now January 12th that I am emailing you and I still have yet to see my order, let alone receive any type of shipping confirmation. Which tells me they havent even shipped it. All emails I send are replied with This is a personalized order and takes time. That is just ridiculous. Its a**** necklace not a **** necklace. It doesnt take 2 months to personalize. With that aside, I have also been charged twice for this order. I have the proof from both my ****** account and my bank account. They responded to my email on this, first with emails stating they are out of the office until December 26 which is insane since I was emailing them on January 8th, and then with an email stating they insist they only charge once they ship and that I was never charged twice. I sent them screenshots of my******* and they claim they cant open the image. They are a company and sells online, surely they have computers that can open a simple image. Product_Or_Service: Personalized birthstone family necklace Order_Number: WXXXXXXX

Desired Settlement: DesiredSettlementID: Refund At this point I want BOTH charges to be refunded. They can keep my order. I just want to be done dealing with the company.I emailed both the company and their VP about what happened and what I want as an outcome, and I just keep getting back emails saying they are out of the office until December 26. I also have filed a PayPal dispute and will be escalating that to a claim as soon as I can, on January 14. I'm hoping between them and your bureau's help, I'll be able to get my money back.

Business Response: ************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************ Final Consumer Response /* (3000, 7, 2014/01/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes, I was credited through my ****** complaint, however that was for only the second charge. I have not gotten a refund for the first time I was charged on November 18, 2013, nor have I received confirmation that my order is canceled, which is what I want and have expressed this many many times. Once my order is canceled and I have the initial charge refunded, I will consider this matter resolved. Final Business Response /* (4000, 9, 2014/01/29) */ In response to your e-mail. When you placed your order you were pre authorized this was not a charge as we do not bill our customers until the order ships. If you choose you may check with your bank to verify. However if you placed another order, please provide us with the order number and we will research your inquiry further. Limoges Jewelry Customer Service

2/7/2014 Problems with Product/Service
2/3/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I originally ordered 3 necklaces on Nov 25, 2013. It was ordered to be shipped to my house in **************. Had not arrived by Christmas so I called them and they said it must be lost in the mail. They said they do not provide tracking numbers for out of country orders. So I told them to resend the order to my mom's boyfriend's mailbox in **********. Still has not arrive (Jan. 20, 2014.) I actually tried to cancel the order but they said I couldn't as the order was in progress. I want to cancel my order as I had to buy new gifts for my 3 family members. I was so disappointed. Thank you *******************************************************************************************************

Desired Settlement: I want my money back which totals $167.98

Business Response: ***Initial Business Response******************************** ****************************************************************** In response to your e-mail. We show we shipped your order out twice. Once on 12-4 which was shipped to ****** and then we issued a replacement and shipped to the ***************** address as requested. This order shipped on 1-10-14 *********************************** and shows it was delivered on 1-15-14. Please check with the person who was supposed to receive this package as it does show the package was delivered. Limoges Jewelry

1/29/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I ordered a personalized necklaced on 11/16/13 as a Christmas gift. Was told that it was ship on 12/09/13. I have called or had a live chat with a representative every 1-2 weeks since then and each time the shipping date gets bumped back 2 weeks. I was notified in mid-December that there was a strike at their overseas manufacturer, and that although my item was created on 11/28/13, it had not yet been shipped. I was offered a 20% refund once the order was shipped, which later became a 20% discount that I had already received when I ordered. Throughout this time, Limoges Jewelry continued to take online orders that they could not fill. I called in mid-January and was told that my item would ship on 1/30/14. I asked to cancel my order, but was told that they could not guarantee that the order could be canceled without me being charged. I tried to live chat Limoges Jewelry today, but they had no information about when my order would be shipped. They gave me the telephone number for their manufacture. I called them and was told that my shipping date had been bumped yet again to 2/10/14. I was allowed to cancel my order, but only after over 2 months of headache and no item. Limoges Jewelry has deactivated their********* account that showed numerous recent complaints, and has taken the BBB icon off of their webpage.

Desired Settlement: I don't know. I just think that the BBB and other customers should be aware of Limoges actions.

Business Response: Initial Business Response /* (1000, 5, 2014/01/29) */ ****************************************************************** We apologize for the problem you have experienced with your order. We did experience a shipping delay at our manufacturer which had delayed our orders from shipping in a timely manner and for the we greatly apologize. Your order has been cancelled as requested and your account will not be billed. Again we apologize for the inconvenience this has caused you. Limoges Jewelry Customer Service Final Consumer Response /* (2000, 7, 2014/01/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) I do accept the response, but feel that this issue should have been handled in early December, not late December. I was lied to and received very poor customer service. I will never purchase from your company again. If you had just been honest with me from the beginning and allowed me to cancel my order, this could have been avoided. Instead, I had no Christmas present, and now now birthday present, for my mother. This is a very poor way to run a business. Other customers need to know that this is the way that you do business prior to placing an order.

1/27/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I made my order on November ********. I was aware of the 2-4 weeks processing on orders but assumed to have it by Christmas being over the 4 week mark. When I hadn't heard or received anything from Limoges I sent an email to their customer service on December **** asking for my order to be cancelled. They replied saying they couldn't because my order was already being processed and they continued to charge me on the **** of December. I received an email stating that my items had shipped out on the **** of December. Still not having received them I contacted them again saying they needed to not charge me and cancel my order. I got no response from them. I tried several to call them several times and was unable to get through every time. Then again on December **** I got another email stating it was being shipped. Still I have not received my order and it is now January ** 2014. I finally got through today on the phone and spoke with someone at customer service. The connection was sketchy and as much as I tried to explain that I didn't want the product anymore as it's been almost 2 months since I ordered it and it was supposed to be a Christmas gift, they would do nothing to help me and hung up on me. I am very disappointed in the company's customer service or lack of. I have since been online to read reviews and have only read the same things happen to everyone from them. I don't understand how a company can continue to do this to their customers and still be able to do business. I don't know if I'll ever receive my money back or my order. I'm afraid to even get the order as I'm sure the product will be as bad as the company.

Desired Settlement: I would like a refund and do not want the product. If I am to receive the product I don't want to have to pay to return it. It should've been cancelled when I asked them to.

Business Response: ******************************************************************************************************************************* We first would like to apologize for the experience you have encountered with your order. Your order did ship out and we apologize you have not received your order yet. We have issued a credit to your account for the items ordered. Your credit should appear on your account with in 3 to 5 business days and 1 to 2 billing cycles to appear on your statement. Again we apologize for the inconvenience you have experienced. Limoges Jewelry Customer Service

1/27/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Ordered product on 11******** with shipping guaranteed by Christmas (12******) received an email on 12***** that said my order was in transit and would ship in 4-5 days. Called Customer Service today and was told that they had no idea when my item would ship and I would not have it for Christmas.

Desired Settlement: I would like my item shipped to me ASAP. If I could get it by Christmas I would be happy. I would like it by the 12****** at the very latest.

Business Response: ************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************* Final Consumer Response /* (3000, 10, 2014/01/15) */ I did receive my order but when it came it was missing a stone. Final Business Response /* (4000, 12, 2014/01/16) */ We apologize for the problem with your order. According to our records you contact our Limoges Jewelry and a replacement order is now in process. Again we apologize for the inconvenience you have experienced. Limoges Jewelry Customer Service

1/21/2014 Problems with Product/Service | Read Complaint Details
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Complaint: On ***************** I ordered a personalized graduation ring for my son from this company. order ********** ****************** I received an e-mail from Limoges jewelry that my purchase had been shipped with a **** tracking #XXXXXXXXXXXXXXXXXXXXXX On X-XX-XX I received an e-mail from **** informing me that my package from Limoges had been sent back to the company because of some problem with the destination label. I immediately notified Limoges of the problem (by phone). I also e-mailed the V.P. Of the company a *************** on the same day explaining to her the problem I was having with my purchase. I have contacted this company several times by phone and by e-mail, i have yet to receive any type of correspondence from this company regarding my purchase. The only thing I want is the Item I purchased, and since it was the companies fault that I have not received my item, I believe the company should send my item next day delivery by **** It's only fair.

Desired Settlement: The item I purchased,and next day delivery by ****

Business Response: ******************************************************************************************************************************* We first would like to apologize for you not receiving your order. Your order shows shipped on ******* We can most certainly issue a replacement for your order. However it will take approximately 4 weeks to ship as this is an overseas order. If you are unable to wait for your order and would prefer a credit please let us know and we will process your request. Please advise how you would like us to handle your order. Limoges Jewelry Final Consumer Response /* (2000, 7, 2014/01/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) That is acceptable.I will contact the company and let them know my decision. Thank you for your help in this matter.

1/17/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Order # *************************** Received email on ******** that I would be receiving my order in 4-5 days. Never received it and there has been no further correspondence from them. Inquired about my order on ******** and a customer service person told me there is a distribution problem and will not get my order until January. They claimed email sent out with an explanation but I never received it. Question deceptive business practice, lack of correspondence to keep the customer notified if there was a delay or problem.

Desired Settlement: I want my order sent to me now plus a full refund for my trouble.

Business Response: ***************************************************************************************************************************** In response to your complaint, your order shipped ***************************************** We will issue a *** credit that you were offered on ********. Limoges Jewelry Customer Service

1/17/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I placed an order for a Christmas gift for my mother on November 20th, and then finally received a shipping notification on the 12th of December. It is now December 30th, and after my own investigating with ***** they informed me that the package is still in******** at Limoges. Limoges in fact shipped it from their address BACK TO THEIR OWN ADDRESS at zip XXXXX, my address was not even on the label! After a lot of detective work and many phone call over a few weeks and finally talking to a manager at Limoges they informed me that they are currently having issues with **** and customs and that very few of their orders are arriving or shipping. What a nice thing to do to people at Christmas! After many phone calls from me to them, they had ample opportunity to tell me of this issue, however, it does not surprise me that they did not as I was hung up on three times by customer service.

Desired Settlement: Full refund of $47.98.

Business Response: ***************************************************************************************************************************** In response to your e-mail. According to our records your item was credited on 12-30-13. The shipping and handling of $5.99 will be process on 1-10-14 as we only process these credits on Fridays. Your credit should be posted to your account for the item if not done so already with in the next 2 to 3 days. We apologize for the inconvenience you have experienced. Limoges Jewelry Customer Service

1/10/2014 Problems with Product/Service | Read Complaint Details
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Complaint: Three items I ordered over a month ago, that were guaranteed to be here before Christmas have not been delivered, or even shipped. When I called customer service, I was put on hold several times, and ultimately hung up on, four different times. I was told via phone twice on two different weeks my items would be here by Christmas, I was told via email, four time they would be here. I got hung up on when I called today to see why they haven't shipped to date.

Desired Settlement: I want all of my items shipped, next day, in order to have them in time for Christmas. If this can not happen, I want a FULL refund on all items by Friday, so that I may have gifts under the tree for Christmas.

Business Response: ********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************* Final Consumer Response /* (2000, 11, 2014/01/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Final Business Response /* (4000, 9, 2014/01/06) */ First we would like to apologize for the problem you have experienced with your order. According to our records you requested to cancel *************** and therefore you will not be billed for this order. In reference to *************** your account was credited for the item and the shipping and handling. The shipping and handling credit will be processed on Friday 1-10-14. Limoges Jewelry Customer Service

1/10/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I have called the so-called customer service department, and one person told me they couldn't help. Another told me again that it would arrive before Christmas. Now I have received an email stating that there has been a strike at some facility and that has impacted the delivery. I was looking at their ******** site, and noticed that I am not the only one having an issue with this company, and this is not just a one time problem for them.

Desired Settlement: At this point I would like what I purchased, and for it to be here in time for Christmas. If not here before Christmas like I was promised on more than one occasion, I would like my product along with at least a partial refund as an apology for the inconvenience of explaining why I don't have this gift on time when I ordered it in plenty of time.

Business Response: ************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************* Final Consumer Response /* (2000, 15, 2014/01/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) The necklace had one extra stone which is clear (diamond for April). I showed it to my Mom and it didn't bother her so we will keep it. I did receive the 25% credit as promised for it arriving after Christmas. Final Business Response /* (4000, 13, 2014/01/06) */ In response to you complaint, according to our records we have the following birthstones: ************** which was placed via our website. Please let us know if this is not what you received and if not please let us know if you would like a replacement for the correct number of stones. Limoges Jewelry Customer Service

1/9/2014 Problems with Product/Service | Read Complaint Details
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Complaint: When I asked if they could ship it so it was here on time, they didn't respond back. Now on the web site they have that it may take 4-6 weeks for delivery. It has been 5 Weeks. I know that was not on the web site when I placed the order.

Desired Settlement: I would like the product to be shipped so that we receive it in time and not have to pay for the shipping.

Business Response: ********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** Final Consumer Response /* (2000, 11, 2014/01/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did receive the product on January 4th, 2014. Final Business Response /* (4000, 9, 2014/01/06) */ We again apologize, your order shipped VIA ******************************** We will apply the 25% credit as noted previously. This credit will be processed on Friday as we run these credit weekly for our discount credits. Limoges Jewelry Customer Service

1/9/2014 Guarantee/Warranty Issues | Read Complaint Details
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Complaint: I ordered 2 personalized bracelets, one a name bracelet and one a mothers bracelet plus earrings to match. Order was two months late and when I opened the earrings one was missing the jewels and the jewels are in a small baggie attached to invoice.

Desired Settlement: I am seeking a refund of $9.99. And for business to be downgraded from an A+ to Failure.

Business Response: ***************************************************************************************************************************** We first would like to apologize for the problem you have experienced with your order. We have issued a credit to your account for $7.99 for the cost of the earrings. You received a $2.00 discount off of the original price of $9.99. Please allow 3 to 5 business days for credit to appear on your account and 1 to 2 billing cycles for credit to appear on your statement. Again we apologize for the inconvenience you have experienced. Limoges Jewelry Customer Service Final Consumer Response /* (2000, 7, 2014/01/09) */ (The consumer indicated he/she ACCEPTED the response from the business.)

1/8/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: On December 10, 2013, I placed an order for several pieces of jewelry from************************ All items still have not been delivered. All ordered items, but 1 were non-personalized pieces and were advertised to ship within 48 hours and take as much as 1 week to deliver. The remaining 1 personalized item was to ship in 2-3 weeks according to company website. On 12/11/2013, I received an email that one item (a ******** necklace) was out of stock and that it would be unavailable and that I would not be charged for it, but the remaining items would ship as scheduled. On 12/25/2013, I received an email stated that shipping on my entire order would be "slightly delayed due to overwhelming demand". On 12/26/2013, I telephoned MBM Company ***************************** inquiring as to how long it would take to receive my "slightly delayed" order and express my dis-satisfacion with the delay. All of the items ordered were Christmas gifts and 4 of those were in commemoration of my son & daughter-in-law's first child born 12/15/2013. I was told by the man that answered that he would put in a request for follow-up on my order and credit my account with 25% discount. He could not provide me with a delivery date and was apparently reading a script to me. I asked to cancel the entire order so that I could purchase these items elsewhere although they would still be late Christmas gifts and he told me that the ordered could not be cancelled. Since that telephone call, I have received no correspondence regarding the "follow-up on my order status". Today, 01/06/2013, at 5:57 PM EST, I called MBM Company Inc. **************************** to again inquire about my order's delivery. The lady I spoke with, again, read a scripted response and stated she would issue a "follow-up on my order status" and a 25% credit to my account. She was unable to provide me with a delivery date. I told her that it was now almost 1 month since initially ordering and she said she understood that I was upset and she again stated that she would issue a "follow-up on the status of my order". I could tell that this was not going to get me anywhere, which led me to file this complaint. I initially purchased my order through BillMeLater and, to date, my credit limit has been reduced by the amount of the entire order, including the item that was out of stock and no longer available. I either want my order NOW or a complete cancellation and credit to my BillMeLater account.

Desired Settlement: My order shipped this week or a complete cancellation and refund.

Business Response: ***************************************************************************************************************************** We sincerely apologize for the delay in the shipment of your order. We will not be able to ship you order complete this week due to there is another item that is temp out of stock. Due to this issue we have cancelled your order as requested. Please note you will and have not been billed for this order as we do not bill our customers until the order ships. Again we apologize for the inconvenience this has caused you. Limoges Jewelry Customer Service Final Consumer Response /* (2000, 8, 2014/01/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)

1/8/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a necklace in early November. I received notice on November 29th regarding delayed shipment. I attempted to call the company several times and would always receive a message or busy signal. I then received an email saying the item was in transit for shipment on December 4th. When I had not received it by December 15th, I again attempted to contact them by phone with no success. I was on hold for long periods of time both times i attempted to call. I then attempted to live chat with someone regarding my order. That person would only say there was a delay and that the order could not be cancelled. She then rudely disconnected the chat when I informed her that I would let everyone on ******** know of their terrible service. I then called back and was able to speak to a real person, who informed me that the problem was in the shipping process from over seas and that the order could not be cancelled, despite the fact that I told them I wanted the order cancelled and would not pay for it if they shipped it. I then called my bank to enquire about stopping payment on it but because I paid for it with my Debit card, I am unable to stop payment. There are nothing but complaints about this company on their ** page with the same concerns that I am voicing.

Desired Settlement: I want them to cancel the order or ship it as they had said they were on December 4th. Plus the 30% discount they say they are offering people b/c of the delay.

Business Response: ***************************************************************************************************************************** We first would like to apologize for the delay in the shipment of your order. According to our records your order was shipped on 12-30 ***********************************. We will also apply the 30% credit to your account as we advised we would for this delay. Please note misc. credit are processed on Friday and therefore your credit will process as of 1-10-14. Again we sincerely apologize for the inconvenience this has caused you. Limoges Jewelry Customer Service Final Consumer Response /* (2000, 7, 2014/01/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I will accept this, as I have received the necklace but ONLY if they do apply the 30% discount they have promised.

1/7/2014 Problems with Product/Service | Read Complaint Details
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Complaint: I placed an order with Limoges Jewelry for a customizable ************* for my Sister for Christmas. I placed the order on December 3rd 2013 with guaranteed delivery before Christmas. After about a week and a half, I called them as I hadn't gotten a email with the shipping tracking number yet. They informed me that they could not give me a ship date at that time but that they guarantee that I would receive it before Christmas. Another 4 days go by & I still have not received shipping confirmation, so I place a call to them a 2nd time. Again, they could not give me a ship date & again guaranteed a before Christmas delivery. I asked them if there was any possible way that I would not get this before Christmas & they assured me that I would. On the 18th of December, when I still hadn't received a shipping confirmation, I called again. And again I was guaranteed delivery before Christmas. I was very adement about how important it was that I get it before Christmas & if not, I would cancel the order & go elsewhere but they assured me that I would receive it for Christmas. Today, December 20th I received an email stating that my order had been delayed do to some strike at one of their production facilities and I would not get it. I then called to cancel the order so I could go out with 4 days left before Christmas & try to get something else. They informed me that I could NOT cancel the order because it was in production. I then asked to talk to a supervisor & after much hesitation, they connected me. It did no good. He was just as miserable as all the other customer service people at Limoges were & reiterated the fact that I could NOT cancel my order. They have in effect ruined my Christmas as there is no way I will be able to get a customized piece of jewelry this late in the game. They threatened to hang up on me numerous times as well. Order_Number:*********

Desired Settlement: DesiredSettlementID: Refund I want a refund & I also want to make it known to other consumers how unreliable this company is.

Business Response: ***************************************************************************************************************************** We first would like to apologize for the continued delay with your order. We did experience a strike at our overseas manufacturer which caused a significant delay in the shipment of our orders. Your order has shipped as of ************ *******************************. However once we attempted to bill your account the charge did not go through. We will however not attempt to bill your account for this item due to the delay in the shipment of your order and as a gesture of good customer service you may keep the item at no cost to you. Please disregard any mailings you may have received in reference to the billing of your order. Again we apologize for the inconvenience this has caused you. Limoges Jewelry Customer Service

1/6/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: ******** ordered well in advance, still waiting 5 weeks later contacted company and their sorry but it will not be delivered by christmas, ordered for sister coming from california with no way to get another personalized item in time. will not do business with this company again. ***************** *******************

Desired Settlement: just expedited shipping, but more than likely this item will not arrive so no settlement would help the situation.

Business Response: Initial Business Response******************************** **************************************************************** We apologize for the delay in the shipment of your order. We experienced a strike at our overseas manufacturer which has since been resolved but this strike caused a significant delay in the shipment of our orders and for this we are sincerely sorry. Once your order ships we will issue a 25% credit to your account for this delay.We estimate your order to be shipping by approximately ******* Limoges Jewelry Customer Service

1/6/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Ordered personalized necklace on *********** allow 2-4 weeks for delivery is what their website says. I figured I was ordering in plenty of time for a Christmas gift. ********** receive email saying that my order is "progressing nicely" so I assume we are good. ********* receive email saying that "due to overwhelming demand" my order has been slightly delayed, I still assume I am safe for Christmas delivery. ********* receive email saying "The following items from your Limoges Jewelry order,WXXXXXXX, have been completed by our artisans and are in transit to us from their studios. We will examine their work to make sure it meets our exacting standards and your order will be shipped to you in 4-5 days." I am reassured that my item will ship in time for Christmas. If my item really had shipped withing 4 - 5 days of ************* I'd be a happy customer. But now here we are on *************, and I am still waiting, spoke with customer service this morning, and she was nice, apologized for my inconvenience, and offered a *** discount on this purchase, but that really doesn't help me! I need this item tomorrow!, she said she would "escalate" my order to see if it could be shipped out today. WHY didn't they just ship it a few weeks ago?? Makes no sense.

Desired Settlement: Item to be shipped overnight!!

Business Response: Initial Business Response /* (1000, 5, 2013/12/26) */ **************************************************************** We apologize for the shipping delay that you have experienced. We had a strike at our overseas manufacturer which has been resolved, however this delayed our orders as we were sent uncompleted orders that need to be finished here in the states. We are still working through the orders and estimate your order to be shipping by approximately ******** We will up your credit to *** instead of the *** that was originally offered. Again we sincerely apologize for the inconvenience this has caused you. Limoges Jewelry Customer Service

1/6/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed my order on ******** and the item was supposed to ship on ******** It has went crazy from there. I was told several times that it would ship soon and be here in time for Christmas. I was also told that the reason the order had not shipped was because of some overseas strike. But when I talked to a girl today she said that was a lie because it has been in the warehouse since **** ***** I then asked why it had not shipped then and no answers. I also asked to cancel the order and was told that isnt possible. I just want my order to ship. The order number is********** Here are some of the emails I have received. ******************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** ***************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** ************************************************************************************************************************************************************************************************************************************************************************************************************************* **************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** ****************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

Desired Settlement: I just would like to receive my order before Christmas.

Business Response: ***************************************************************************************************************************** We first would like to apologize for the delay in the shipment of your order. Yes, there was a strike at our overseas manufacturer which has since been resolved. However the orders that they sent us which you were told were in our warehouse were not completed orders but need additional work to complete the item and this is the reason for the extended delay. We were out of stones for some items as we do not stock large quantities of these items as they are generally manufactured overseas. Your order still has not shipped and we estimate your order should ship with in the next week. We can offer a**** discount for this delay. We sincerely apologize for the inconvenience this has caused. Limoges Jewelry Customer Service

1/6/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I ordered jewelry for my mother and mother n law November 19, 2013. I was told up to 4 weeks for my items to deliver. On December 4, 2013 I received an email saying my order was in transit to be finalized and after that nothing. I called many times about my order and all customer service kept telling was that they were backed up on shipping. Going into the 6th week I was being told the same thing. I finally got fed up and asked for a refund. Worst service ever!! I will never order from that place agin.

Desired Settlement: I just want my money back.

Business Response: ***************************************************************************************************************************** We first would like to sincerely apologize for the delay in the shipment of your order. We did receive your request to cancel your order.However your order has shipped and you may keep the items and consider this our gift to your for the delay. Your account has not been or will not be billed for these items. We again apologize for the inconvenience this has caused you. Limoges Jewelry Customer Service Final Consumer Response /* (2000, 7, 2014/01/06) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you.

12/31/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: placed an order for a custom ring wXXXXXXX on XX-XX-XX at time of order i was told allow 2-4 weeks for delivery. received an email on XX-XX-XX saying order was in transit, so i called to check on order. i was told order was in and being checked over and will ship within 11 days.I called back on XX-XX-XX to check order and was told it had not shipped yet, but is guaranteed to deliver by 12-24-13. i called back on XX-XX-XX to see if order had shipped yet and it was still not shipped, talked to customer service and was told it was ready to ship and would any day, i was also guaranteed delivery again by 12-24-13. called again XX-XX-XX to see if item had shipped, i was told item had not shipped as of XX-XX-XX due to a warehouse problem that has affected my item, i was also told that their was now NO guarantee of delivery by 12-24-13. item is an 18k gold over sterling silver family name and marquise birthstone hearts ring size 7, order number is WXXXXXXX and on conformation email, it says allow 2-3 weeks for delivery from date of purchase. price was $ 74.99 and i paid with************

Desired Settlement: delivery of item on or before 12-24-13 as well as a full refund due to inconvenience for not delivering in a timely manner as advertised as well as not meeting their guarantee.

Business Response: ***************************************************************************************************************************** First we would like to apologize for the problem you have experienced with your order as we did experience a delay due to a strike at one of our overseas facilities. The strike has since been resolve but this has delayed our shipping extensively. We can offer a 25% discount for delay if you choose to keep your order. Again we sincerely apologize for the inconvenience this has caused you. Limoges Jewelry Customer Service Final Consumer Response /* (2000, 7, 2013/12/30) */ (The consumer indicated he/she ACCEPTED the response from the business.) I'm glad that they are willing to do something.

12/30/2013 Problems with Product/Service | Read Complaint Details
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Complaint: Order# WXXXXXXX-- I ordered a mother's ring 11/12/13. The ordering process and initial emails stated please allow 2-4 weeks for delivery of personalized items. I was told it would ship by 12/3/13. I chatted with a representative 12/3/13 and was told it would actually ship 12/11/13 due to being received but needing to be inspected by a representative. I was told 12/3 that the ring was done and it would be inspected and shipped within 4-5 days. I contacted them via phone around 12/11/13 and was told the ring would definitely be to me by 12/20/13 as I expressed my concerns over leaving for vacation and needing the ring to give to my mother out of state. He assured me it would be fine as that is well within the 2-4 weeks they allow for delivery. I call today to find out the ring will not ship until at least 12/19/13. I keep getting a different date every time I call. This is unacceptable. I contacted the business today and spoke with Charm who informed me I would be unable to speak with a supervisor, they will not upgrade my shipping to ensure delivery in time nor would they change my shipping address to get the ring directly to my mother since I will be at her home instead of at my shipping address if it actually does ship 12/19. In addition, I was told I am unable to cancel the order because it has already gone through. I need my ring in time for 12/20/13 or need the order cancelled if they are unable to alter the shipping address or offer expedited delivery to make up for their delay. I purchased the ring well within their timelines for delivery and they are failing to meet the expectations that they set forth when purchasing the ring.

Desired Settlement: Either mail the ring out to me to make it as promised upon my phone conversation with them on or around 12/11/13, change the shipping address to my mother's address to ensure delivery by Christmas or offer expedited shipping to compensate for their delay. If they refuse to entertain any of those offers, then cancel the order and do not charge me due to their negligence in failing to meet deadlines they set forth.

Business Response: Initial Business Response /* (1000, 5, 2013/12/17) */ **************************************************************** I first would like to apologize for the problems you have experienced with our shipping. We did experience a delay due to one of our manufacturers were not able to ship our orders in a timely manner which caused this delay. This was the reason for the different dates that were given and for this we sincerely apologize. However your order was shipped on 12-16-13 ***********************************. Again we apologize for the inconvenience this has caused you. Limoges Jewelry Customer Service

12/27/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I placed a order on Limoges jewelry website November XX XXXX they shipped my jewelry off December 12, 2013 but I didn't receive the jewelry someone else did in another state they shipped them the script name necklace in the other person shipped it back to them except the script name bracelet in they made me pay for it even through I did not receive it

Desired Settlement: I want them to return my 20.36 for a bracelet I did not receive iam unhappy with they business

Business Response: Initial Business Response /* (1000, 5, 2013/12/26) */ **************************************************************** We have issued credit to your account for the bracelet as requested. However we do show your package was delivered via ******************************* to the address you provided upon placement of your order. Limoges Jewelry Customer Service Final Consumer Response /* (2000, 7, 2013/12/26) */ (The consumer indicated he/she ACCEPTED the response from the business.)

12/27/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I placed an order for jewelry for Christmas on 11-29-13. Order #XXXXXXX for 3 pieces of jewelry. When I placed the order it said it would be shipped in 2-3 days. It was a family tree pendant with 6 stones and another pendant "LOVE MAKES A FAMILY GROW" BIRTHSTONE MOTHER'S NECKLACE. I was waiting for my items and started to question why my items were not delivered. The first couple of times it said I had no orders. I email the company to on the 6th of december. I never received a response but kept checking and a day later the order showed up on the computer. Then on Dec. 10 that the item is backordered until 2-14-14. These items were for Christmas. When I ordered I should have received information that it was backordered. I would not mind but to wait 3 months for an item is ridiculous. I emailed the company to tell them that I was not pleased with their response and asked for a refund. To which I am still waiting for a response. I can't give someone a christmas gift 3 months late. They were not helpful and I was forced to find sometime else somewhere else because of their lack of customer service. I want the amount refunded to my card and the order canceled.

Desired Settlement: I want a refund of the items that were backordered and my order canceled.

Business Response: ***************************************************************************************************************************** We first would like to apologize for the delay in the shipment of your order. The items that are delayed and have since been cancelled as requested per this complaint were item *******************. We do not bill our customers until the order ships and therefore you will not be billed for these two cancelled items. When you order was placed we pre authorized your account only this was not a charge. This is the practice of the credit card companies and we have no control over this process. In reference to item *************** Pendant this item shipped on 12-5-13 via***** ******************************** shows this package was delivered. Limoges Jewelry Customer Service Final Consumer Response /* (2000, 7, 2013/12/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes I accept the response. Yes I did receive the third item. The complaint was in regards to the 2 items that were back ordered until 2-14-14. Don't know why company could not handle this with me before I had to contact the BBB. Thank you for your quick response now. **************

12/27/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I purchased a ring online. It stated that it would ship in 2-3 weeks. I later received an email from the company with a link to check on the status of the item. I did this and learned that the item would not ship within the stated time frame. I emailed and called the company to try and resolve the issue. I was told it was too late to cancel the item and that they would not get the item to me within the promised time frame. They stated that it said on the website that it would take longer. I did not see this if it was there. I do doubt it was there as I was concerned with the delivery date as I wanted it for Christmas. It was purchased on 12/2/13. I emailed beginning 12/8/13. I spoke to them on the phone on 12/9/13. The order number is ********* I paid by credit/debit card. The total was $90.99.

Desired Settlement: I would either like the item delivered by the promised date. Which would be 12/23/13. If it is not possible to get the ring by this date I would like a full refund before Christmas. I need it to buy the gift with as I will need a replacement for this gift.

Business Response: ***************************************************************************************************************************** In response to your complaint, we show your order has been cancelled as your complaint was sent to our corporate office. I apologize you were not informed of this. Please note our highly personalized class ring take up to 6 weeks for shipping. All of our items have a ship time listed beneath the description on the item page. Please note you were not and will not be charged for this order as you requested to cancel. Again I apologize for the confusion and information you were provided with. Limoges Jewelry Customer Service

12/24/2013 Problems with Product/Service | Read Complaint Details
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Complaint: I ordered a birthday present for my sister on 11/22, her birthday is 12/4. I received an email on 12/4 that my order was in transit. It is now 12/18 and she has still not recieved her present. When I ordered on 11/22, I was told it would take 2 weeks to ship. I just talked to ***** on chat and she said she could give me no information and that I could not cancel my order because it is being processed.. how can it be being processed however no one can tell me when it will ship? I am very unhappy with the customer support I have been giving.

Desired Settlement: I would just like to cancel my order

Business Response: Initial Business Response /* (1000, 5, 2013/12/23) */ **************************************************************** I first would like to apologize for the delay in the shipment of your order. We had a shipping delay with one of our overseas manufacturers which caused our orders to be delayed. We have been working around the clock to get orders out as quickly as possible. We have cancelled your order as requested. Again we sincerely apologize for the inconvenience this has caused. Limoges Jewelry Customer Service Final Consumer Response /* (2000, 7, 2013/12/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)

12/16/2013 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: I ordered a necklace for my mother in law on 11/14. At the time of the order I was told that the order would ship no later than 12/5. On 12/5 I contacted Customer Service and spoke to *****. This person told me It would now ship by 12/9. On 12/10 I also contacted ***** and at that point I was told that there is no ship date estimation. I then requested a refund as this was a Christmas gift to be given on 12/14 and ***** told me I would not have it by that date. ***** then informed me that she cannot process a refund.

Desired Settlement: I am looking to have the purchase refunded in full ASAP or to have the purchase shipped and at my home address by 12/14/13

Business Response: ****************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** Final Consumer Response /* (2000, 12, 2013/12/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate your response. Final Business Response /* (4000, 10, 2013/12/15) */ In response to your complaint. I first would like to apologize for Limoges Jewelry not being able to deliver your package by the requested date. Your order has shipped ******************************** according to **** pkg. is still in-transit. We will honor your request and issue a credit to your account for the item purchased and you do not have to return the item. We again apologize for the inconvenience this has caused. Limoges Jewelry Customer Service

12/16/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Package shipped on 12/9/13 pd. for next day should receive 12/10. Not received until 12/11. Did not pay $26.99 for 12/11 pd. 26.99 for 9/10 delivery. Company refuses to refund shipping charges. Since they did not honor 12/10/13 delivery.

Desired Settlement: Refund of $26.99 for guaranteed next day delivery (12/10/13) did not receive delivery till (12/11/13 tentative)

Business Response: ***************************************************************************************************************************** In response to your complaint, we sincerely apologize for the problem with your shipping. You are correct, your order should have shipped prior to the date your order shipped. We have issued credit to your account for the Express Shipping and Handling. Again we apologize for this over site on our part. Limoges Jewelry Customer Service Final Consumer Response /* (2000, 7, 2013/12/16) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes, I do accept. But, please do not close complaint until I have received credit back into my bank account. As soon as, credit is received in my account I would let the BBB know.


Customer Review(s)

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Customer Reviews Summary

3 Customer Reviews on MBM Company, Inc.
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