BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Pompeii3 Jewelry

Phone: (847) 367-7022 Fax: (847) 919-4613 514 N Milwaukee Ave, Libertyville, IL 60048

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Pompeii3 Jewelry include:

  • 22 complaint(s) filed against business
  • 7 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Pompeii3 Jewelry include:

  • Length of time business has been operating
  • Response to 22 complaint(s) filed against business

Customer Complaints Summary Read complaint details

22 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 9
Problems with Product/Service 13
Total Closed Complaints 22

Additional Complaint Information

A recent review of complaints filed with the BBB of Chicago & Northern Illinois against Pompeii3 has delineated a pattern of consumer allegations.

In their complaints, consumers allege that they received jewelry of a substandard quality from this company, specifically citing stones of a lower grade or perfection than originally quoted, metal of lower quality than advertised, and/or settings that were flawed or misshapen such that they were not functional within the jewelry piece.

To date we have not heard back from the company regarding the pattern of consumer allegations. The BBB will continue to monitor complaints, but advises any consumer to be aware of this business and the pattern of consumer allegations.

Customer Reviews Summary Read customer reviews

1 Customer Review on Pompeii3 Jewelry
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: October 30, 2006 Business started: 11/04/1998 Business started locally: 11/04/1998
Type of Entity


Business Management
Mr. Don Morris, President Ms. Chris Tag, Vice President
Contact Information
Principal: Mr. Don Morris, President
Number of Employees


Business Category

Jewelry Designers Diamond Setters Jewelry Manufacturers Jewelers - Retail Jewelry Repair Diamond Buyers Other Specialized Design Services (NAICS: 541490)

Alternate Business Names
Pompeii 3, Inc.

Customer Review Rating plus BBB Rating Summary

Pompeii3 Jewelry has received 2.32 out of 5 stars based on 1 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.