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BBB Accredited Business since 10/01/2002

R J Jewelry & Loan Co.

Phone: (630) 871-0964Fax: (630) 871-09651210 Bloomingdale Rd, Glendale HeightsIL 60139-3100 Send email to R J Jewelry & Loan Co.

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BBB Accreditation

A BBB Accredited Business since 10/01/2002

BBB has determined that R J Jewelry & Loan Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised R J Jewelry & Loan Co.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 1

Complaint Breakdown by Resolution

Complaint Resolution Log (1)BBB Closure Definitions
01/17/2014Advertising / Sales Issues | Read Complaint Details
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Additional Notes

Complaint Category: Sales presentation did not disclose complete pricing information

Complaint: If I had been told about the cash payment when I talked to them on the phone, I would have brought Cash.
I believe they may conceal this method of payment so they can collect the extra 3.00 for the company by requiring a customer to use their ATM machine to withdraw cash.
I also felt left out of the conversation when the jewelry repairman talked to the owner about the transaction because they spoke among themselves in their native language (Chinese?)
The charge was made even though I could have just paid by debit or credit.
What a scam!

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First of all, we offer the *** machine for convenience only and we don't require customers to use it. It is up to the customers if they want to use it or not. It clearly shows on the receipt that there will be a $3.00 charge. We always tell our customers that there will be a charge but if we did not or forgot to remind the customer it still shows on the receipt. If the customers simply says that He / She will not pay or refuse to pay $3.00 I will gladly refund the $3.00 charge. Please stop by and we can refund $10 for the trouble ,$3.00 for the *** charge and $7.00 for gas money to come back to our store. Simply express your opinion and we can resolve it easily. Thanks

Complaint Resolution: Company addressed the complaint issues. The consumer failed to acknowledge acceptance to BBB.

Industry Comparison| Chart

Jewelers - Retail, Jewelry Repair, Pawnbrokers

Additional Information

top
BBB file opened: 10/25/2002Business started: 08/25/1995
Type of Entity

Corporation

Incorporated: August 1995, IL

Business Management
Principal: Mr. Ricardo J. Moraga (President)Ms. Janet Moraga (Vice Presient)
Business Category

Jewelers - Retail, Jewelry Repair, Pawnbrokers

Products & Services

This business offers: Discount Retail Jeweler (new and gently used), short-term credit, buy or trade for items of value, jewelry repair and appraisals.

Industry Tips
Contracts
Jewelry buying tip
High Cost Payday Lenders Advertise Everywhere

Map & Directions

Map & Directions

Address for R J Jewelry & Loan Co.

1210 Bloomingdale Rd

Glendale Heights, IL 60139-3100

To | From

LocationsX

1 Locations

  • 1210 Bloomingdale Rd 

    Glendale Heights, IL 60139-3100

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*R J Jewelry & Loan Co. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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