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BBB Business Review

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Michael Hill meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Michael Hill include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 12 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 10
Total Closed Complaints 12

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Michael Hill
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: June 22, 2009 Business started: 07/07/1979 Business started locally: 07/07/1979 Business incorporated 08/20/2008 in DE
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Darcy Harkins, US President of Sales Mr. Ray Riley, Regional Manager USA Mr. Ray Riley, Regional Manager - Chicago
Contact Information
Principal: Mr. Darcy Harkins, US President of Sales
Principal: Mr. Ray Riley, Regional Manager - Chicago
Principal: Mr. Ray Riley, Regional Manager USA
Business Category

Jewelers - Retail Jewelry Stores (NAICS: 448310)

Refund and Exchange Policy

60 Day Change of Mind

Goods are eligible for the 60 Day Change of Mind policy provided that they are in as new condition and are accompanied by proof of purchase and original packaging.

Definition of 'As New Condition': The item must not have been worn; the item must be in pristine condition with no damage, scratches, or signs of wear. Determination of an item matching the definition of "As New Condition" is at the sole discretion of Michael Hill.

Special orders and pieces of jewellery hand-made to customer specification are not eligible for the 60 Day Change of Mind Policy

Alternate Business Names
Michael Hill LLC
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.