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BBB Business Review

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BBB Accredited Business since

Gem Shop & Diamond Source,LLC

Phone: (815) 624-6667 Fax: (815) 624-8084 110 W Main St, Rockton, IL 61072 http://www.gemshoponline.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Gem Shop & Diamond Source,LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Gem Shop & Diamond Source,LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Gem Shop & Diamond Source,LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 13, 1994 Business started: 07/01/1968 Business started locally: 07/01/1968 Business incorporated 06/03/2003 in IL
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Shirley Mueller, Member Mr. Bruce Mueller, Member Mr. Kevin Mueller, Member
Contact Information
Customer Contact: Mr. Kevin Mueller, Member
Principal: Ms. Shirley Mueller, Member
Business Category

Jewelers - Retail Diamonds Jewelry Stores (NAICS: 448310)

Additional Information

The Gem Shop was the recipient of the BBB of Chicago and Northern Illinois Torch Award for Marketplace Ethics in 2001. This award was presented to the company for their commitment to upholding the trust and respect of their customers, employees, suppliers, industry peers and the community in which they do business.

Products & Services

This company offers fine jewelry, custom-made jewelry, diamonds, gemstones and jewelry repairs.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.