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BBB Accredited Business since

Elgin Clock Repair

Phone: (847) 695-1758 View Additional Phone Numbers 270 Sundown Rd, South Elgin, IL 60177 http://www.elginclock.com


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Description



Elgin Clock Repair is a clock sales and service company which sells and repairs clocks and watches, in addition to providing in-home repair service for floor clocks. Located in South Elgin, IL, this company serves the western suburbs of Chicago, including Elgin, Bartlett, Streamwood, Hanover Park, Campton Hills, Lily Lake, St Charles, Geneva, Bartlett, West Dundee, Sleepy Hollow, Carol Stream, Carpentersville, Gilberts, Burlington, Elburn, Dundee Township, Roselle, Medinah, Bloomingdale, West Chicago, Barrington Hills, Barrington, Glendale Heights, Hoffman Estates, South Barrington, Inverness, Winfield, Wheaton, Glen Ellyn, Palatine, Arlington Heights, Warrenville, North Aurora, Itasca, Addison, Elk Grove Village, Wood Dale, Warrenville, and Sugar Grove. There is an additional location in Naperville. The company has been in business since 1981, with the location in Naperville opening in 1996. The proprietors, Roland R. Iverson and James T. LaChapelle, are both Certified Master Clockmakers and have served as instructors for the American Watchmakers-Clockmakers Institute.

This company services and repairs watches and clocks, specializing in antique and high grade watches. Services such as dial restoration, case restoration, custom beveled glass, and appraisals are available for antique watches. While the company will replace batteries in quartz watches, no major repairs are provided for battery-operated watches. The company's repairmen will provide in-home service calls for large floor clocks within a limited service area of their locations. A variety of clocks are available for sale, including maritime clocks, floor clocks, wall clocks, and desk and retirement clocks. The company is not related to the defunct Elgin Clock & Home Products, but does offer repair for Elgin watches from Elgin National Watch Co., having acquired a number of parts from the company's factory.

Visit the website for Elgin Clock Repair to learn more about the company, read about their services, and browse their inventory of custom clocks.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Elgin Clock Repair meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Elgin Clock Repair include:

  • Length of time business has been operating
  • No complaints filed with BBB


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Elgin Clock Repair
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: September 12, 2007 Business started: 01/01/1997 Business started locally: 01/01/1997
Type of Entity

Partnership

Business Management
Mr. Roland Iverson, Owner
Contact Information
Principal: Mr. Roland Iverson, Owner
Business Category

Jewelers - Retail Watches - Service & Repair Clocks - Service & Repair Jewelry Stores (NAICS: 448310)

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.