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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for C D Peacock-Oakbrook include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Joe Fischer, C F O
Jewelers - Retail Watch Bands Watches - Dealers Jewelry Repair Watches - Service & Repair Appraisal - Jewelry Jewelry Buyers Jewelry Designers Diamonds Jewelry Stores (NAICS: 448310)
Alternate Business NamesPeacock Inc- C D
THIS LOCATION IS NOT BBB ACCREDITED
172 Oakbrook Center
Oak Brook, IL 60523 (800) 237-1837 Directions
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Additional Phone Numbers
- (800) 237-1837(Phone)
- (312) 977-0892 (Fax)
Additional Email Addresses
- - Customer Service
- - Communication/Mass Email
- - eQuote
- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: I ordered a necklace from this company at their location in Oakbrook while on business in Chicago. I live in Maryland and they said they would ship my necklace to me. In December, I picked up the package from my local ***** and when I got home and opened the package, I realized my necklace was missing. I called CD peacock right away to let them know I didn't have my necklace. They said they would review tapes and get back to me. They never did. I then proceeded to file a claim through ***** and heard from the ***** representative in January that the claim I processed was paid. Since I never received a payment, I called ***** and they said they do not discuss the claims with customers but that they only did that with the shipper. I called CD Peacock again and they again promised to call me back. Again, they never did. When I finally got to speak to a manager today, she informed me that since I signed for the package, they have no liability on the missing necklace. The unfortunate thing is that they have gotten paid twice for this item (*** ** claim and my payment) and I still do not have my necklace and the way they handled this is despicable. As as customer who shops online most of the time, I have never had this experience. I have invested a lot of time in getting this resolved and they have shown me zero courtesy as a customer.
Desired Settlement: Refund my payment. I want nothing to do with this business in the future and I would just simply like many payment refunded since I never received a check.
I’m trying to gather information on the customer complaint we received last week from the BBB. Below are some details.
Client purchased merchandise on Friday, 12/11/2015
Item scheduled to ship on Monday, 12/14/2015 requiring an adult signature upon delivery
12/14/15 shipped for 12/15/15 delivery. Adult recipient unavailable. Delivery re-scheduled for next business day.
12/16/15 Adult recipient unavailable. Delivery re-scheduled for next business day.
12/17/15 Adult recipient unavailable. Delivery re-scheduled for next business day.
12/19/15 Package Delivered: 12/19/2015 3:12 PM Signed for By: F. **********.
Assistant Store Manager:
Client called stating that she received the package and the piece wasn't in there. She was told we would review our video tapes of sales associate preparing the package. Then the client changed her story and said she didn't receive the package (please see ***** tracking history above, which shows delivery). Assistant Manager attempted to call client multiple times, client never returned any calls and just disappeared.
Client spoke with Store Manager. Client told store Manager the package was tampered with, however she accepted and signed for it. Store Manager advised client she should not have accepted the package if it was tampered with and/or opened.
Customer service is very important to C.D.Peacock and we did make every attempt to appease the client, however her story seemed to change between conversations with the Manager and Assistant Manager.
Please let me know if you need anything more from me.
The business has not addressed the fact that they have been paid twice for this item. First by me and the second time by fedex. The ***** payment was as a result of a claim I filed. I called CD peacock multiple times and they never once called me back. They promised they would call me back but never did. What kind of customer service is that? Why would ***** pay the claim if their investigation revealed no theft? My account of this has remained the same however because of their lack of customer service, CD peacock never really heard me in the first place. The box was not obviously tampered with. It was a pro job so when I picked up the box, I didn't notice anything initially. It was when I realized the box was empty that I examined the box a little more. I still have this box.
As I write this, I will contact ***** for evidence they paid the claim and ask for any help they can provide in showing they paid the claim and I will provide to the bureau.
thank you for your help because you are my only option to get this resolved.