Business ProfileforSpotless Cleaning Chicago

I scheduled a move-in deep clean for my new house before our move in and stated what specifically I needed done. They requested photos of the areas which I sent to them before the service and over the phone confirmed that I wanted their team of two to stay until as much as possible was finished, as they're billing hourly. They said they could do that. I asked them to let me know when they'd finished up, which they never did. When we came to move in the next day, NOTHING had been done and ******************** dodged my calls. The receptionist I talked to in the morning when I first came home said ******** would give me a call back but I called closer to 4pm that same day and somehow ******** was "still out." When I called the next day in the late afternoon after no follow up, ******** happened to be the one to answer when I called and claimed the "team" was here for 4 hours and "did their best" but couldn't get everything done and couldn't get out the "stains". By that time we had been cleaning everything ourselves since they did nothing and ******** just gave excuse after excuse when I requested a refund. She said she could send the team out to clean our house again but why would I pay another $520 for a team that didn't clean for us in the first place. I was totally scammed when I had trusted their great reviews. Another mom I know was also scammed by this company.