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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that MagnetStreet meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for MagnetStreet include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Brian Baird, President
Invitations & Announcements Party Supplies Wedding Supplies & Services Promotional Products - Non-Wearable Advertising Specialties Magnets & Magnetic Devices Post Cards - Manufacturers & Distributors Calendars All Other Personal Services (NAICS: 812990)
Alternate Business NamesMaster Marketing International
285 W Loop Rd
Wheaton, IL 60189 (800) 438-3210 Directions
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (800) 438-3210(Phone)
- (800) 788-8633(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I ordered Wedding invitations, and when I received them after the approval process the font was smaller than approved, and the photo on the back was too darker than approved. Also the post office is charging more to mail the invitations, totaling $1.00. I tried to resolve the situation and get a refund for another type of invitations, but they would not exchange. And when I called the person answering the phone hung up on me twice, and then put me on an extended hold time and then to a voice message. I've spent over $500.00 with this company, and they've lied to me and made me incur more cost then necessary.
Desired Settlement: $100.00 refund, for postage to mail the invitations, and/or a different type of invitation that does not require additional postage. And to redo the invitations.
Consumer Response: I ordered Wedding invitations, and when I received them after the approval process the font was smaller than approved, and the photo on the back was too darker than approved. Also the post office is charging more to mail the invitations, totaling $1.00. I tried to resolve the situation and get a refund for another type of invitations, but they would not exchange. And when I called the person answering the phone hung up on me twice, and then put me on an extended hold time and then to a voice message. I've spent over $500.00 with this company, and they've lied to me and made me incur more cost then necessary.
We called the customer and left a voice message with the customer service manager's direct line if she wanted to call us back, "saying we would pay for the extra postage for square invite."
125 invites at .68 each postage versus. 47 each, 1 oz. rate. $30 refund to her card. In addition to that we refunded the entire shipping cost ($15) for the extra envelope order ********** she placed. TOTAL CREDIT $45.
We produce totally custom invitations and the customer decided on colors and font sizes and approved a digital proof prior to us printing the order. We allow the customer to personalize their order entirely. We printed what the customer approved and she mainly was frustrated by the extra postage cost it took to mail square invitations, which we alert any customer to on our website. We believe we've handled this situation with success and are sorry to hear this customer still notified you.Tell us why here...