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BBB Business Review

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BBB Accredited Business since

Morningstar, Inc.

Phone: (312) 696-6183 Fax: (312) 696-6014 View Additional Phone Numbers 22 W Washington St, Chicago, IL 60602 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Morningstar, Inc. is an investment research and management firm that assists both individuals as well as commercial organizations in their investment decisions. This firm is based in Chicago, IL, within the Chicago loop, and serves clients across the country and internationally within over 27 countries. Morningstar, Inc. offers investment research and management, providing data on many investment offerings including stocks, mutual funds, and other investment options while also providing real-time market data on equities, indexes, futures, options, commodities, precious metals, and foreign exchange and treasury markets. Morningstar offers a variety of means to obtain its research ranging from professional consulting, investment data software and systems,, and through its Morningstar magazine.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Morningstar, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Morningstar, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 4 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

4 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 2
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Morningstar, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 16, 1996 Business started: 05/16/1984 in IL Business started locally: 05/16/1984 Business incorporated 05/16/1984 in IL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Financial Industry Regulatory Authority

Type of Entity


Business Management
Mr. Dave Goes, Head of Client Service Mr. Bill Baranyk, Manager, Product Support Mr. Joe Mansueto, President/CEO Ms. Kristin Mateja, Head of Corporate Marketing Ms. Diane Meagher, Product Support Ms. Bridget Moscatello, Director, Global Service Operations Mr. Tom Murray, Director of Marketing
Contact Information
Principal: Mr. Dave Goes, Head of Client Service
Business Category

Investment Management Business Consultants Management Consultants Publishers - Magazine Investment Securities Financial Services Portfolio Management (NAICS: 523920)

Products & Services

Morningstar, Inc. is a leading provider of independent investment research, offering an extensive line of Internet, software and print-based products and services for individuals, financial advisors, and institutions.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.