If yes, click here to login.
BBB Accredited Business since
Phone: (708) 478-4500 Fax: (708) 478-5470 View Additional Phone Numbers 7851 185th Street Suite 106, Tinley Park, IL 60477 View Additional Email Addresses View Additional Web Addresses
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Pulsetv.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Pulsetv.com include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Jaffer Ali, President Mr. Tom Zegar, Vice-President
Internet Shopping Bakers Equipment Food Processing Equipment & Supplies Juice Extractors Appliances - Major - Dealers Electronic Shopping (NAICS: 454111)
Alternate Business NamesPenn L.L.C. d/b/a PulseTV.com
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
7851 185th Street Suite 106
Tinley Park, IL 60477 (708) 478-4500 (708) 351-1422 (800) 711-1361 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (708) 351-1422(Phone)
- (800) 711-1361(Phone)
Additional Email Addresses
- - Communication/Mass Email
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: On July 22, 2014, I ordered two sets of sheets from Pulse TV, as described next: **** K White and **** Q Cream - Regal Comfort Designer Collection 1600 Series Sheets, $24.99 ea., Subtotal $49.98 + $9.99 shipping, total $59.97. I received my order approximately eight days. The packages I received stated "Regal Comfort Designer Collection - 1600 Thread Count Egyptian Cotton Sheet Set; however the tag on the sheets stated 100% polyester. After notifying Pulse TV of the indiscretion, I received the following reply "Let's get something out in the open right away. These are not Egyptian Cotton, but you would be hard-pressed to tell the difference by feeling them! Of course you can tell the difference in the price... we've got an extreme low price. Made of super-soft and durable Microfiber, the 1600 Series boasts a claim of "Experience the same Comfort, Luxury and Softness as 1600 Thread Count Egyptian Cotton". The problem is that I ordered the product under the assumption that I was getting a great deal on a product that was advertised as one thing and I received something totally different. I would have never ordered the product if I thought not what it advertised to be. I have night sweats, and, therefore, do not sleep on polyester. Conf# XXXXXXXXX
Desired Settlement: I would like a refund in the amount of $59.97 which includes the total of the product plus shipping and handling. ($24.99 each plus $9.99 sh)
Business Response: Initial Business Response /* (1000, 5, 2014/09/11) */ Contact Name and Title: *********** Contact Phone: ***************** Contact Email:********************** RE: *********** Order Online Confirmation#********** dated 7/27/14 for 2 sets of product #**** 'Regal Comfort 1600 Sheets". Order total $59.97 ( $49.98 + $9.99 Shipping & Handling) shipped on 7/28/14 and received. Thank you for bringing this to our attention. This product was ordered online via our website www.PulseTV.com where we do include full product details at the point of sale prior to adding to our shopping cart. These sheets are actually not described as cotton, rather as having the softness of cotton but at a much more affordable price. This is published in the online description, online advertisements, detailed in the product features, discussed clearly in the brief video demonstration as well as being printed directly on the packaging label of the sheets. Nowhere do we say these are cotton. "Made of super-soft and durable Microfiber, the 1600 Series boasts a claim of" "Experience the same Comfort, Luxury and Softness as 1600 Thread Count Egyptian Cotton" It is always our intention to present full and accurate details on every item we sell and in this case, the merchandise ******** received is exactly as advertised. We do regret any misunderstanding and we always offer a 60-day 100% satisfaction guarantee on everything we sell. We will accept returns for any reason at all within 60 days for either a refund or exchange of the purchase price (less the S&H). This purchase is still within our return timeframe and we will gladly process a refund for the product cost in the amount of $49.98 upon receipt of the returned merchandise. We do not reimburse return costs or shipping & handling fees. Our guarantee information is posted on our website and always included on our packing slip enclosed in the shipment. In our initial follow-up email correspondence to ********'s inquiry about the fabric what was sent was a copy from the online description referencing the fabric. COPY AS DESCRIBED ON POINT OF PURCHASE PULSETV.COM "Let's get something out in the open right away. These are not Egyptian Cotton, but you would be hard-pressed to tell the difference by feeling them! Of course you can tell the difference in the price... we've got an extreme low price. Made of super-soft and durable Microfiber, the 1600 Series boasts a claim of" "Experience the same Comfort, Luxury and Softness as 1600 Thread Count Egyptian Cotton" It's true... but don't take our word for it, try them yourself and if you are not completely satisfied return them (with the original packaging) for a refund (less s&h). With the Regal Comfort Designer Collection you'll Sleep Like Royalty! FEATURES: - Choose From FIVE Colors and Four Sizes - Soft to Touch - Easy Care - No Ironing - Wash in Cool Water - High Quality, High Strength Microfiber - Wrinkle Free - Deep Pocket (14") to Fit Extra Thick Mattress - 1 Flat Sheet - 1 Fitted Sheet - 4 Pillowcases We do apologize for any inconvenience and we are copying our consumer again directly with this information as well. We hope she will find this a satisfactory resolution and if there are any additional questions, please feel free to contact me directly. ***** ************ ****************** *********** ***************** ************************** ***********************************
Customer Reviews Summary