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BBB Accredited Business since

Cleverbridge, Inc.

Phone: (866) 522-6855 Fax: (312) 376-1854 350 N Clark St STE 700, Chicago, IL 60654 View Additional Email Addresses http://www.cleverbridge.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Cleverbridge, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Cleverbridge, Inc. include:

  • 75 complaint(s) filed against business
  • Length of time business has been operating
  • Response to 75 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

75 complaints closed with BBB in last 3 years | 21 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 13
Billing/Collection Issues 13
Delivery Issues 1
Guarantee/Warranty Issues 16
Problems with Product/Service 32
Total Closed Complaints 75

Additional Complaint Information

Cleverbridge has requested that any refund requests be sent to them directly before filing a BBB complaint. Please call 1-866-522-6855 for any refund requests.

Customer Reviews Summary Read customer reviews

12 Customer Reviews on Cleverbridge, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 11
Total Customer Reviews 12

Additional Information

BBB file opened: February 22, 2008 Business started: 02/10/2006 in IL Business started locally: 02/10/2006 Business incorporated 02/10/2006 in IL
Type of Entity

Corporation

Business Management
Mr. Daniel Sudijanto, Customer Service Supervisor Mr. Craig Vodnik, President
Contact Information
Principal: Mr. Daniel Sudijanto, Customer Service Supervisor
Business Category

Internet Shopping Computers Hardware, Software & Services Electronic Shopping (NAICS: 454111)

Additional Information

ATTENTION CONSUMERS:

THE BUSINESS HAS NOTIFIED THE BBB THAT THEY WERE NOTIFIED BY 2 DIFFERENT CONTACTS OF CHECKS THAT HAVE BEEN SENT OUT WITH THE COMPANY'S NAME AND OLD OFFICE ADDRESS (360 NORTH MICHIGAN AVE) AS THE PAYER. THE COMPANY NEVER ISSUED THESE CHECKS AND THESE ARE FRAUDULENT.


IF YOU RECEIVE A CHECK WITH THIS INFORMATION PLEASE DO NOT CASH THE CHECK, BUT SEND A COPY OF THE CHECK TO THE ATTENTION OF:

Stephanie Cohrs

350 N Clark Street, Suite 700

Chicago, IL 60654

OR YOU CAN SEND A SCANNED COPY OF THE CHECK TO cohrs@cleverbridge.com and then destroy the original one.






Customer Review Rating plus BBB Rating Summary

Cleverbridge, Inc. has received 3.34 out of 5 stars based on 12 Customer Reviews and a BBB Rating of A-.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.