Cigar.com, Inc.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

• Complaints against this business are handled by another BBB.

Customer Complaints Summary

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Customer Reviews Summary Read customer reviews

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• Government Actions

  BBB knows of no government actions involving the marketplace conduct of Cigar.com, Inc..

  What government actions does BBB report on?

• Advertising Review

  BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
  

   
   On 6/27/2022, BBB contacted the business regarding their advertised products on their website. The business advertised a price comparison with slashed pricing without disclosing what the comparison is based on as required by BBB’s Code of Advertising.

   

   The business advertised the following product on their website:

  Drew Estate Kentucky Fire Cured

  PACK OF 10

  $49.99

  $60.00 | SAVE $10.01 | 17% OFF

  -The slash on the price indicates that there is a price comparison being made without disclosing the basis for the comparison.

  The BBB Code of Advertising States:

  2. Comparative Price, Value and Savings Claims

  BBB recognizes that truthful price information helps consumers make informed purchasing decisions and that comparative price advertising plays an important role in promoting vigorous competition among retailers. At the same time, misleading or unsubstantiated pricing claims injure both consumers and competitors. The following examples offer guidance on ensuring that pricing claims are truthful and not misleading.

  2.1 Advertisers may offer a price reduction or savings by comparing their selling price with:

  2.1.1 Their own former selling price;

  2.1.2 The current selling price of identical products or services sold by others in the trade area (the area in which the company does business or where the advertisement appears) (e.g., “selling elsewhere at $_______.”); or

  2.1.3 The current selling price of a comparable product or service sold by the advertiser or by others in the trade area (e.g., “comparable value,” “compares with products or services selling at $_____,” “equal to products or services selling for $_____”).

  2.2 In each case, the advertisement must clearly and conspicuously disclose which basis of comparison is being used.

  2.3 When these comparisons are made in advertising, the claims must be based on the provisions in Sections 3 - 7.

   

  As of 7/18/2022, business has not responded to BBB emails or substantiated claims.

   

  What is BBB Advertising Review?

Additional Information

Customer Review Rating plus BBB Rating Summary