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BBB Business Review

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BBB Accredited Business since

Phone: (866) 316-7311 Fax: (866) 441-7538 View Additional Phone Numbers 26735 W Commerce Dr Ste 705, Volo, IL 60073

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description is an online retailer of blacklight and ultraviolet lighting and effects.  Our product lines include lighting, arts & crafts, party supplies, fraud prevention and detection, posters, home decor and more.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

1 Customer Review on
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: September 22, 2007 Business started: 12/01/1997 in IL Business started locally: 12/01/1997 Business incorporated 12/15/1997 in IL
Type of Entity


Business Management
Mr. Troy Grow, President/CEO Brian Schoening, CFO
Contact Information
Principal: Mr. Troy Grow, President/CEO
Principal: Brian Schoening, CFO
Business Category

Internet Shopping Games & Supplies Gift Shops Lighting Fixtures - Retail Novelties - Retail Paint - Retail Party Supplies Toys - Retail Electronic Shopping (NAICS: 454111)

Products & Services sells the following brand(s): American DJ, American DJ, Arachnid, Arachnid™, Chauvet DJ, Chauvet DJ, Clear Neon, ClearNeon, Feit Electric, Feit Electric, Glo-Line, Kryolan, Opticz, Opticz™, TeknoBubbles, UV Splash™, Vibe, Vibe™, Wildfire, Wildfire offers the following product(s): Blacklight & UltraViolet Lights, Blacklights, Fluorescent materials, Fluorescent Materials, Fluorescent Paint, Fluorescent Paint, Fraud Prevention Marking & Detection, Glow in the Dark materials, ID Checking Lights, Invisible Ink, Party Supplies, Party supplies, Posters

Method(s) of Payment

American Express





Refund and Exchange Policy
In general, unused & unopened merchandise may be returned withing 30 days of purchase date.  See full return policy at Http://
Alternate Business Names
BOS Innovations LTD

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.