This business is not BBB accredited.

Satnet Inc.

Phone: (815) 933-1638 Fax: (815) 427-6252 3398 N 2280 East Rd, Saint Anne, IL 60964

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Satnet Inc. include:

  • Failure to respond to 1 complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Satnet Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 07, 2008 Business started: 03/04/1997 Business started locally: 03/04/1997 Business incorporated 03/04/1997 in IL
Type of Entity


Business Management
Mr. Ralph Mercler, President
Contact Information
Principal: Mr. Ralph Mercler, President
Business Category

Internet Services Internet Access Provider Internet - Web Hosting All Other Telecommunications (NAICS: 517919)

Additional Locations


    3398 N 2280 East Rd

    Saint Anne, IL 60964 (815) 933-1638


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

3/28/2016 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Internet is not working they set us up with. Called and made them aware. **** came out and said he'd be back in a few mins, an hour passes and no sign of ****. Knew it was safe to say he wasnt coming back. also have new devices to add to our mac address list so we can use the net. Without the mac address being listed we can not connect. Made several attempts to call **** to fix the problem. He wont return calls. Emailed a *** that works in the office of satnet and she says shes sorry and is forwarding all emails to ****. This started back in November 2015 and is still continuing. Cant not get **** to pickup the phone or return phone calls. Even told him to stop by the house to fix the problem. Never responds but sends a bill in the mail every month.

Desired Settlement: *** at satnet told us they can install a booster type router to enhance our signal and then we wouldnt need to give them our mac addresses on our devices to connect to the net. But its impossible to get ahold of any technician let alone to try and get them to the house. I think since this has been going on for over 4 months the router should be installed at no cost to me (parts and labor) and our account should be credited each month until this problem is resolved.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Satnet Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)