BBB Business Review
BBB Accredited Business since 02/01/2008
Hostway.com
Find a LocationPhone: (312) 238-0125Fax: (312) 236-1958View Additional Phone Numbers100 N Riverside, 8th Floor, Chicago, IL 60606-1501bbb@hostway.comwww.hostway.comView Additional Web Addresses
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BBB Accreditation
A BBB Accredited Business since 02/01/2008
BBB has determined that Hostway.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
3 of 5 Locations are BBB Accredited
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Hostway.com's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 74 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 1 |
| Billing / Collection Issues | 32 |
| Delivery Issues | 1 |
| Problems with Product / Service | 40 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 74 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topContact Information
Primary Contact: Mr. Lucas Roh (President/CEO)Complaint Contact: Erin Washburn (North America Customer Service Manager)Mr. David Lee (VP Global Marketing)Mr. Andres Santamaria (Training & Quality Assurance, Manager)Business Category
Internet Services, Internet - Web Hosting, Web Design, Internet Marketing Services
Products & Services
Web hosting for web sites. Customers place their web site files on Hostway's equipment and Hostway provides accessibility and support.
Alternate Business Names
Hostway Corporation, Affinity, ValueWeb, Gate.com, WinSave, Affinity Internet, Dialbug, BroadXchange, Way 2 Host CompanyBBB Program Participation
Hostway.com participates in the BBBOnLine Program and has agreed to use special procedures including arbitration, if necessary, to resolve disputes.Industry Tips
ContractsAdvertising Online - Before You Start, Get to Know the Ground Rules
Business Travelers Beware: Free Wi-Fi Scam Strikes at Airports
Choosing a Web Hosting Service for your Business Web Site
Counterfeit Coupons Offer No Savings
Keep Those Customers Coming Back!
Phony Invoices Target Domain Name Holders
Protecting your wireless network from hackers
LocationsX
5 Locations
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THIS LOCATION IS NOT BBB ACCREDITED
3250 W. Commercial Blvd., #200
Fort Lauderdale, FL 33309Directions
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THIS LOCATION IS NOT BBB ACCREDITED
PO Box 550039
Tampa, FL 33655-0039Directions
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1 N. State St.
Suite 1200Chicago, IL 60602-3314(312) 238-0125Directions
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100 N Riverside
8th FloorChicago, IL 60606-1501Directions
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425 W Randolph St Ste 800
Chicago, IL 60606-1552Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Chicago and Northern Illinois. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Hostway.com is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Internet Services
ContractsAdvertising Online - Before You Start, Get to Know the Ground Rules
Business Travelers Beware: Free Wi-Fi Scam Strikes at Airports
Choosing a Web Hosting Service for your Business Web Site
Counterfeit Coupons Offer No Savings
Keep Those Customers Coming Back!
Phony Invoices Target Domain Name Holders
Protecting your wireless network from hackers
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.