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HiPOINT Technology Services is a system operator of DirectTV and provider of phone and internet for condo buildings and local businesses, focusing on the Chicagoland market. They have been active in the Chicago business community since 2003 as IT consultants, but have recently broadened their services to include Internet, phone, and telecom expense management.
The cornerstone of HiPOINT's business model is a solid internet connection, but they also enable users to get the most out of their digital universe. While all products offers high-bandwidth packages, HiPOINT focuses on low and stable latency, high reliability, and a low oversubscription ratio. In addition to serving residential communities, they offer high speed internet and phone solutions for local businesses. One of their newest services is The Nines, which is a communication module that connects tenants, staff, and management to streamline processes and avoid paper waste. The Nines includes park share registration, guest and vendor registration, text message building access, package delivery notifications, surveys, and a resident communications system. HiPOINT's services include the Genius Squad support staff, which is available 24 hours a day, seven days a week to provide basic technical support for their communications and internet services, as well as Enhanced Genius Squad members who have specialized training in more involved facets of technical support.
Visit the HiPOINT website to learn about The Nines, their communication module that allows tenants, staff and management the ability to effectively stay connected, to meet the Genius Squad or to follow the most recent company news.
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A BBB Accredited Business since
BBB has determined that HiPOINT Technology Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for HiPOINT Technology Services, Inc. include:
- Length of time business has been operating
- Response to 7 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||5|
|Total Closed Complaints||7|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMs. Nasreen Azeem, Business Development Manager Mr. Todd Ingier Mr. Masud Kahn, President
Internet Services Internet Service Providers Security Systems Consultants Computers - Network Security Telephone Communications Internet-Based Telephone Service Data Communications Equipment & Systems Information Technology Services Computer Consultant Cable TV, Internet & Telephone Installation Service Communication Consultants Computers - Multimedia Computers - Networks Computer Networks - Wireless Data Systems - Consultants & Designers All Other Telecommunications (NAICS: 517919)
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview