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HiPOINT Technology Services is a system operator of DirectTV and provider of phone and internet for condo buildings and local businesses, focusing on the Chicagoland market. They have been active in the Chicago business community since 2003 as IT consultants, but have recently broadened their services to include Internet, phone, and telecom expense management.

The cornerstone of HiPOINT's business model is a solid internet connection, but they also enable users to get the most out of their digital universe. While all products offers high-bandwidth packages, HiPOINT focuses on low and stable latency, high reliability, and a low oversubscription ratio. In addition to serving residential communities, they offer high speed internet and phone solutions for local businesses. One of their newest services is The Nines, which is a communication module that connects tenants, staff, and management to streamline processes and avoid paper waste. The Nines includes park share registration, guest and vendor registration, text message building access, package delivery notifications, surveys, and a resident communications system. HiPOINT's services include the Genius Squad support staff, which is available 24 hours a day, seven days a week to provide basic technical support for their communications and internet services, as well as Enhanced Genius Squad members who have specialized training in more involved facets of technical support.

Visit the HiPOINT website to learn about The Nines, their communication module that allows tenants, staff and management the ability to effectively stay connected, to meet the Genius Squad or to follow the most recent company news.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that HiPOINT Technology Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 4
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

2 Customer Reviews on HiPOINT Technology Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2

Additional Information

BBB file opened: December 15, 2009 Business started: 07/03/2003 in IL Business started locally: 07/03/2003 Business incorporated 07/03/2003 in IL
Type of Entity


Business Management
Ms. Nasreen Azeem, Business Development Manager Mr. Todd Ingier Mr. Masud Kahn, President
Contact Information
Principal: Ms. Nasreen Azeem, Business Development Manager
Business Category

Internet Services Internet Service Providers Security Systems Consultants Computers - Network Security Telephone Communications Internet-Based Telephone Service Data Communications Equipment & Systems Information Technology Services Computer Consultant Cable TV, Internet & Telephone Installation Service Communication Consultants Computers - Multimedia Computers - Networks Computer Networks - Wireless Data Systems - Consultants & Designers All Other Telecommunications (NAICS: 517919)

Customer Review Rating plus BBB Rating Summary

HiPOINT Technology Services, Inc. has received 3.45 out of 5 stars based on 2 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.