BBB Business Review

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BBB Accredited Business since 05/01/2008

PersonalizationMall.com, Inc.

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Phone: (630) 910-6000Fax: (630) 910-600651 Shore Drive, Burr RidgeIL 60527-5880 Send email to PersonalizationMall.com, Inc.View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 05/01/2008

BBB has determined that PersonalizationMall.com, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised PersonalizationMall.com, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 43 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

43 complaints closed with BBB in last 3 years | 12 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues3
Billing / Collection Issues1
Delivery Issues14
Problems with Product / Service25
Guarantee / Warranty Issues0
Total Closed Complaints 43

Customer Reviews Summary Read customer reviews

4 Customer Reviews Customer Reviews on PersonalizationMall.com, Inc.

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 4
Total Customer Reviews 4 Customer Reviews

Additional Information

top
BBB file opened: 10/02/2000Business started: 05/01/1997
Type of Entity

Corporation

Incorporated: April 1998, IL

Contact Information
Principal: Ms. Jean Randolph (Customer Relations Mgr.)
Business Category

Internet Marketing Services, Stationary, Card & Gift Stores, Internet Shopping, Gift Shops

Alternate Business Names
Personalizationmall.com, Inc.
Industry Tips
Contracts
Gift Card Illinois Law

Customer Review Rating plus BBB Rating Summary

PersonalizationMall.com, Inc. has received 4.40 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.